75% sales valuation accuracy
75% sales fee satisfaction
33% lettings valuation accuracy
70% lettings fee satisfaction
Jan 22,2024
Jan 22,2024
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I wish we have done some research before letting these individuals dealing with our property.
Once the tenants paid the full fees and rent in advance, the agents correspondence stopped when we started asking what happened to the funds paid by the new tenants
There were hidden fees, (some were erased) dozens of calls ignored, delays, disrespect.
After having tenants in our property for more than a week, we called them for an explanation regarding the whereabouts of the funds for the rent, the funds for the deposit which was paid by the tenants on the previous month. The was not reply, no explanation and the best emails we got was it was the Christmas period in their office, short of staff etc... We have all records for the ignored emails, the phone calls that went to voicemail. A nightmare, it was like dealing with a bunch of amateurs, individuals without any respect, without any professional approach, any problems solving skills. I was devastated to see the lack of ability and lack of common sense from Chesterton's Canary Wharf to realize that without people like us (landlords and general members of the public who pay for letting /sales services) are the actual foundation of their businesses. Simple as no customers, no business, no deal.
I do admire some of you were lucky enough to have had some sort of services from them were you were happy with in the past but we had none. We hope this will open the eyes of others before trying their luck and wait to see what happen. Hope this helps. Wishing you all a better search and that you may all be guided to the agent that will help you and not ruin your business. K Regards. Anthony
Once the tenants paid the full fees and rent in advance, the agents correspondence stopped when we started asking what happened to the funds paid by the new tenants
There were hidden fees, (some were erased) dozens of calls ignored, delays, disrespect.
After having tenants in our property for more than a week, we called them for an explanation regarding the whereabouts of the funds for the rent, the funds for the deposit which was paid by the tenants on the previous month. The was not reply, no explanation and the best emails we got was it was the Christmas period in their office, short of staff etc... We have all records for the ignored emails, the phone calls that went to voicemail. A nightmare, it was like dealing with a bunch of amateurs, individuals without any respect, without any professional approach, any problems solving skills. I was devastated to see the lack of ability and lack of common sense from Chesterton's Canary Wharf to realize that without people like us (landlords and general members of the public who pay for letting /sales services) are the actual foundation of their businesses. Simple as no customers, no business, no deal.
I do admire some of you were lucky enough to have had some sort of services from them were you were happy with in the past but we had none. We hope this will open the eyes of others before trying their luck and wait to see what happen. Hope this helps. Wishing you all a better search and that you may all be guided to the agent that will help you and not ruin your business. K Regards. Anthony
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Latest Reviews
22nd Jan 2024
reviewed by 'Anthony'
24th Nov 2023
reviewed by 'Pratik'
7th Sep 2021
reviewed by 'Andrew'
17th Aug 2021
reviewed by 'Moitrayee'
Opening Hours
Address
Chestertons
28 Harbour Exchange Square
Canary Wharf,London
Greater London
E14 9GE
020 7510 8300, 020 7510 8310
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £350,000 | £370,000 |
| Lettings | 33% | 70% | £1,200 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 16 | 4 | 3 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- E14
- E16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 05,2024
Nov 05,2024
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Very patronising approach from the agent and lack of transparency in process of a flat sale around seller’s motivations. Deeply disappointed- waste of time and money, will not use this agents again....
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Aug 07,2024
Aug 07,2024
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I'm a landlord and my property is being managed by Chestertons Canary Wharf Office. First of all, Chestertons have always been very very slow in responding my query or email. I once chased about my query for 3 weeks and then at the end of 3rd ...
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Jan 22,2024
Jan 22,2024
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I wish we have done some research before letting these individuals dealing with our property.
Once the tenants paid the full fees and rent in advance, the agents correspondence stopped when we started asking what happened to the funds paid by the new tenants
There ...
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Nov 24,2023
Nov 24,2023
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i am a tenant in one of the properties managed by chestertons in London. They are the worst when i comes to providing service to the tenant or helping tenants cordinate with landlords. even minor repair works which are urgent and impact the living conditions ...
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Sep 07,2021
Sep 07,2021
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The worst experience I have ever had interacting with any business, ever. The list of problems gets worse as you go down:
I spent 6 months in the property and they were terrible as a management company, e.g. the heating system and bath were broken ...
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Aug 17,2021
Aug 17,2021
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We are extremely happy with Bradley specially for being patient with us after we miscalculated our notice and would have lost this property. He ensured we get it and had that trust and faith in us which speaks volumes of how generous and kind he ...
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Jun 01,2021
Jun 01,2021
2
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Chestertons are by far the worst lettings agency in London. I used them for 4 years to let my property and it was not an enjoyable time.
When they found me a tenant for my property I was excited, the offer was lower than I wanted ...
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Apr 12,2021
Apr 12,2021
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Had a great customer experience with Chestertons in Canary wharf. Bradley helped me a lot understanding what I was looking for and showing me a lot of flats. Thank you so much Bradley!!...
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Apr 12,2021
Apr 12,2021
0
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Thank you Bradley, your guidance during the renting process has been excellent. You are very nice and very good professional in your sector.
Thank for all your support.
Cheers,
Rocio...
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Apr 12,2021
Apr 12,2021
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I need to say that Bradley's approach to customer service is truly exceptional. He at first conducted a very detailed interview to understand our needs and expectations. Seeing several properties in one go was great and very comfortable as he drove us with a company ...
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Mar 25,2021
Mar 25,2021
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We had a great experience working with Bradley. He paid close attention to our core requirements and designed for us an efficient tour of 4-5 properties that suited our needs and then helped us negotiate an agreeable contract with the landlord. We definitely recommend using ...
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Mar 25,2021
Mar 25,2021
0
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Good flat search experience I had with Chestertons. They invest time in understanding your requirements and suggest you flats accordingly. I will highly recommend Bradley as he has helped me in finding a desired flat in Canary. He understood the requirements and budget I had ...
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Mar 23,2021
Mar 23,2021
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Bradley provided us with fantastic support in finding a flat in Canary Wharf. He went above and beyond in his negotiations with the landlord on our behalf. We always felt that he had our best interests in mind and was friendly and approachable throughout, keeping ...
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Mar 19,2021
Mar 19,2021
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Brad has been great in helping me find my flat. He understood what I was looking for and was very diligent in helping with the transition. Great agent to work with. I was very pleased...
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Mar 11,2021
Mar 11,2021
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We are having a really great experience searching for a property to rent with the help of Bradley as he has meet our exact requirements on each flat he has been showing us. We haven't has a better customer service experience from any agent in ...
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Mar 05,2021
Mar 05,2021
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Really great experience searching for a property to rent with the help of Bradley Jenkins. He has gone above and beyond to scout for properties that meet our exact requirements and he has been incredibly efficient at planning the viewings to suit our busy schedule ...
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Feb 16,2021
Feb 16,2021
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Bradley has been very kind, patient, and he has adapted to everything we asked for. He was always there in the moments we need him, answering all questions.
We are very happy to have gone through this process with him....
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Feb 11,2021
Feb 11,2021
0
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Property Sold.
A really good service in difficult times. Would highly recommend. They worked extremely hard, keeping me informed, and especially during the buyer negotiating process, assisted with moving things forward to completion....
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Feb 11,2021
Feb 11,2021
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I was very happy with Bradley and the property I looked at. He helped me with all of my questions and worries. He made a very positive impact on me for the flat. I haven't had a better customer service experience from any other agent ...
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Feb 10,2021
Feb 10,2021
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Mr. Bradley is very professional and he made our experience better in finding a new home.
we are happy with the service....
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Feb 03,2021
Feb 03,2021
0
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Abigail is the most professional agent I came across during my search for a new apartment. She is very helpful and knowledgeable. Thanks to her support I managed to find my dream flat...
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Dec 24,2020
Dec 24,2020
5
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They have withheld thousands of pounds of my tenants money for management fees (2 years upfront), citing that it is their policy to pay themselves management fees first, upfront, then pay landlords rent, which means I have not been paid for 3 months by them now, I ...
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Jan 08, 2021
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(1)
Good morning, I am so sorry that you have received such bad service from my chestertons Canary wharf office. Please can you contact me and i will resolve any issues you have. Daniel Fisher ...
Dec 01,2020
Dec 01,2020
3
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The most unprofessional agency I have ever worked with...
We made an offer on the flat that landlord accepted. They sent us application form and we needed to pay 1 week deposit. One hour after sending the application, agent called me and told that there was ...
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Feb 02, 2021
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Do you not think that they were acting on behalf of the landlord and it's them that are making the decisions? An estate agent is a go between, not the decision maker. ...
Sep 28,2020
Sep 28,2020
0
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My experience with Jessica booth Is great, she is responsible and quick reply , Professional and polite. I would like to work with her in next contract ....
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Jun 10,2020
Jun 10,2020
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I listed my flat with Chestertons and exchanged on a sale within a month of the initial listing. Rod delivered on everything he said he would and then some! Would recommend them....
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Feb 24,2017
Feb 24,2017
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Danielle is excellent at her job she communicated everything very well and was always willing to help. We would be happy to cooperate with Chestertons again....
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Comment on agent fees
Very satisfied
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Feb 23,2017
Feb 23,2017
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Excellent and extremely friendly and professional service made by David Morgan. He spends time with us before and after to find our dreams house and on the end we found it. We are very happy with the new house and all over the great service ...
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Comment on agent fees
Agent's fees were acceptable
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Dec 10,2016
Dec 10,2016
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Rod and Tushar marketed our flat very professionally and found a buyer within 6 weeks in a very uncertain post Brexit environment. Subsequently they conducted the all important post-agreement STC exchanges between the parties in a straightforward way thus resulting in a successful conclusion. They also ...
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Comment on agent fees
Fees are reasonable
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Nov 16,2015
Nov 16,2015
6
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We have been really disappointed on the service provided by this estate agent. They were not helpful at all, we were asking things and they couldn't get reach of the landlord for several months. That was unacceptable. We returned the keys the last day of ...
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Feb 26,2014
Feb 26,2014
1
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We received a very professional and speedy service from David and Shamima in preparation for our move. More importantly prior to the agreement David was prompt, informative and enthusiastic about the apartment and area unlike agents from other companies we had seen that morning. In ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:29 PM 12/12/2016 by Rod Cullen
