100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Dec 21,2023
Dec 21,2023
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I would not recommend MGY to my worst enemy. They expected my partner and I to sleep on the mattress they provided which was so clearly soiled and covered in stains. They told us that a “brand new” mattress topper was sufficient until a replacement mattress could be received - but they would not give a time frame on when this could be. We were paying £1600 a month to sleep on a soiled mattress in a dirty home. The day before we were scheduled to move in, we had arranged a final viewing which was subsequently cancelled on the day for “cleaning and item removals”. We were told on numerous occasions that all wall decor, drawers and kitchen utensils and cutlery would be removed. This was not the case - no cleaner had been to the property. There was dust on all of the shelves and worktops, behind the bed was filthy and there was hair found on the toilet seats. The fridge had a pungent smell and none of the items that had been promised to be removed had been taken. Instead the kitchen items were kept in the dirty cupboards and the wall decor was stuffed into a storage cupboard. This was the opposite of what was stated on the inventory which is a legal document and we were met with hostility, attitude and a lack of empathy - all because we didn't want to sleep on a filthy mattress or use somebody else's cutlery.
We did not spend one night in the property even though we had paid over £3000 up front. We had to cancel our tenancy agreement the day after moving in because we could not be told when a suitable mattress would arrive. We were told a dirty mattress does not constitute a property of not being fit for human use “as we would find in the Renting Homes Wales Act 2016 guidance.” My partner is currently recovering from an invasive surgery and this expectation from MGY is unacceptable. My partner and I are autistic and this experience with MGY has been full of stress, a cause of depression and has completely burnt us both out during what was supposed to be a special time in which we first shared a property together.
We did not spend one night in the property even though we had paid over £3000 up front. We had to cancel our tenancy agreement the day after moving in because we could not be told when a suitable mattress would arrive. We were told a dirty mattress does not constitute a property of not being fit for human use “as we would find in the Renting Homes Wales Act 2016 guidance.” My partner is currently recovering from an invasive surgery and this expectation from MGY is unacceptable. My partner and I are autistic and this experience with MGY has been full of stress, a cause of depression and has completely burnt us both out during what was supposed to be a special time in which we first shared a property together.
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Opening Hours
Address
MGY
13 Mount Stuart Square
Cardiff Bay,Cardiff
Cardiff County
CF10 5EE
029 2046 5466
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £123,000 | £665,000 |
| Lettings | 100% | 98% | £525 | £1,895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 4 | 71 | 6 | 33 | 1 | 29 | 1 | 4 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 24,2024
Oct 24,2024
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Over the years I have sold many properties, and I have to say the sale handled by MGY was my best experience so far. Becky was excellent. She very quickly found a buyer, and communicated well throughout the whole process. Very happy....
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Oct 01,2024
Oct 01,2024
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What can I say, from Becky at the first viewing, Karen and Nicky in the Sales Progression Team, to completion, MGY have been superb!!! No matter how many calls I made, they all made us feel like we mattered and were so helpful at every ...
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Sep 16,2024
Sep 16,2024
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Stress-free letting, Jonathan and Jake gave a 100%, approachable, efficient....
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Aug 30,2024
Aug 30,2024
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Thank you so much to the MGY Cardiff Bay team and Becky for helping us through the nerve wracking processes of buying our first home!
I couldn't have asked for more. Always happy to help with any queries and reassure us. Quick and easy communication ...
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Aug 28,2024
Aug 28,2024
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The team at MGY Cardiff Bay are brilliant. They helped me find and buy my dream home.
Excellent support, great verbal and written communication throughout.
Highly recommend to anyone requiring services of an estate agent, and I would certainly go with them again. Thank you!...
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Aug 19,2024
Aug 19,2024
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Efficient, friendly, knowledgeable and deliver on their goals. Originally went with a well-known agent who did not provide one viewing within 3 months despite promises. Within a month of listing with MGY the we have several viewings and the property was sold for asking price....
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Aug 12,2024
Aug 12,2024
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I recently had the pleasure of working with MGY for the sale of my property, and I am thrilled to share my positive experience. Having originally purchased the property through MGY with Oliver several years ago, it was a no-brainer to approach them again when ...
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Aug 05,2024
Aug 05,2024
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Hannah at MGY was incredible getting us into the house within 2 weeks of a viewing. She replied quickly and was always kind and polite. Great service. Diolch....
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Jul 27,2024
Jul 27,2024
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Excellent service and support throughout the buying process. Helpful and approachable staff....
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Jul 26,2024
Jul 26,2024
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From start to finish really good professional service from MGY in the Bay. If you're looking to buy or sell I'd definitely recommend them....
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Jul 23,2024
Jul 23,2024
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Professional, helpful, knowledgeable and available at all times. We dealt with Becky, who did more than any agent we had used previously. Becky continued to support us from the day our offer was accepted to the day we completed. To say Becky went that extra ...
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Jul 02,2024
Jul 02,2024
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Excellent service and smooth experience while finding and renting a property with MGY....
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Jun 22,2024
Jun 22,2024
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We were really pleased with the service we received when selling/buying. Thank you very much to Becky and Clare for their support throughout the whole process. We would recommend MGY.
Rhiannon and Rhys...
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May 18,2024
May 18,2024
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MGY provided a great service when purchasing our property.
Becky was very helpful with her experience and local knowledge.
All staff were very friendly. Would definitely recommend. Thank you....
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Apr 15,2024
Apr 15,2024
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Recently used for a Commercial property in Cardiff. Cheryl was very helpful. very professional company....
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Mar 08,2024
Mar 08,2024
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Recurring costumer here;
In my previous review, I wrote:
I have used several renting agencies in Cardiff, and my only regret was not have thought about trying MGY services sooner. Friendly and professional staff. Thank you in particular to Sean Thomas for going that extra ...
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Mar 08,2024
Mar 08,2024
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I had never sold a commercial property before and Cheryl at MGY was fabulous! She guided me through the process every step of the way. Her communication was faultless and her advice invaluable. I feel we managed to get the best price for the property ...
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Feb 27,2024
Feb 27,2024
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Amazing, professional, thorough and committed. So helpful, great and communicating, approachable and trustworthy....
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Jan 31,2024
Jan 31,2024
1
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Becky & staff at Cardiff Bay office were amazing! They made the sale of my house really easy and everything went smoothly. Always available for any queries and very quick to respond. Would highly recommend them. Well done guys...
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Dec 21,2023
Dec 21,2023
1
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I would not recommend MGY to my worst enemy. They expected my partner and I to sleep on the mattress they provided which was so clearly soiled and covered in stains. They told us that a “brand new” mattress topper was sufficient until a replacement ...
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Oct 01,2023
Oct 01,2023
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Just sold our home with MGY. Would not hesitate to recommend to family and friends. Thanks to all the team for all your help, and especially to Oliver who went above and beyond to work with us....
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Sep 30,2023
Sep 30,2023
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I highly recommend MGY in Cardiff Bay. I couldn’t be happier with the service I received. Throughout the entire buying process from start to finish they were always available to answer any questions, offer guidance and communication was prompt and clear which made the ...
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Sep 22,2023
Sep 22,2023
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Their sales team is truly professional. They did an accurate evaluation and made professional presentations of the flat that we were selling. They then diligently brought the potential buyers to inspect it and at the end successfully sold it. We feel completely comfortable with their ...
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Sep 20,2023
Sep 20,2023
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MGY have been an absolute pleasure to work with. Cheryl Vale is an absolute asset to the company. Their professionalism is unrivalled. They kept us in the loop at all stages of the process. We will definitely be using them in the future....
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Sep 19,2023
Sep 19,2023
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Becky and the team were on the ball from start to finish. I would definitely recommend them if you are looking to sell property in Cardiff...
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Sep 17,2023
Sep 17,2023
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Thanks to Oliver and the team, Becky especially who was patient and helpful through the process. We had a few problems along the way, Becky was always helpful and responsive, helping to secure a suitable buyer and to get the sale over the line....
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Sep 12,2023
Sep 12,2023
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MGY have been brilliant with my first ever purchase.
I had a lot of questions, and they always answered them promptly and in a lot of detail. Arranged for me a couple of viewings of the property, which allowed me to plan in advance what ...
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Aug 27,2023
Aug 27,2023
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I would like to thank the entire MGY team but especially Becky! She was absolutely fantastic throughout the process, she was very friendly and always available if there was any questions, she guide through the purchase of my first house. Highly recommended....
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Aug 01,2023
Aug 01,2023
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Morgan was extremely helpful throughout the process; would recommend. Thanks guys....
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Jul 31,2023
Jul 31,2023
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Hannah answered the questions very competently and patiently, so that my rental process could be completed smoothly....
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Rhian
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:58 PM 17/10/2023 by allAgents
Awards won by MGY, Cardiff CF10 5EE
-
2023
Best Estate Agent in Cardiff
-
2023
Best Estate Agent in CF10
-
2023
Best Letting Agent in CF10
-
2022
Best Letting Agent in Wales
-
2022
Best Letting Agent in CF10
-
2022
Best Estate Agent in CF10
-
2022
Best Letting Agent in Cardiff
-
2022
Best Estate Agent in Cardiff
-
2023
Best Letting Agent in Cardiff
-
2023
Best Letting Agent in Wales
-
2022
Best Estate Agent in Wales
