“Disgraceful Lettings Agency...”
1 Star Review
Feb 03,2024
By:
'Emily'
Feb 03,2024
Branch: Lancaster, 53a Market Street
Services: Lettings (as a Tenant)
Rent PCM: £620
Would you recommend?: No
Postcode: PR1
Branch: Lancaster, 53a Market Street
Lettings (as a Tenant)
Rent PCM: £620
Postcode: PR1
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people found
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Disgusting is the only word to describe this letting agency. PRESTON BRANCH. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The property needed a lot of work doing which the Female landlord was refusing to do. The house was built in 1998 and EVERYTHING at the property was original, including the boiler! I left the property on the date the possession was required back in January 2024. Prior to leaving I contacted Cerys who advised how there would be NO problem with me getting my deposit back as inspections show how well I maintain the property and that the landlord just wants to sell. February 2024 the landlord and the lettings agency Cerys & Declan have informed me my deposit is being used to get the property ready for new tenants! The checking out report DOES NOT match how I left the property and I have pictures dated with the time to prove this, it’s unbelievable how they can think their report matches the pictures I took that morning. This is now a dispute with the TDS. The staff Declan and Cerys (this woman has 2 personalities) lie and speak to you in such a patronising way, they are a disgrace. They look for anyway what so ever to keep your deposit. I have requested the inspection reports that have been taken over the 10 year period to show how the landlord has not maintained the property and the Lettings Agency and landlord will NOT give me any copies, why is this? Because it shows they are liars. As a lettings agency Farrell Heyworth allowed the landlord not to maintain the property and soon as I pushed for the work to be done I was issued with a Section 21.
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