Jan 16,2024
Jan 16,2024
0
people found
this helpful
this helpful
Where do I start!
I purchased a house from Barratts in 2021 and the moment i opened the front door the headache started.
Over 300+ issues, lies from staff, staff making personal comments about me to suppliers. Forced to sign settlement agreement for a refund - they laid the wrong carpets! it took over a year to get the money back and they forced me to sign the settlement and silenced me.
The stress and impact on my mental health and wellbeing has been difficult, they know i have ADHD but still continue to make it hard for me. I have been raising complaints for several months, they have offered me compensation which isn't acceptable compared to what they have put me through, the CEO bullied and threatened me in an email stating he would withdraw the compensation altogether if i don't accept it. I didn't accept it, i raised complaints against the CEO and Barratts again, i am now being ignored despite receiving the following from Customer Services - I will not give up and I will have justice. The dispute is ongoing.
Thank you for emailing [email protected].
This is an automated message to confirm your email has been successfully received. Our next step will be to issue you a formal acknowledgement within the next two office working days.
Our acknowledgement will detail the next steps in progressing the matters you have raised including the name of the person who will be responsible for ensuring you receive a response and the timescale in which they will contact you.
We are committed to making it easier for you to communicate with us. Please let us know if you require any specific help or support, so that we are able to provide you with the best service we can.
I purchased a house from Barratts in 2021 and the moment i opened the front door the headache started.
Over 300+ issues, lies from staff, staff making personal comments about me to suppliers. Forced to sign settlement agreement for a refund - they laid the wrong carpets! it took over a year to get the money back and they forced me to sign the settlement and silenced me.
The stress and impact on my mental health and wellbeing has been difficult, they know i have ADHD but still continue to make it hard for me. I have been raising complaints for several months, they have offered me compensation which isn't acceptable compared to what they have put me through, the CEO bullied and threatened me in an email stating he would withdraw the compensation altogether if i don't accept it. I didn't accept it, i raised complaints against the CEO and Barratts again, i am now being ignored despite receiving the following from Customer Services - I will not give up and I will have justice. The dispute is ongoing.
Thank you for emailing [email protected].
This is an automated message to confirm your email has been successfully received. Our next step will be to issue you a formal acknowledgement within the next two office working days.
Our acknowledgement will detail the next steps in progressing the matters you have raised including the name of the person who will be responsible for ensuring you receive a response and the timescale in which they will contact you.
We are committed to making it easier for you to communicate with us. Please let us know if you require any specific help or support, so that we are able to provide you with the best service we can.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Jan 2024
reviewed by 'wanda jane williamson'
Opening Hours
Address
Barratt Homes
Bampton Court
Hursley Road
Chandlers Ford
Hampshire
SO53 2TA
02380 273 311
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Jan 16,2024
Jan 16,2024
0
people found
this helpful
this helpful
Where do I start!
I purchased a house from Barratts in 2021 and the moment i opened the front door the headache started.
Over 300+ issues, lies from staff, staff making personal comments about me to suppliers. Forced to sign settlement agreement for a refund - they ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
