50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 24,2024
Jan 24,2024
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Please avoid using Sharman Quinney under any circumstances. If I could have given no stars I would have, there is nothing good that can be said about this agency. It's honestly the worst agency I have ever come across and I've been in the industry myself for 14 years now.
They cannot even carry out basic due diligence when advertising a property so be prepared to be misinformed. One property was advertised as both freehold and leasehold, when we phoned to check we were told it was freehold, but it turned out through our solicitor it did have a lease too. They also didn't know the seller was only selling with a limited title not a full one, something that again only came to light through our solicitor six months later, a complete waste of everyone's time that could have been avoided if Sharman Quinney could be bothered to get to know the sellers and the houses they are selling better.
The property we eventually ended up buying was advertised as having allocated off road parking. When we phoned to check this we were told this was definitely correct. Common sense told us this didn't seem right as none of the properties there had parking and the space was no where near the house! It turned out this was not the case at all and there was no parking with the house. It no longer fitted our needs however as this all happen several weeks down the line, and we were due to be made homeless in a matter of weeks, we simple had no choice but to proceed. Sharman Quinney's response to this was 'we take the word of our sellers' so it seems they will believe anything you tell them as a seller, despite the fact common sense should have made any competent agent question the parking situation in this case. Sharman quinney are the only agency I know to get away with not carrying out basic due diligence.
You will never be able to get hold of anyone at the branch, we had to phone another branch on many occasions to get them to contact the Shelford office for us, they don't reply to any phone calls or emails. They have a turn over of staff every few weeks, you are not told when someone is leaving nor introduced to someone new starting. The person starting will also have no clue what's going on with the sale so be prepared to constantly have to repeat yourself. They do not bother giving you any updates or chase a sale for you, complete laziness. They will be sitting on their personal mobile phones everytime you drive past.
When we raised a complaint about their shortfallings and appalling service, we didn't get a single apology. How this agency is still running honestly baffles me, at the very least the Shelford branch should not be allowed to continue practicing.
They cannot even carry out basic due diligence when advertising a property so be prepared to be misinformed. One property was advertised as both freehold and leasehold, when we phoned to check we were told it was freehold, but it turned out through our solicitor it did have a lease too. They also didn't know the seller was only selling with a limited title not a full one, something that again only came to light through our solicitor six months later, a complete waste of everyone's time that could have been avoided if Sharman Quinney could be bothered to get to know the sellers and the houses they are selling better.
The property we eventually ended up buying was advertised as having allocated off road parking. When we phoned to check this we were told this was definitely correct. Common sense told us this didn't seem right as none of the properties there had parking and the space was no where near the house! It turned out this was not the case at all and there was no parking with the house. It no longer fitted our needs however as this all happen several weeks down the line, and we were due to be made homeless in a matter of weeks, we simple had no choice but to proceed. Sharman Quinney's response to this was 'we take the word of our sellers' so it seems they will believe anything you tell them as a seller, despite the fact common sense should have made any competent agent question the parking situation in this case. Sharman quinney are the only agency I know to get away with not carrying out basic due diligence.
You will never be able to get hold of anyone at the branch, we had to phone another branch on many occasions to get them to contact the Shelford office for us, they don't reply to any phone calls or emails. They have a turn over of staff every few weeks, you are not told when someone is leaving nor introduced to someone new starting. The person starting will also have no clue what's going on with the sale so be prepared to constantly have to repeat yourself. They do not bother giving you any updates or chase a sale for you, complete laziness. They will be sitting on their personal mobile phones everytime you drive past.
When we raised a complaint about their shortfallings and appalling service, we didn't get a single apology. How this agency is still running honestly baffles me, at the very least the Shelford branch should not be allowed to continue practicing.
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Latest Reviews
24th Jan 2024
reviewed by 'Kersha'
12th Jan 2023
reviewed by 'John'
15th Feb 2022
reviewed by 'Natasha'
Opening Hours
Address
Sharman Quinney
49 Woollards Lane
Great Shelford,Cambridge
Cambridgeshire
CB22 5LZ
01223 844760
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £300,000 | £385,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 4 | 1 | 1 | 0 | 2 |
Areas covered
- CB1
- CB2
- CB5
- CB22
- CB21
- CB23
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jan 24,2024
Jan 24,2024
0
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Please avoid using Sharman Quinney under any circumstances. If I could have given no stars I would have, there is nothing good that can be said about this agency. It's honestly the worst agency I have ever come across and I've been in the industry ...
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Jan 12,2023
Jan 12,2023
2
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The most disjointed unstructured chaotic clown show I’ve ever experienced in my life. Great shelf its branch should have its license revoked and nobody working there ever be allowed in the industry again. No organization whatsoever, no structure and no support. Avoid like every ...
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Dec 14,2022
Dec 14,2022
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Honestly disastrous experience. Endless chasing, broken promises, radio silence, constant apologies for just simply not being able to do their job and zero organisation....
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Feb 15,2022
Feb 15,2022
0
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Excellent service for both buying and selling a house. Efficient, friendly and couldn't help enough with both processes. Thank you in particular to Adam, Jen and Alistair....
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Nov 11,2021
Nov 11,2021
7
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Terrible experience. Be warned and avoid. This was my first experience selling a property and Sharman Quinney, and Adam Tanswell in particular, were a nightmare to deal with. It started out with a few small warning signs as Adam came to our home and he ...
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Sep 14,2021
Sep 14,2021
1
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Selling a family home during the various lockdown could have been a nightmare but thanks to Jen Conen at Sharman Quinney it wasn’t
Viewings were very Covid safe and she was good at matching buyer to seller
I would recommend this agency and particularly ...
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Jun 06,2020
Jun 06,2020
0
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Rude. Incompetent. Disorganised.
Failed on every level. Awful.
Having arranged a remote viewing the failed to call. I called them, but they only give out the office landline, and... they are out at properties all day, so that is pretty useless. But they could have ...
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Jun 18,2018
Jun 18,2018
3
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Didn't sell our house. Neighbour purchased. Insist we have to pay them around £3000 although we sold ourselves and did all work with buyer and solicitor. Yes, beware six month contract. Paying them for nothing. Made many mistakes and âtyposâ to suit themselves. Wicked...
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Comment on agent fees
We don’t owe them fees as didn’t fulfil contract
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Aug 28,2017
Aug 28,2017
2
people found
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Having delt with a prevoius estate agents with no joy.We was approached by Sharman Quinney estate agents,Jeremy in particular and i would say thankyou for your customer care which he promised us. Frances was outstanding never gave up and eventually got the result ...
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Comment on agent fees
Middle of the road...just happy with the outcome
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Aug 27,2017
Aug 27,2017
2
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Would thoroughly recommend Sharman Quinney. We were BUYING our house through them and if it hadn't of been for France's and her team we would have given up as the SALE of our own house through a different agent was dragging on and on.
France's ...
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Jul 30,2017
Jul 30,2017
3
people found
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I would recommend Sharman Quinney especially Francis at Great Shelford always on the case without her I think we would both have lost the plot she is more than efficient and the office staff are lovely would recommend any time...
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Comment on agent fees
Good
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May 29,2014
May 29,2014
6
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I found the mortgage adviser became verbally aggressive to me when I tried to cancel an appointment with regards to renewing my mortgage deal. She treated me with contempt by saying "You don't know quite how this works, and it's not easier to go straight ...
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What agent could do to change your mind?
Be more respectful of my decision not to come in for a meeting rather than treat me like a naughty 5 year oldAttached Filesnbsp;
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Feb 06, 2018
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(1)
Hello
Thank you for your review.
I unfortunately feel this is not in relation to my office.
The mortgage advisor in my office in 2014 was a gentlemen who offers a great service.
Sorry that the company you dealt with gave you such a poor service.
If I can of course be of any assistance in the future please do get in touch with us.
Kind regards
Frances ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5:08 PM 17/07/2019 by Hannah Herbert
