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Beresfords
27-31 High Street
Great Dunmow
Essex
CM6 1AB
sell: 01371 876868 lett: 01371 859777
Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 94% | 100% | £175,000 | £950,000 |
Lettings | 100% | 98% | £775 | £5,000 |
From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
---|---|---|---|---|---|---|---|---|---|
34 | 0 | 63 | 3 | 31 | 1 | 23 | 1 | 5 | 1 |
No Properties
We genuinely appreciate you taking the time to share your concerns with us, and we apologise for any frustration or inconvenience you may have experienced. After investigating the matter thoroughly and consulting with the relevant members of our team, we'd like to provide a more detailed response to address your specific situation.
When you first moved into the property, it was communicated that the meters operated on a fob system, where it becomes the responsibility of the resident to top up the credit when it runs low. We understand the gravity of the situation when you found yourself without electricity, despite attempting to top up the credit on the fob.
Upon receiving a call from your partner to our property maintenance department, our property manager, Sam, engaged in a conversation to better understand the issue. It was then clarified that the problem with the fob was identified as a utility-related concern rather than a maintenance issue. In light of this, Sam advised that you should directly contact the utility provider, as they are responsible for supplying electricity to the flat.
It is important to note that the utility provider holds the expertise to diagnose and address issues related to the functionality of the electricity supply. Due to the nature of the matter falling under their jurisdiction, Sam rightly suggested reaching out to them for a more accurate assessment and resolution.
We are happy to hear that the matter has now been resolved after you made contact with the utility providers.
We understand the frustration you experienced, and we sympathise with the inconvenience caused. We hope this clarification sheds light on the situation and answers any questions you may have had. Should you require any further assistance or clarification, please feel free to reach out to us directly. We value your feedback and are committed to ensuring a positive experience for all our residents.
Thank you for bringing this to our attention, and we look forward to the opportunity to improve your experience with us.
Ryan Spong - Area Lettings Director