82% lettings valuation accuracy
83% lettings fee satisfaction
Jan 22,2024
Jan 22,2024
6
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I rented a property for 4 years via GPS Lettings. They were fine throughout the tenancy when a substantial amount of rent was going through them and they were happy to take the commission. However, once my tenancy ended they became very unpleasant, imposing costs that actually feel quite spiteful given how well I looked after the property and the effort I made to leave it in excellent condition. They were not clear about the returning of the keys, which I returned lunchtime (my lease had ended at midnight the night before). They imposed an extra full day's rent despite the fact that no tenants are moving in for several weeks.
I took the tenancy over from tenants that had to leave their tenancy early. When I moved in the property was not in an ideal condition, some damage here and there, they had teenagers that had put things on the wall etc. There were also some items in the garage such as garden equipment, bicycles, a bed base and some other items. They had told me that most of the items were left by the landlord and as the garage was large and I knew the landlord now lived in Australia I had no reason to not believe them.
I am now finding that I am being charged for:
1) Removing items I never left that do not belong to me
2) Cleaning throughout the property despite leaving the property cleaner than when I found it - the oven was filthy as was the fridge and the kitchen cabinets
3) Repairing a hole in the kitchen wall which I can prove was there when I arrived as I have photographic evidence
4) Redecorating costs. I was there for four years and the paintwork was already tired when I arrived.
The landlord is clearly trying to rip off the tenant to pay for their costs and GPS Lettings are fully encouraging and supporting this despite knowing full well that all these claims are untrue. Their representatives physically inspected the property on a yearly basis and I was always complimented on how I had kept the property in 'excellent' condition. Yet when it comes to returning my deposit they come up with spurious and false claims in order to keep hold of my deposit which is a substantial amount.
I feel particularly aggrieved given I acted as a letting agent and gave tours to at least four prospective tenants and their families, one of which decided to take the property on after me. This was despite the fact I was extremely busy myself packing and also working from home, I took time out of my schedule to help them. They also sent prospective tenants without even telling me (the first two they emailed me about, then no further contact was made, they just sent them along without even asking me). In hindsight I should have made them carry out their own viewings.
I feel utterly betrayed by GPS Lettings and the landlord they are fully supporting to make these petty, spiteful and unfounded claims against me in order to extract more money than they have already had. After taking nearly £100,000 in rent and yet they still want more. It is nothing but pure greed and I am leaving this review to help others to warn them not to trust GPS Lettings and to hopefully help to prevent it from happening to anyone else.
They may act friendly but believe me, as a tenant they will do all they can to help the landlord extract money from you in whatever way they can. Avoid at all costs.
I took the tenancy over from tenants that had to leave their tenancy early. When I moved in the property was not in an ideal condition, some damage here and there, they had teenagers that had put things on the wall etc. There were also some items in the garage such as garden equipment, bicycles, a bed base and some other items. They had told me that most of the items were left by the landlord and as the garage was large and I knew the landlord now lived in Australia I had no reason to not believe them.
I am now finding that I am being charged for:
1) Removing items I never left that do not belong to me
2) Cleaning throughout the property despite leaving the property cleaner than when I found it - the oven was filthy as was the fridge and the kitchen cabinets
3) Repairing a hole in the kitchen wall which I can prove was there when I arrived as I have photographic evidence
4) Redecorating costs. I was there for four years and the paintwork was already tired when I arrived.
The landlord is clearly trying to rip off the tenant to pay for their costs and GPS Lettings are fully encouraging and supporting this despite knowing full well that all these claims are untrue. Their representatives physically inspected the property on a yearly basis and I was always complimented on how I had kept the property in 'excellent' condition. Yet when it comes to returning my deposit they come up with spurious and false claims in order to keep hold of my deposit which is a substantial amount.
I feel particularly aggrieved given I acted as a letting agent and gave tours to at least four prospective tenants and their families, one of which decided to take the property on after me. This was despite the fact I was extremely busy myself packing and also working from home, I took time out of my schedule to help them. They also sent prospective tenants without even telling me (the first two they emailed me about, then no further contact was made, they just sent them along without even asking me). In hindsight I should have made them carry out their own viewings.
I feel utterly betrayed by GPS Lettings and the landlord they are fully supporting to make these petty, spiteful and unfounded claims against me in order to extract more money than they have already had. After taking nearly £100,000 in rent and yet they still want more. It is nothing but pure greed and I am leaving this review to help others to warn them not to trust GPS Lettings and to hopefully help to prevent it from happening to anyone else.
They may act friendly but believe me, as a tenant they will do all they can to help the landlord extract money from you in whatever way they can. Avoid at all costs.
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Opening Hours
Address
GPS Lettings Ltd
6-8 Esparto way
South Darenth,Dartford
Kent
DA4 9FF
020 8859 2200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 82% | 83% | £650 | £2,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 1 | 9 | 7 | 0 | 0 | 0 | 0 | 0 | 1 |
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May 16,2024
May 16,2024
0
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Robber!
Took a £3k deposit for a property. It fell through and didn’t return the deposit. How can someone like this still be allowed to run a business! http://www.gpsglasgow.co.uk/...
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May 16, 2024
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This has been posted against the wrong agency - we are not gps glasgow. We are gps lettings ltd based in Kent. We have no idea who gps glasgow are and have no affiliation to them ...
Feb 06,2024
Feb 06,2024
1
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this helpful
I had a great experience with GPS lettings. I rented an apartment in St. Mary's Island. Darcy made the experience a great one for me!...
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Aug 01,2023
Aug 01,2023
0
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Viewed a property and within 4 days everything has completed. Robyn has been amazing with getting this done so quickly and is very quick with responding to emails and has gone above and beyond. Thank you Robyn for all your help in making this run so ...
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Jul 06,2023
Jul 06,2023
0
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Me and my husband had a great experience with GPS Lettings. Our agent, Robyn, was incredibly proactive and responsive. She helped us enormously and ultimately got us through our application. Thank you....
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Aug 23,2022
Aug 23,2022
0
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GPS lettings have been truly superb throughout the process of my tenancy. Robyn is an excellent communicator and made everything run smoothly...
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Jun 16,2022
Jun 16,2022
0
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My experience with GPS Letting has been very positive. There were some issues I faced with a previous tenant and the team at GPS were very helpful in helping me out with this matter. On top of that my property then faced a flood due ...
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May 22,2019
May 22,2019
0
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I have a rental house in SE London which I bought about 5 years ago. GPS were recommended to me by a friend in the area, who had tried other agents and strongly recommended GPS. I have been happy with them, in fact, I cannot fault ...
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Comment on agent fees
They compared well when I originally let the property, have not compared them recently. I feel the charges are fair for what they do.
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Feb 02,2019
Feb 02,2019
0
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Staff very friendly. Rented with gps for almost 4 years, any problems at my property where dealt with quickly by the letting agents. On leaving my flat my deposit was returned in full. I have recommended this company to several of my friends....
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Comment on agent fees
GOOD
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Feb 04, 2019
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Thank you so much for your positive review, and thank you for leaving the property in such good condition ...
Jan 09,2019
Jan 09,2019
0
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if you are renting from them, thread carefully, keep your contracts from inception. Take moving in videos/ pictures and take moving out video/ pictures. Lies upon lies. Professionalism is none existence. Even any conversation you file, make sure you log it. you will thank me ...
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Comment on agent fees
Fair
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Feb 04, 2019
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Thank you for your review. We have never rented a property to someone called Sageon. If you did re4nt a proerty through us, and can tell us which one it is, we could look into this matter for you. All deposits are safeguarded by a government approved scheme. The return process is regulated. no agent can make deposit deductions unfairly. ...
Aug 25,2018
Aug 25,2018
0
people found
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GPS were recommended to me by a Mortgage Broker company in Bexley area. Never regretted going with them. It has given me peace of mind....
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Comment on agent fees
Fees are fair for the service they give.
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Aug 07,2018
Aug 07,2018
0
people found
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I have rented my property through gps lettings for years. Very happy with the service and would recommend their business to all landlords. The staff are very knowledgeable when it comes to lettings and I like the fact they are a âlettings onlyâ company....
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Comment on agent fees
GOOD
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May 08,2018
May 08,2018
0
people found
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Very unprofessional and rude had us running around for two weeks letting us view flats that had already have been taken and office staff where very rude and only had interest in taking money this is far the worse letting agent I have ever come ...
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Comment on agent fees
Very high compared to others
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Jul 21, 2018
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We do not cover the Long Eaton area. We are based In Kent. Rob - you are talking about a completely different agency. We don't charge a fee of £235.00 for anything. ...
Apr 19,2018
Apr 19,2018
1
people found
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Rented as a tenant.
Excellent letting agency, reasonable fees with a quick referencing process.
On my move in a copy of all the property's safety certificates were provided. The property was also managed by gps and i have found any issues I report are dealt ...
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Comment on agent fees
Good
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Feb 18,2018
Feb 18,2018
1
people found
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this helpful
Always helpful and friendly. No complaints at all on the management. I have never been without a good tenant and they are never behind with the rent....
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Comment on agent fees
Nothing to compare with, but happy with their fees
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Jan 29,2018
Jan 29,2018
0
people found
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I have used GPS Lettings to manage my rental house for the past 16 years and they have always been professional and efficient. They are very good at keeping on top of ever-changing regulations, and keeping me informed. I would recommend them to other landlords....
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Comment on agent fees
Fees seem to be similar to other agents.
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Jan 16,2018
Jan 16,2018
1
people found
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this helpful
Excellent professional service.. always helpful, I have been a tenant for 15 months and they really always do their best for you.. excellent service can highly recommend them ..thank you to all the staff at GP's !...
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Comment on agent fees
reasonible
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Jan 03,2018
Jan 03,2018
2
people found
this helpful
this helpful
I have been using GPS for nearly 4 years since I became a landlord and have found their service to be excellent overall. They communicate well with me and are always helpful, friendly and informative. Although I live in Thailand and and am not in touch ...
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Comment on agent fees
Good
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Dec 09,2017
Dec 09,2017
2
people found
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this helpful
Liz has been my usual contact within the office for more or less the whole 10 years or more GPS have been managing my rental property. She has always been very professional, helpful and friendly in her approach whether over the phone, in person or via ...
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Comment on agent fees
I think everyone would like to pay less if possible but I think their fees are fair for the service they provide. It is reassuring to know that I can phone and ask for help and they will be there to assist as they have been for me in the past.
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Dec 07,2017
Dec 07,2017
1
people found
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Very professional service.
I have let my property with gps lettings for several years. They found me professional tenants that I am very happy with, I am currently on a full managed service and have found that the very few maintenance issues that have occurred ...
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Comment on agent fees
GOOD
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Dec 06,2017
Dec 06,2017
1
people found
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this helpful
I have used GPS for several years to rent my property and they are brilliant. The recommendation came from a friend who also rents property in the area. Seeing the agencies other tenants have I am really glad to have GPS. They are on top ...
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Comment on agent fees
The fees are fair. So many agents are rip off merchants and GPS are fair.
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Nov 27,2017
Nov 27,2017
1
people found
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I have rented a property from GPS and the staff were very easy to deal with. I had a couple of issues which were sorted out very quickly when I told them. They did the repair at a time suitable to me. The maintenance man ...
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Comment on agent fees
Pretty good
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Jul 05,2017
Jul 05,2017
5
people found
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this helpful
I can in all honesty say this is one of the worst estate agents and even worst companies I have ever had the misfortune of dealing with. They manage the property I am renting and they have been unprofessional in every way. They do not ...
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Apr 03,2017
Apr 03,2017
2
people found
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this helpful
Very good agents. Helped me get my home 5 months ago, highly recommend their good service to landlords or tenants....
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Apr 03, 2017
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(1)
Thanks a lot for your positive feedback. We really value our customer reviews and we are delighted that you appreciate our work. ...
Apr 03,2017
Apr 03,2017
2
people found
this helpful
this helpful
Been with gps for about 4 or 5 years. Never had a problem. Always been so helpful if I had any issues. Friendly staff members. Can't fault the company at all....
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Comment on agent fees
Can't complain but at least the fees have not gone up.
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Apr 03, 2017
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Thanks a lot for your positive feedback. We really value our customer reviews and we are delighted that you have been one of our longstanding customers. We hope that you continue to use gps Lettings in the future. ...
Nov 22,2016
Nov 22,2016
6
people found
this helpful
this helpful
Biggest crooks . People be careful of this agency. They will promise a lot of nice thinks witch they will never going to do. In my case it was a lot of thinks one of them is i moved out from the property and i had ...
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Apr 24,2014
Apr 24,2014
2
people found
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this helpful
Rip tenant off by conniving with homelet on tenant liability insurance and take commission at the expense of the tenants!...
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Jul 25, 2014
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All tenants have the option of either having adequate insurance to cover their liabilities to the landlords property, or pay a deposit equivalent to two months rent. No tenant is forced to take out insurance. It is a tenants decision which option they choose. If a tenant decides to take out insurance they decide which insurance company they wish to use - we do not and can not either set up any insurance products for tenants or recommend any particular company to a tenant. We are totally transpar ...
Mar 27,2012
Mar 27,2012
5
people found
this helpful
this helpful
I gave them my property to let out, I was very dissapointed by the lack of professional approach with which they handled my potfolio. Referencing for prospective tenant was not done, even though they would claim that homlet would be used. It took them time ...
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What agent could do to change your mind?
For me first impression matters a lot and that they failed.Attached Filesnbsp;
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Nov 19, 2012
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I have contacted ALLAGENTS several times regarding this comment as my company have never dealt with a Philip Osborne. All of our charges are clearly detailed in our Terms of Business, we pride ourselves as a company with the fact that we have NO HIDDEN charges. We reference check all of our tenants through either Homlet or FCC Paragon. Every landlord is sent a copy of these references to review before we move a tenant into the property. I have asked ALLAGENTS to verify who Mr Philip Osborne is, ...
Jan 22,2024
Jan 22,2024
6
people found
this helpful
this helpful
I rented a property for 4 years via GPS Lettings. They were fine throughout the tenancy when a substantial amount of rent was going through them and they were happy to take the commission. However, once my tenancy ended they became very unpleasant, imposing costs that ...
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Jan 22, 2024
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We are sorry you feel so aggrieved. As we have explained to you, a check out was carried out at the property, and this report was sent to your landlord, along with the inventory from when you moved in. The landlord is claiming for differences between the two. No landlord can simply take a tenants deposit money without either the tenant agreeing to this, or if a tenant does not agree, the claim being heard before an adjudicator from the deposit company, or the landlord taking the tenant to court ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:40 AM 08/12/2017 by Liz Shafford
With regards to the keys, Keys are due to be returned on or before the end of a tenancy. If a tenant retains a property for a longer period than they have paid rent for, then the tenant must pay rent for use and occupation for the extra time. I don't understand why you are querying this, you knew the end date of your tenancy, and you knew you hadn't retuned the keys when the tenancy ended. This is no different than if (for example) you decide to stay an extra night in a hotel, you would automatically appreciate that you cannot stay for free?
I totally understand that no tenant is ever happy that a landlord wishes to make deposit deductions. But legally, a landlord is entitled to claim these if they feel the tenant has not returned the property as it was given to them (allowing for fair wear and tear) and if a tenant does not agree to any deductions proposed, then the tenant has rights to contest these (stated above)
I appreciate you are upset, but don't feel the language you use to describe my staff and this company is fair, appropriate or remotely justified.