75% sales valuation accuracy
75% sales fee satisfaction
48% lettings valuation accuracy
51% lettings fee satisfaction
Jan 02,2024
Jan 02,2024
12
people found
this helpful
this helpful
Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across.
Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or your property.
Paid for a fully managed service for years, and wanted was an efficient, competent, professionally managed service that communicates well with the landlord.
What I got was the most inefficient, incompetent, and unprofessional service that lacks even the most basic communication skills, that I have ever come across In my entire life.
The level of incompetence shown by Leaders in (mis)managing my properties is beyond belief:
• missed property inspections
• Failure to transfer and register tenant deposit!
• Consistent lack of comms
• repeatedly chasing the most basic of queries
• Lost set of keys
• unauthorised Maintenance done
• Consistent errors, mistakes and lies
• checkout inaccuracies
• erroneous charges
All above just some of the failings and by no means exhaustive.
In spite of all the failings above Leaders will not let you out of your contract with them unless you pay a punitive and excessive exit charge of 2 months’ rent + VAT!, Leaders reward for their failure!! Think carefully before signing the terms of business!, they would rather see you pay for their own mistakes.
What is even more shocking is Leaders inability to put things right be accountable and take responsibility, none of these individuals that I have dealt with over the past months has the ability, capability or willingness to put things right or to see right from wrong. The impression I get is that either A the staff simply do not care or B staff a little wet behind the ears, in either case simply unacceptable when you are entrusting them to look after what is most people’s biggest asset.
Typical scenarios from Leaders:
Me: “why has my rent not been paid?”
Leaders: “I will check with credit control, and get back you” (they never do)
Me: “why have I been over charged?/ why has my rent not gone into my bank account? / where is my refund that I was promised?”
Leaders: “I will check with the accounts department, and get back you” (they never do)
Me: “why have my property inspections not been done?”
Leaders: “I will check with the inspections department” (they don’t get back!!!)
Me: “Property need re-marketing"
Leaders: “I will get someone from marketing to give you a call” (you guessed it this call never arrives!)
Typical scenario you will find yourself in time and again with Leaders, everyone passes the buck and no one takes responsibility of acting on your requests, you are paying for a ‘fully managed’ service and you find yourself doing the managing all the time between all these different departments and playing piggy in the middle getting passed from pillar to post. As a busy landlord paying for a service you want your life to be made easier and not harder.
As a landlord it is easier to self-manage your properties or better still sign up to a proper agency, rather than pay Leaders for a fully managed service where all you will end up doing as a landlord is managing Leaders mis-managing your properties and paying them for the privilege.
God forbid should you require some maintenance and you choose to use Leaders contractors, they will charge you an extortionate amount way above a reasonable market rate,
Leaders is absolutely the very worst company I have ever had any dealings with in my entire life, where the levels of service are just abhorrent and the sheer scale of incompetence shown from top to bottom is beyond belief.
Leaders do not communicate at all well and have proven themselves to be totally unprofessional incompetent, dishonest, negligent and totally untrustworthy many times over.
Online blog soon detailing all failures (link will be posted below), also in touch with local and national newspaper consumer journalist to publish article on Leaders gross incompetence and gross negligence.
Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or your property.
Paid for a fully managed service for years, and wanted was an efficient, competent, professionally managed service that communicates well with the landlord.
What I got was the most inefficient, incompetent, and unprofessional service that lacks even the most basic communication skills, that I have ever come across In my entire life.
The level of incompetence shown by Leaders in (mis)managing my properties is beyond belief:
• missed property inspections
• Failure to transfer and register tenant deposit!
• Consistent lack of comms
• repeatedly chasing the most basic of queries
• Lost set of keys
• unauthorised Maintenance done
• Consistent errors, mistakes and lies
• checkout inaccuracies
• erroneous charges
All above just some of the failings and by no means exhaustive.
In spite of all the failings above Leaders will not let you out of your contract with them unless you pay a punitive and excessive exit charge of 2 months’ rent + VAT!, Leaders reward for their failure!! Think carefully before signing the terms of business!, they would rather see you pay for their own mistakes.
What is even more shocking is Leaders inability to put things right be accountable and take responsibility, none of these individuals that I have dealt with over the past months has the ability, capability or willingness to put things right or to see right from wrong. The impression I get is that either A the staff simply do not care or B staff a little wet behind the ears, in either case simply unacceptable when you are entrusting them to look after what is most people’s biggest asset.
Typical scenarios from Leaders:
Me: “why has my rent not been paid?”
Leaders: “I will check with credit control, and get back you” (they never do)
Me: “why have I been over charged?/ why has my rent not gone into my bank account? / where is my refund that I was promised?”
Leaders: “I will check with the accounts department, and get back you” (they never do)
Me: “why have my property inspections not been done?”
Leaders: “I will check with the inspections department” (they don’t get back!!!)
Me: “Property need re-marketing"
Leaders: “I will get someone from marketing to give you a call” (you guessed it this call never arrives!)
Typical scenario you will find yourself in time and again with Leaders, everyone passes the buck and no one takes responsibility of acting on your requests, you are paying for a ‘fully managed’ service and you find yourself doing the managing all the time between all these different departments and playing piggy in the middle getting passed from pillar to post. As a busy landlord paying for a service you want your life to be made easier and not harder.
As a landlord it is easier to self-manage your properties or better still sign up to a proper agency, rather than pay Leaders for a fully managed service where all you will end up doing as a landlord is managing Leaders mis-managing your properties and paying them for the privilege.
God forbid should you require some maintenance and you choose to use Leaders contractors, they will charge you an extortionate amount way above a reasonable market rate,
Leaders is absolutely the very worst company I have ever had any dealings with in my entire life, where the levels of service are just abhorrent and the sheer scale of incompetence shown from top to bottom is beyond belief.
Leaders do not communicate at all well and have proven themselves to be totally unprofessional incompetent, dishonest, negligent and totally untrustworthy many times over.
Online blog soon detailing all failures (link will be posted below), also in touch with local and national newspaper consumer journalist to publish article on Leaders gross incompetence and gross negligence.
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Mar 23, 2024
100% agree with your write up I have had a nightmare with them. And your are right about being passed around departments I now know the internal workkngs of leaders... Everything is a separate departments unbelievable and they pass you around and then have additional people to deal with it becomes a joke. Feb 25, 2024
Hi Fred - yes me too exact same situation, erronous charges, and also said no to extra services such as Leaders premier service which appeared and they charged on my statements anyway for more than once and had to fight tooth and nail to get my money refunded and did not refund until chasing for months! Feb 25, 2024
Hi Samuel RashidThe level of failings are that serious that I am too considering legal action.
I would love to exchange contact details so I can hear of your experience too.
Intend to publish online blog soon hopefully within a few months,
I await your response Samuel by reply to this comment.
Ps I am amazed that Leaders have so many positive reviews, however they mostly fake by the way which I can prove, with so many employees and staff friends and family posting it on google reviews.
Feb 23, 2024
Hi there, where will the blog be posted? I too am about to take serious legal action. Maybe we could all work together? Thank you Feb 23, 2024
I couldn't have said it better. THE most frustrating, uncaring, bunch of people I have ever had the misfortune to deal with. It's true they always say I'll get back to you (if you are lucky enough to even get anyone to pick up the phone) and they never do. Recently an additional service that I said NO to has appeared on my statements anyway! Not to mention countless other errors on recently re-let properties. Feb 15, 2024
So true they take no responsibility in mistakes. I have to pay for a boiler repair because they said that the guarantee docs for new boiler was not transferred to them from previous company, also tenants caused damp in property which I damp proofed the first time and guarantee cert was provided which Leaders could not find on their system (please note before I let the property it was surveyed and there was no damp) Tnts have wretched my property . I would never recommend them to anyone. I am at the process of contacting the Local council for advise and to make an official complaint to the relevant agencies. They should not be able to get away it it. Its disgusting
Jan 20, 2024
This review of Leaders is spot on. I was with them and they were beyond awful! I now have my property with another agent and it is now run properly!
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Opening Hours
Address
Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £196,000 | £196,000 |
| Lettings | 48% | 51% | £395 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 13 | 20 | 51 | 3 | 0 | 0 | 0 | 1 | 15 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 10,2024
Jun 10,2024
0
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Cannot believe what we have just been through with leaders. We had secured a property back in April, told that it is available from 28th June which was perfect. We viewed and paid the deposit straight away. Contracts were signed by us and the landlord. ...
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Jan 11,2024
Jan 11,2024
0
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Very happy with the property manager, Sophie Morris, who looks after my rental property. She deals with issues efficiently and is always pleasant and polite....
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Jan 02,2024
Jan 02,2024
12
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Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across.
Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or ...
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Mar 23, 2024
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100% agree with your write up I have had a nightmare with them. And your are right about being passed around departments I now know the internal workkngs of leaders... Everything is a separate departments unbelievable and they pass you around and then have additional people to deal with it becomes a joke. ...
Oct 16,2023
Oct 16,2023
0
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Thank you so much, Tom, he showed me the apartment and he was helpful cos I got a call back almost immediately after he filled out the form for me.
The experience I had with Leaders Estate was smooth and very fast.
Erin Doyle is ...
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Sep 29,2023
Sep 29,2023
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Thanks so much Georgie, I appreciate your help and support....
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Aug 15,2023
Aug 15,2023
0
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Thank you so much Lee Walker. It was good to know you. Whenever i need your help, you were next to me.
Thnx again
Yilmaz Baldiz...
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Aug 14,2023
Aug 14,2023
0
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From viewing to the time we moved in, we had the great experience and on the ball communication thank you a million Georgie for your “world class performance”...
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Aug 09,2023
Aug 09,2023
3
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Worst property agents to ever deal with.They are manipulative and conspire with their landlords to prey on Tenants.
I rented a 5 bedroom house from them and was advised that it was long tenancy,so i got myself comfortable knowing i was going to leave ...
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Jun 28,2023
Jun 28,2023
3
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Incompetent and dishonest. Renting with Leaders was a shambles from application to the end of tenancy - and beyond, as a year on they are suddenly chasing us for money that they insisted on refunding when our tenancy ended. The property was unsafe for a ...
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Sep 14, 2024
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Hi there I have had a similar experience. Pls can you contact me on [email protected]
Thanks ...
Jun 20,2023
Jun 20,2023
2
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this helpful
Very offensive and lazy staff. Never call you back. Discriminating against people with disabilities...
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Jun 19,2023
Jun 19,2023
0
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Seemless process from start to finish, thank you Georgia for keeping me updated...
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Jun 13,2023
Jun 13,2023
0
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dear leaders.co.uk agency.this is a message for everyone to see who will be able to read it.i had a 2 year contract after which i left before the end of the 2 year term.during this time the shower broke I stayed for 2 ...
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Feb 25,2023
Feb 25,2023
0
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Thanks, Eleisha Thomas (Property Manager - Leaders) , for your excellent support!!
I don't have any words to express, you provided an incredible service!!
You have resolved all my queries on time and I am really happy that you are managing my cases.
I came to ...
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Dec 02,2022
Dec 02,2022
0
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Thanks a million Georgie Start, for being professional and helping me to get accommodation in Derbyshire. Thank you so much for not giving up on me even though I was unavailable a couple of times when you were ringing me to make follow ups. Thank ...
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Nov 15,2022
Nov 15,2022
1
people found
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Horrible agency. Extremely unprofessional and unfair. I took an old house from them - marked walls, broken door glasses, ripped wallpapers, dirty oven. Landlord wasn’t willing to sort any of that, told me to take the house ‘as it is’ so I painted, fixed ...
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Sep 23,2022
Sep 23,2022
1
people found
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Absolutely useless, zero interest in actually renting the houses they have available. Was trying to get in touch for nearly a week (Derby office) but all I got was empty promises of call backs and nothing else. They hardly ever answer their phone. After all ...
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Aug 15,2022
Aug 15,2022
4
people found
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Apart from the fact they hardly ever answer the phone, I'm not impressed with Leaders Derby. I had a property viewing arranged which was confirmed by text but nobody turned up and phone calls go to answerphone which is par for the course with Leaders ...
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Jul 12,2022
Jul 12,2022
0
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Worst Letting Agents I ever encointered in 50 years of renting/letting. Bad customer service and very vad attitude. Still 2 weeks waiting for ny deposit. Landlord is horribke Dors not want to fix issues with house...
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May 11,2022
May 11,2022
4
people found
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Awful service, try to leave and they get very upset! Been with Leaders as a landlord for 4 years. Paperwork always slow (11 months for a variation to a tenancy), constantly pushing to increase the rent, very rarely contact or make visits to the property - had ...
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Apr 08,2022
Apr 08,2022
0
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Was helped by Tom today who gave me my first home! Helped me with the application process and got back to me within an hour from the landlord saying that I’ve been accepted.
Was very polite and was very helpful one of the best ...
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Apr 06,2022
Apr 06,2022
0
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We are absolutely delighted that Danielle Martin at Leaders Derby has helped us secure a home back in Derby after 9 years in Guernsey. Danielle has been proactive throughout the process and communicated promptly, supportively and honestly throughout. We are so grateful - thank you!...
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Apr 04,2022
Apr 04,2022
0
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I rent a property through leaders got quite a few problems which I have voiced to leaders regarding faulty boiler leaking garage roof crack down kitchen wall window that blinds shake when it’s windy and so on nothing ever gets done just passed from ...
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Mar 30,2022
Mar 30,2022
1
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this helpful
1 start is too nice
Guide was awful I’ve seen more work in a sick note!
Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another ...
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Mar 30,2022
Mar 30,2022
4
people found
this helpful
this helpful
Very dissatisfied and disgusted with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We ...
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Feb 18,2022
Feb 18,2022
0
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Misleading, terms and condition breaking, AVOID AVOID AVOID leaders!!
There has been many issues during our 6/7 months tenancy through leaders. NEVER AGAIN will we use them or recommend them.
Through our troubles whilst being tenants, we was told they don't help tenants as they work ...
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Dec 11,2021
Dec 11,2021
4
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we have a house in Derby that Leaders manage
to days statement has arrived .the cost for replacing a faulty cupboard door hinge ..£ 45 and £250 for a call out .thats not good value its a rip off...
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Nov 30,2021
Nov 30,2021
1
people found
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this helpful
Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, ...
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Nov 24,2021
Nov 24,2021
0
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Rebecca Martin is an absolute star when providing customer service to use. She has helped manage my property on rent very well and would definitely recommend her services to anyone.
Kind Regards
Ifti...
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Nov 12,2021
Nov 12,2021
1
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this helpful
Very bad experience. They dont know what they are doing. Left my patio doors unlocked after a viewing. Kept hold of my deposit unneccessarily and were reluctant to forward it. Poor management. Just after your money even when youv'e finished your business with them. Sly, ...
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Oct 25,2021
Oct 25,2021
0
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Disappointed in the entire process of letting with Leaders. *read the Trust Pilot reviews* not Goggle, cannot understand how there is a 4.3/5 rating here
Miss sold the No Deposit Option - I wanted to avoid it, but was told it was a request from the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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