50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Jan 21,2024
Jan 21,2024
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My landlord reduced my deposit. It took five weeks - FIVE WEEKS - to actually get my own money back from this hopeless, incompetent organisation. Their internal processes are hopeless, they don't follow things up, don't communicate between departments and worse still, don't take any responsibility or ownership of the problems they create and perpetuate.
Awful. Just awful.
Awful. Just awful.
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Latest Reviews
9th Nov 2024
reviewed by 'Will'
21st Jan 2024
reviewed by 'Angry'
7th Dec 2023
reviewed by 'Unhappy tenant'
20th Nov 2023
reviewed by 'Blessing'
5th Nov 2023
reviewed by 'Mr & Mrs Blackshire'
20th Oct 2023
reviewed by 'Yusef'
Opening Hours
Address
William H Brown
Kiosk at unit 1 Tesco store blue bore lane
Norwich
Norfolk
NR7 8AB
01603670073
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £340,000 | £350,000 |
| Lettings | 100% | 60% | £500 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 9 | 8 | 1 | 0 | 2 | 0 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 09,2024
Nov 09,2024
0
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We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago and are yet to receive our FULL deposit back.
We had the property professionally cleaned and made sure everything was as it should be, yet ...
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Jan 21,2024
Jan 21,2024
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My landlord reduced my deposit. It took five weeks - FIVE WEEKS - to actually get my own money back from this hopeless, incompetent organisation. Their internal processes are hopeless, they don't follow things up, don't communicate between departments and worse still, don't take any ...
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Dec 07,2023
Dec 07,2023
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The WORST customer service I have ever encountered, and it seems I very much dodged a bullet. I recently went to view a rental property, agreed to pay 12 months rent upfront and a provisional move-in date, signed the tenancy, paid the 1st month's rent and ...
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Nov 20,2023
Nov 20,2023
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Thank you for helping out Fabio and following up with calls and emails for the apartment....
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Nov 05,2023
Nov 05,2023
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We relocated from a different part of the country and from the first viewing with Gareth and the support of Courtney from the Select team, their management of our purchase was excellent. Nothing was too much trouble and we wish to thank them both for ...
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Oct 20,2023
Oct 20,2023
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Matt helped me with my moving in, despite having a few technicalities both him and Fabio sorted them out with no issues, all the while communicating swiftly to me how it was going. I even accidentally locked my key in my room on the first ...
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Aug 16,2023
Aug 16,2023
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I recently interacted with Ethan, Fabio, Gordon and Andra and they were professional, very helpful and awesome in general. Keep it up the great job!...
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Aug 16,2023
Aug 16,2023
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Very professional staff!
Spoke to Fabio, Ethan, Gordon and Andra and they were very helpful and informative…
I was very happy with the services, bless them😊...
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Aug 14,2023
Aug 14,2023
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I spoke to Matt on the phone and they were very helpful and friendly. something that has been hard to come by in my recent search for a property. Matt took the time to help me with questions, suggestions and good advice!...
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Aug 05,2023
Aug 05,2023
0
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Absolutely awful experience with William H Brown in Norwich.
We viewed a property in January and put a holding deposit down to be told the next day that the property had actually been let to someone else. We shortly agreed to rent a different property ...
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Mar 06,2023
Mar 06,2023
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Lizzie was a star 🌟
I feel she made my family’s move go smoothly. If we phoned with any questions or queries she replied straight away and kept us updated all the way through the process. I would recommend her to anyone who wants to ...
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Mar 04,2023
Mar 04,2023
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A few hiccups along the way but we git there in the end. Grateful for Fabio and his hard work....
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Mar 04,2023
Mar 04,2023
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After a rocky start Fabio worked hard to restore my faith and worked all hours keeping me updated, this included evenings and weekends and spent time greying to know me building great rapport....
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Feb 21,2023
Feb 21,2023
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It was a top notch customer service experience with Fabio of William h brown. He was of great help in sorting out my accommodation issues for me. Well done job guy!...
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Feb 10,2023
Feb 10,2023
0
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5* We are absolutely over the moon! After not having much luck with our search, Phoebe and Fabio went above and beyond for us. Even staying late to make sure we secured the property. I couldn’t recommend William H Brown Estate Agents enough. Thank you ...
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Nov 28,2022
Nov 28,2022
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Much appreciated Fabio's help and his constant support to get the tenancy process smoother which made my life easier to get the flat on time....
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Jun 23,2022
Jun 23,2022
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truthfully at times I'm slack with responding to my emails.... Mia Barron seems to have instinctively assessed me and so she realises that I will always ask for quotes and she speedily and efficiently acquires them for me....I've been contacted by my tenant via ...
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Aug 23,2021
Aug 23,2021
2
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This is about the Norwich branch.
Unfortunately I have to agree with all the comments about them below. Highly unprofessional and aggressive with students. They do have a lot of properties and so you are forced to go with them and landlords don’t seem ...
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May 07,2021
May 07,2021
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They got me lots of viewings and walked me through the processes. Particular thanks to Maddie and Matty who have been absolute stars and so helpful and kept in contact with updates and information....
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Dec 11,2020
Dec 11,2020
4
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Absolutely shocking estate agent!
This company constantly harass me by calling me trying to get me to sell my house with them. I have told them time after time to remove all my details from their database and I'm not interested but they still continue ...
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Oct 19, 2023
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Terrible company, constantly calling and harassing me to sell my house with them, very arrogant and rude on the phone asking why I didn't choose them as an agent. A different Norwich estate agent told me some horror stories about w h brown lying to customers. Avoid at all costs. ...
Feb 10,2018
Feb 10,2018
2
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One of the most arrogant people I have ever had the misfortune to meet. Not the slig htest bit interested in my property it was all about him and his supposed achievements which I guess was supposed to translate to i will make lots of ...
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Comment on agent fees
totally unrealistic. my first recommendation would be dont use them, if you do dont entertain their figure go for a fixed fee and make them earn their money. all they want is your instructions as they earn their commission anyway on getting you signed up. Estate agents have earned th reputation of being dishonest. I can inform that is right WH Brown have earned a bloody fortune by being dishonest they are paid by results which equals targets which equals we will do anything we can to rip you off
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Nov 13,2017
Nov 13,2017
1
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If you are reading these reviews because you are deciding whether to use William H Brown or not, I am strongly recommending that you don't. This is your warning.
Inventory check received two months late, hundreds and hundreds of pounds of hidden costs, extremely rude ...
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Comment on agent fees
Bad, extremely extremely bad
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Apr 28, 2022
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Couldn’t agree. Shockingly incompetent and then try to blame tenants for that incompetence. Hard to believe landlords still use them. ...
Jun 04,2017
Jun 04,2017
1
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Terrible. Just terrible. I have been a tenant for 6 years now and have not across more money-thirsty, irresponsible, rude agents. Throughout my tenancy I felt they did not care about the flat or me, all they wanted was to find ways to make as much ...
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Comment on agent fees
Their letting fees are double as much as most agents out there, matched with a very bad service.
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Jan 06,2017
Jan 06,2017
3
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Pretty unimpressed with the team in Norwich rental .management . Had a very difficult tennant who left the place hovered but NOT actually hygenicly clean . I had no support from various female staff with claiming back a portion of the deposit which I had to spend ...
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Comment on agent fees
For what they actually do , I don't think it's worth it .
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Dec 08,2016
Dec 08,2016
3
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We have been extremely unhappy with William Brown/SequenceHome from the beginning to the end. We do not recommend it at all.
At the beginning, they told us the landlord would give us the paperwork although the landlord had been told the opposite.
When visiting ...
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Nov 22,2016
Nov 22,2016
1
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I have found Rhiannon to be very efficient and professional.
The few problems I have experienced in the property, she dealt with them immediately.
Very happy with the service I have received...
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Aug 04,2016
Aug 04,2016
1
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I paid a deposit and fees for a 12 month contract. When I went to collect the keys and sign the contract, they changed it to 6 months without letting me know.
The property was in very bad state and it took a lot of calls and ...
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What agent could do to change your mind?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Letting Agent in Norwich 
