71% lettings valuation accuracy
67% lettings fee satisfaction
Jun 05,2010
Jun 05,2010
4
people found
this helpful
this helpful
I used this company when moving to Bristol a I quickly needed a property in central Bristol.
It cost an absolute fortune, staff were uninterested as soon as we took the property. I've had to ring several times for various reasons and get passed around and left on hold, then I'm told somebody will call me back and they never do.
The property did not have all the functions they told me it did. Not even a tv connection in the living room, which a woman pointed out to me as being there when we first visited.
I spoke to a member of staff who told me extending our tenancy would be possible, I then paid for line connections and alike for the flat. After spending further money on this I then got a voicemail asking if it's ok for a potential buyer to see the property, at which point nobody had told me the property was being sold. So having spent time, effort and a lot of money with this company I'm only in the property for another 2 months. All they have to say to me now is that they will look into it, not much comfort to me.
I would never use this company again and advise other people to try renting from private landlords or more professional agencies.
It cost an absolute fortune, staff were uninterested as soon as we took the property. I've had to ring several times for various reasons and get passed around and left on hold, then I'm told somebody will call me back and they never do.
The property did not have all the functions they told me it did. Not even a tv connection in the living room, which a woman pointed out to me as being there when we first visited.
I spoke to a member of staff who told me extending our tenancy would be possible, I then paid for line connections and alike for the flat. After spending further money on this I then got a voicemail asking if it's ok for a potential buyer to see the property, at which point nobody had told me the property was being sold. So having spent time, effort and a lot of money with this company I'm only in the property for another 2 months. All they have to say to me now is that they will look into it, not much comfort to me.
I would never use this company again and advise other people to try renting from private landlords or more professional agencies.
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Latest Reviews
26th Mar 2024
reviewed by 'Rick'
1st May 2023
reviewed by 'Colin'
22nd Jan 2022
reviewed by 'Anne H'
20th Sep 2019
reviewed by 'Joseph'
5th Sep 2019
reviewed by 'Barrie'
4th Sep 2019
reviewed by 'Emma'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 67% | £600 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 0 | 8 | 2 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 26,2024
Mar 26,2024
0
people found
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Avoid avoid avoid! Awful company on so many levels, even left our property unlocked and we had personal items stolen. No care or attention to the process, very rushed they just want your money. Worst company we have ever encountered. Zero stars...
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May 01,2023
May 01,2023
0
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As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to ...
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Jan 22,2022
Jan 22,2022
2
people found
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this helpful
Renter here: A&H made the process of finalising our lease incredibly difficult- multiple delayed responses to emails, being passed around about 4 different people in the office, little to no knowledge of the flat itself when showing us around (e.g. what council tax band ...
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Sep 20,2019
Sep 20,2019
1
people found
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Concerning: Eve Parsons
I have found Eve most helpful and efficient in maintaining my property , keeping me in touch with Tenant Requests and generally managing lets.
She also is most helpful with finding new tenants, and arranging for various reviews required by law etc Burglar ...
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“I started using this company solely because I think it is a useful mechanism for commenting....”
Sep 05,2019
Sep 05,2019
0
people found
this helpful
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I started using this company solely because I had had dealings with Amy Garrod previously. Fortunately her colleagues who I have recently got to know have also proved to be helpful.
As a company they do seem to enjoy an over abundance of red tape ...
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Sep 04,2019
Sep 04,2019
1
people found
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this helpful
Do not use this estate agents! If I could give the company a zero star, I would. I'm not one to right reviews, but my whole experience with this agency has been nothing but horrific. Such as having to wait 3 months for my blind to ...
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Oct 19,2018
Oct 19,2018
2
people found
this helpful
this helpful
Unfortunately this is the worst agency I've ever worked with, not only do they not give you a proper induction when you first move in (we had to ask a neighbour about bins etc) but their professionalism is sincerely adequate at best. They're so many ...
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Comment on agent fees
Agency fees are reasonable so it’s the only time I would give this mediocre agency a plus point
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Apr 20,2018
Apr 20,2018
0
people found
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Amy is always there to help and reassure. Nothing is too much trouble and she is very conscientious. We can confidently leave our properties in her hands....
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Comment on agent fees
Our only difficulty is with the billing/payment system. If is unclear, difficult to understand and they don't seem to be able to consolidate payments, (unlike other agents we use), which makes a lot of work for us and our accountant.
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Nov 16,2017
Nov 16,2017
3
people found
this helpful
this helpful
DO NOT USE THIS ESTATE AGENTS - as a landlord I foolishly thought that using an agent would provide a certain amount of support and security - I couldn't have been more mistaken. The service I received from A & H was shockingly poor and resulted ...
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Comment on agent fees
They didn’t provide any service worth paying for - it I had posted an add in the local paper I would have made a much better choice.
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Oct 21,2017
Oct 21,2017
4
people found
this helpful
this helpful
Awful, dishonest and purely interested in achieving their own targets. They will say anything to get to sign the contract and I was also mislead and mis-sold additional extras which I did not need and was asked to pay upfront for them in my own ...
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Comment on agent fees
Very high fees. Over 1.4%! The worst thing is that they conceal the total costs by splitting fees and it was not made clear or transparent.
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Oct 15,2017
Oct 15,2017
3
people found
this helpful
this helpful
Rented for 9 months and all was fine (if you take no contact at all as fine), but no guidance given about the world of renting, and this was our first rental. Have now tried to get my deposit back for over two months and despite ...
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Jul 08,2016
Jul 08,2016
2
people found
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this helpful
I am writing this review as a tenant. Allen and Harris are not the worst I have experienced but they are also far from the best. Whilst repair works were completed when requested, they were never to a good standard. One work in particular had ...
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What agent could do to change your mind?
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Aug 21,2015
Aug 21,2015
2
people found
this helpful
this helpful
I sent in an enquiry via Rightmove about a house being let by Allen and Harris (I wanted to know if the landlord would accept a cat, and if so could I view the property), and the following day I had a really odd email ...
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Sep 19,2010
Sep 19,2010
1
people found
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this helpful
I recently used Allen and Harris to sell my flat and I must say this was the quickest sale I have ever experienced: viewings commenced the same day I instructed them and within 4 days was presented a very reasonable offer which I was quite happy ...
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Jun 05,2010
Jun 05,2010
4
people found
this helpful
this helpful
I used this company when moving to Bristol a I quickly needed a property in central Bristol.
It cost an absolute fortune, staff were uninterested as soon as we took the property. I've had to ring several times for various reasons and get passed around ...
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Mar 05,2010
Mar 05,2010
4
people found
this helpful
this helpful
After renting from Allen & Harris once, will never do so again! Consistently incompetent, utterly indifferent to the interests of the tenant, and loads of enormous made-up fees to boot. Too many problems to detail, but included lengthy delays to multiple repairs, failure to notify of ...
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Mar 01,2010
Mar 01,2010
0
people found
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I've used the agents tenant finder service a couple of times now, they have so far found us good tenants within a couple of weeks. Very pleased with their service....
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Aug 20,2007
Aug 20,2007
6
people found
this helpful
this helpful
Awful - messed us around and lied to us even though we were prompt with payment and had excellent references which cleared in a day. Nearly left homeless as for 3 weeks they failed to contact our landlord to tell him we were moving in. Sloppy ...
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Dec 06,2006
Dec 06,2006
1
people found
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this helpful
I regularly engage Allen & Harris for 'tenant find' and, while they have been successful in this activity, their office procedures leave much to be desired They are consistently difficult to contact - often 'answering' calls with a recorded message and invariabaly failing to call back. ...
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Oct 09,2006
Oct 09,2006
0
people found
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I chose Allen and Harris in Clifton village (Bristol) to sell my flat primarily due to their location (at the end of my street). Overall I have been very impressed with their service. The particluars they produced were excellent - I almost didn't recognise the ...
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