0% lettings valuation accuracy
50% lettings fee satisfaction
Jan 06,2024
Jan 06,2024
0
people found
this helpful
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I feel like I lost days of my life dealing with interlet. They stand out as the most unprofessional, disrespectful, and dishonest letting agency I've encountered. Their actions spoke volumes about their lack of integrity and greed.
TLDR: property wasn’t clean and lacked promised furniture, security issues with keys being left accessible to the public, rubbish left outside by interlet for weeks, failed to protect deposit correctly, tried to keep deposit.
1. The day before I was supposed to move in, they called and said the flat needed painting and re carpeting, requesting I move in a week later despite them knowing I had no where to stay and offering no alternative accommodation. I had to decline this so ended up with an unprepared and less than ideal living space.
2. Despite being told I could collect the keys by noon, I faced a delay of over two hours due to the flat not being ready. Even after finally obtaining the keys, someone was still cleaning inside.
3. The flat wasn’t clean upon moving in (cobwebs/spiders, rubbish in the freezer, stains in the toilet, dirty oven, etc.) - this wasn’t a big deal but the inventory falsely claimed the property was 'very clean’.
4. I was told upon viewing the flat that a microwave and hoover would be provided (they weren’t). It took persistent reminders over 2 weeks to receive an old, dirty microwave and nearly 5 weeks to obtain a hoover. We also had to wait a week for new chests of drawers as the old ones were falling and apart and unusable.
6. A considerable amount of rubbish left by previous tenants was left outside (pic). Despite informing Interlet immediately due to the rat problem it caused, it took weeks for its removal. Then a second load of dumped rubbish during work on the flat above took another week to clear.
8. Security lapses occurred during construction on the flat above, with workers leaving a key accessible in the electricity cupboard outside, granting easy access to the building. As a young woman living alone, this situation made me feel extremely unsafe.
9. Returning to the flat after a week away, I discovered a significant ceiling leak near the electrics. Attempts to contact Interlet's emergency number on a Sunday failed as the number was inactive, leaving me vulnerable in case of a more severe emergency.
10. A gas engineer's visit for the boiler, situated in my bedroom cupboard, led to concerns about potential carbon monoxide leaks, requiring the gas supply to be shut off. Interlet arranged for someone to come out that afternoon. I said I had a very important virtual interview that afternoon and would leave the doors unlocked but would they please not disturb me in the living room. They assured me I would not be disturbed but right in the middle of my interview they rung the buzzer, knocked on the living room door, then repeatedly called my phone.
12. When I moved out, I left it in a far better state than when I moved in. Interlet took 3 weeks to reply about deposit return and said £30 was being deducted for wall painting and £60 deducted for cleaning. deposit. This was contested based on their initial acknowledgment of the walls' condition and the property's initial cleanliness. Over a month after moving out, we still had not seen a penny of our £850 deposit, I requested the undisputed £790 to be returned immediately and notified that I would be opening a dispute with the DPS over the remaining £60. At this point, they refused to return any of the deposit to us as we were opening a dispute. Of course the DPS ruled in our favour and we got the whole deposit back on the 13th of September (almost 3 months after moving out).
13. When opening the dispute with the DPS, we found that that Interlet were late protecting our deposit and didn’t provide the legally required documentation. When I raised this issue and mentioned potential legal action, their response was dismissive and defensive. Although several solicitors were willing to pursue the case on a no-win-no-fee basis, we opted not to escalate further due to the significant time and stress Interlet had already caused me.
TLDR: property wasn’t clean and lacked promised furniture, security issues with keys being left accessible to the public, rubbish left outside by interlet for weeks, failed to protect deposit correctly, tried to keep deposit.
1. The day before I was supposed to move in, they called and said the flat needed painting and re carpeting, requesting I move in a week later despite them knowing I had no where to stay and offering no alternative accommodation. I had to decline this so ended up with an unprepared and less than ideal living space.
2. Despite being told I could collect the keys by noon, I faced a delay of over two hours due to the flat not being ready. Even after finally obtaining the keys, someone was still cleaning inside.
3. The flat wasn’t clean upon moving in (cobwebs/spiders, rubbish in the freezer, stains in the toilet, dirty oven, etc.) - this wasn’t a big deal but the inventory falsely claimed the property was 'very clean’.
4. I was told upon viewing the flat that a microwave and hoover would be provided (they weren’t). It took persistent reminders over 2 weeks to receive an old, dirty microwave and nearly 5 weeks to obtain a hoover. We also had to wait a week for new chests of drawers as the old ones were falling and apart and unusable.
6. A considerable amount of rubbish left by previous tenants was left outside (pic). Despite informing Interlet immediately due to the rat problem it caused, it took weeks for its removal. Then a second load of dumped rubbish during work on the flat above took another week to clear.
8. Security lapses occurred during construction on the flat above, with workers leaving a key accessible in the electricity cupboard outside, granting easy access to the building. As a young woman living alone, this situation made me feel extremely unsafe.
9. Returning to the flat after a week away, I discovered a significant ceiling leak near the electrics. Attempts to contact Interlet's emergency number on a Sunday failed as the number was inactive, leaving me vulnerable in case of a more severe emergency.
10. A gas engineer's visit for the boiler, situated in my bedroom cupboard, led to concerns about potential carbon monoxide leaks, requiring the gas supply to be shut off. Interlet arranged for someone to come out that afternoon. I said I had a very important virtual interview that afternoon and would leave the doors unlocked but would they please not disturb me in the living room. They assured me I would not be disturbed but right in the middle of my interview they rung the buzzer, knocked on the living room door, then repeatedly called my phone.
12. When I moved out, I left it in a far better state than when I moved in. Interlet took 3 weeks to reply about deposit return and said £30 was being deducted for wall painting and £60 deducted for cleaning. deposit. This was contested based on their initial acknowledgment of the walls' condition and the property's initial cleanliness. Over a month after moving out, we still had not seen a penny of our £850 deposit, I requested the undisputed £790 to be returned immediately and notified that I would be opening a dispute with the DPS over the remaining £60. At this point, they refused to return any of the deposit to us as we were opening a dispute. Of course the DPS ruled in our favour and we got the whole deposit back on the 13th of September (almost 3 months after moving out).
13. When opening the dispute with the DPS, we found that that Interlet were late protecting our deposit and didn’t provide the legally required documentation. When I raised this issue and mentioned potential legal action, their response was dismissive and defensive. Although several solicitors were willing to pursue the case on a no-win-no-fee basis, we opted not to escalate further due to the significant time and stress Interlet had already caused me.
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Opening Hours
Address
Interlet Residential
14 Mundy Place
Cathays,Cardiff
Cardiff County
CF24 4BZ
02920 400000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £300 | £485 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 06,2024
Jan 06,2024
0
people found
this helpful
this helpful
I feel like I lost days of my life dealing with interlet. They stand out as the most unprofessional, disrespectful, and dishonest letting agency I've encountered. Their actions spoke volumes about their lack of integrity and greed.
TLDR: property wasn’t clean and lacked promised ...
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Nov 26,2020
Nov 26,2020
1
people found
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Very friendly staff. I was locked outside with no keys, in the evening of November, and I called their emergency number. I was in my flat in less than 20 minutes. They always want to help....
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Aug 31,2020
Aug 31,2020
0
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Very good sales team, could sell ice to eskimos. After that no customer service, until you get cross with them. Then it's only a patch up job. Damp issues at the property that were painted over. Used condom under the bed after a " Deep clean". ...
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Feb 11,2020
Feb 11,2020
0
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I can honestly say this is one of the better agencies out there, if you don't want to be conned for ridiculous charges or any hidden fees then this is the place to be..as I pretty much got my whole deposit back. Zaid is ...
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Sep 01,2018
Sep 01,2018
3
people found
this helpful
this helpful
Interlet is literally the worst estate agent company you could imagine. When we moved in to a property owned by the family who runs the estate agents, one of the kitchen windows had a bullet hole in it, there was sick under the sofa, the ...
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Comment on agent fees
Average
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Dec 05, 2018
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(1)
I had a severe comparing problem with this landlord back in 2016, please contact me if you'd like [email protected] ...
Mar 09,2018
Mar 09,2018
2
people found
this helpful
this helpful
Interlet responded quite quickly to majority of my queries whilst I was living in the property managed by them, and they did well at resolving any problems I had with the property. They were friendly and reliable, and I didn't have any problems getting my ...
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Comment on agent fees
Renewal fee was high -- even for a partial year.
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Aug 14,2017
Aug 14,2017
2
people found
this helpful
this helpful
I have had my fair share of letting agencies in Cardiff for the past few years and I have to say, Interlet is by far the best as they are extremely professional and fulfilled all my requests and needs in terms of renting my flat ...
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Comment on agent fees
Good
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Apr 26,2017
Apr 26,2017
2
people found
this helpful
this helpful
I used this letting agent to attempt to rent a house with some girls for my third year, what happened was a complete and utter nightmare!
The first time we went to view houses we saw 3 houses that we really liked, so I spoke to *(...
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Comment on agent fees
Bad
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May 31, 2017
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Hi, I'm not a student but I have a very similar situation going on with this same landlord (the boss issue too). I would really really like for you to contact me if you will.
You can send me a mail at [email protected] (I know It's a stupid handle but It's anonymous).
Please don't hesitate to do so. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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