Martin & Co
Leicester, LE3
2.4/5, 17 reviews
28% recommended
33% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
38% lettings fee satisfaction

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“Awful experience from start to finish. Commun......”

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Jan 26,2024
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By: 'Jess'
Jan 26,2024
0 people found
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Awful experience from start to finish. Communication from the office was poor, being told we would receive email updates and never did. We had to keep chasing to find out what was happening.
Our viewing got moved on the day of to a later date, 9 days later.
Struggled to get a straight answer when we called.

When we arrived, we were viewing a completely different flat to what pictures were advertised!!!!!!!

We asked the agent and he was fully aware of this, but didn’t apologise or explain.

Nobody bothered to tell us or update us before we travelled to view the properly.

SHITE
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Latest Reviews

View all Reviews 17
4th Apr 2024
reviewed by 'Francisco'
“Avoid renting with them.Immersion in the water tank broke down and Martin & Co send a technician that after couple ......”
26th Jan 2024
reviewed by 'Jess'
“Awful experience from start to finish. Communication from the office was poor, being told we would receive email updates and ......”
12th Oct 2022
reviewed by 'Kay Halliday'
“From valuation to completion Afzaal acted with utmost professionalism and courtesy, keeping us informed and updated during the stressful and ......”
30th Mar 2021
reviewed by 'Let's'
“I bought a flat in Leicester in 2004 and discovered that two neighbouring flats were being let by Martin & Co and ......”
9th Dec 2020
reviewed by 'Andrew'
“They were very helpful and kept us well informed. We would happily recommend this company. And Afzaal Hussain ( Affy ) you ......”
6th Dec 2020
reviewed by 'SUKHVINDER'
“So good and excellent job done . Update me continued so much helpful staff.Branch manager at Leicester is so kind ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
162 Narborough Road
Leicester
Leicestershire
LE3 0BW
01509 551000

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 67% £110,000 £170,000
Lettings 100% 38% £575 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 1 5 1 2 1 1 0 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Avoid renting with them...”

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Apr 04,2024
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By: 'Francisco'
Apr 04,2024
0 people found
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Avoid renting with them. Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have ...
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“Awful experience from start to finish. Commun......”

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Jan 26,2024
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By: 'Jess'
Jan 26,2024
0 people found
this helpful
Awful experience from start to finish. Communication from the office was poor, being told we would receive email updates and never did. We had to keep chasing to find out what was happening. Our viewing got moved on the day of to a later date, 9 ...
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“From valuation to completion Afzaal acted wit......”

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Oct 12,2022
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Afzaal
By: 'Kay Halliday'
Oct 12,2022
0 people found
this helpful
From valuation to completion Afzaal acted with utmost professionalism and courtesy, keeping us informed and updated during the stressful and prolonged process of selling late parents home. Highly recommended...
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“Superb service in both lettings and sales...”

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Mar 30,2021
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Afzaal
By: 'Let's'
Mar 30,2021
0 people found
this helpful
I bought a flat in Leicester in 2004 and discovered that two neighbouring flats were being let by Martin & Co and was impressed by a number of things which my neighbours reported. So when I came to let my own flat in 2008 I knew that I ...
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“They were very helpful and kept us well infor......”

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Dec 09,2020
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Afzaal
By: 'Andrew'
Dec 09,2020
0 people found
this helpful
They were very helpful and kept us well informed. We would happily recommend this company. And Afzaal Hussain ( Affy ) you are a star....
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“So good and excellent job done . Update me co......”

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Dec 06,2020
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Afzaal
By: 'SUKHVINDER'
Dec 06,2020
0 people found
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So good and excellent job done . Update me continued so much helpful staff. Branch manager at Leicester is so kind and helpful person ....
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“Amazing thanks for all your support and help,......”

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Feb 14,2020
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Prakash
By: 'simon'
Feb 14,2020
0 people found
this helpful
Amazing thanks for all your support and help, a breathe of fresh air. They really do care, you pay for a service but having the TLC really does matter and they give this....
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“Fantastic...”

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Feb 13,2020
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Afzaal
By: 'Toni'
Feb 13,2020
0 people found
this helpful
We had a letting agent previously who we had to chase there was communication and we decided to move for these issues, Martin & Co became our choice and they have been fantastic - lots of communication even to the point of identifying how you like ...
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“Unfriendly and unprofessional...”

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May 20,2019
Minithumbdown
By: 'Annie'
May 20,2019
2 people found
this helpful
The main issues were; Advising to put the property on the market at £10,000 less than (we achieved OUR asking price in 6 days). With a flat rate, I assume a quick sale is in the estate agents best interest. Failing to communicate with both selling parties (...
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Comment on agent fees
For the lack of service and ill-advised valuation, the service is overpriced.
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“Matthew from the Coalville branch Leicester It may be your ......”

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Jan 04,2018
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By: 'Unhappy'
Jan 04,2018
0 people found
this helpful
Matthew from the Coalville branch Leicester It may be your day off today, but I don't know that and you rang me, not me ringing you, if you could not be bothered to accept my 195000 cash offer in a decent manner then don't, but I ...
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Comment on agent fees
N/A
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“I was recently looking for a flat to buy. I ......”

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Jul 25,2017
Minithumbdown
By: 'Cara'
Jul 25,2017
2 people found
this helpful
I was recently looking for a flat to buy. I looked at two and was meant to look at at third flat. The fact that this estate agent made me decide to not bother buying should be self explanatory. The first girl I dealt with ...
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Comment on agent fees
Not sure.
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“After being told my full circumstances they are happy to ......”

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Oct 13,2014
Minithumbdown
By: 'DS'
Oct 13,2014
4 people found
this helpful
After being told my full circumstances they are happy to take your money for referencing and then claim the landlord has turned down a payment of six months rent in advance and a guarantor as I am not working due to ill health. The reason ...
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Comment on agent fees
Charged full fees for a service that was not provided due to their own incompetence
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“Worst real estate agents I have ever dealt with. They ......”

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Sep 25,2014
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By: 'Humunculos'
Sep 25,2014
2 people found
this helpful
Worst real estate agents I have ever dealt with. They are rude, unprofessional and ignore their own legally binding paper work. They should be shut down as they do not do their jobs properly. They messed me around with my rent, refused to give my ...
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“Me and my husband came from Birmingham via taxi paying 80 ......”

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Aug 05,2014
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By: 'Rohab'
Aug 05,2014
1 people found
this helpful
Me and my husband came from Birmingham via taxi paying 80 pounds for this viewing .Prakash was not helpful .wasnt flexible with timings of viewings when we called to say we were outside and on his phone he didn't pick up .Rude lady at reception .despite ...
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“My friend and I have also had the same experience ......”

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Jan 11,2014
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Prakash
By: 'Ro'
Jan 11,2014
0 people found
this helpful
My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, I was informed that the house was through the post bills for the gas and electric, there was a ...
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What agent could do to change your mind?
Do not give false promises to customers, speak to customers like human beings, be polite, be helpful
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“I am very unhappy with the service I've received from ......”

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Sep 06,2013
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Prakash
By: 'Thomas'
Sep 06,2013
2 people found
this helpful
I am very unhappy with the service I've received from Martin and Co and from their agent Prakash in particular. When viewing the property we were told that the rent was 675 but it turned out to actually be 775. This was still quite low so we ...
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What agent could do to change your mind?
The agent could have simply laid out every cost and delay to us in written form at the very start of the process and that way we woudl have been prepared for all this.
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By: Ro
Jan 11, 2014
View all comments (1)
Hi Thomas, My friend and I have also had the same experience with Martin & Co and in particular the same member of staff, Prakash Parmar. On the viewing, i was informed that the house was through the post bills for the gas and electric, there was a TV aerial in the master bedroom but one will be put in the second bedroom, certain furniture would be removed from the secondary bedroom (as i had my own furniture from a previous house) and a paint touch up on the walls throughout the house. On ou ...

“Avoid this agent at all cost! They were agents for ......”

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Feb 19,2013
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Steve
By: 'H'
Feb 19,2013
1 people found
this helpful
Avoid this agent at all cost! They were agents for our rental property and their service is appalling. They missed 2 gas certificates, which have to legally be done every year. They were unable to work out simple calculations when our tenant fell behind on his ...
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What agent could do to change your mind?
Acted professionally, done what they were paid for and sorted my complaint quickly.
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By: Steven Buttery MARLA
Mar 25, 2014
View all comments (2)
Martin & Co Leicester does not normally respond to comments on internet forums. We have a formal written complaints process, and anyone remaining dissatisfied once this is exhausted may take their complaint to the Property Ombudsman (www.tpos.co.uk) who will independently investigate it and offer an opinion which is binding upon us. We believe that where genuine complaints are concerned this is far more professional and productive for both parties. However in light of the unauthorised commen ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Martin & Co, Leicester LE3 0BW



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