Cardiff Bay, Cardiff, CF10
4.9/5, 184 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction

“MGY expected us to sleep on a filthy mattress...”

Share on :
Dec 21,2023
Minithumbdown
claim your profile
Jonathan
By: 'Ryan'
Dec 21,2023
1 people found
this helpful
I would not recommend MGY to my worst enemy. They expected my partner and I to sleep on the mattress they provided which was so clearly soiled and covered in stains. They told us that a “brand new” mattress topper was sufficient until a replacement mattress could be received - but they would not give a time frame on when this could be. We were paying £1600 a month to sleep on a soiled mattress in a dirty home. The day before we were scheduled to move in, we had arranged a final viewing which was subsequently cancelled on the day for “cleaning and item removals”. We were told on numerous occasions that all wall decor, drawers and kitchen utensils and cutlery would be removed. This was not the case - no cleaner had been to the property. There was dust on all of the shelves and worktops, behind the bed was filthy and there was hair found on the toilet seats. The fridge had a pungent smell and none of the items that had been promised to be removed had been taken. Instead the kitchen items were kept in the dirty cupboards and the wall decor was stuffed into a storage cupboard. This was the opposite of what was stated on the inventory which is a legal document and we were met with hostility, attitude and a lack of empathy - all because we didn't want to sleep on a filthy mattress or use somebody else's cutlery.

We did not spend one night in the property even though we had paid over £3000 up front. We had to cancel our tenancy agreement the day after moving in because we could not be told when a suitable mattress would arrive. We were told a dirty mattress does not constitute a property of not being fit for human use “as we would find in the Renting Homes Wales Act 2016 guidance.” My partner is currently recovering from an invasive surgery and this expectation from MGY is unacceptable. My partner and I are autistic and this experience with MGY has been full of stress, a cause of depression and has completely burnt us both out during what was supposed to be a special time in which we first shared a property together.
Attachments

Review file
Review file
Review file
Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 184
24th Oct 2024
reviewed by 'David'
“Over the years I have sold many properties, and I have to say the sale handled by MGY was my ......”
1st Oct 2024
reviewed by 'Costas Lazarou'
“What can I say, from Becky at the first viewing, Karen and Nicky in the Sales Progression Team, to completion, ......”
16th Sep 2024
reviewed by 'DAVID TECWYN JONES'
“Stress-free letting, Jonathan and Jake gave a 100%, approachable, efficient....”
30th Aug 2024
reviewed by 'Jess'
“Thank you so much to the MGY Cardiff Bay team and Becky for helping us through the nerve wracking processes ......”
28th Aug 2024
reviewed by 'Svet'
“The team at MGY Cardiff Bay are brilliant. They helped me find and buy my dream home. Excellent support, great ......”
19th Aug 2024
reviewed by 'shakira'
“Efficient, friendly, knowledgeable and deliver on their goals. Originally went with a well-known agent who did not provide one viewing ......”
Opening Hours
  • Monday: 00:00 - 00:00
  • Tuesday: 00:00 - 00:00
  • Wednesday: 00:00 - 00:00
  • Thursday: 00:00 - 00:00
  • Friday: 00:00 - 00:00
  • Saturday: 00:00 - 00:00
  • Sunday: Closed
Address

MGY
13 Mount Stuart Square
Cardiff Bay,Cardiff
Cardiff County
CF10 5EE
029 2046 5466

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £123,000 £665,000
Lettings 100% 98% £525 £1,895
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
35 4 71 6 33 1 29 1 4 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA RICS TPOS Sales TPOS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Images & Videos
MGY Image 1
Cardiff Bay, CF10
Heath, CF14
Pontcanna, CF11
Radyr, CF15
Whitchurch, CF14

“Best sale so far...”

Share on :
Oct 24,2024
Minithumbup
claim your profile
Becky
By: 'David'
Oct 24,2024
0 people found
this helpful
Over the years I have sold many properties, and I have to say the sale handled by MGY was my best experience so far. Becky was excellent. She very quickly found a buyer, and communicated well throughout the whole process. Very happy....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent Customer Relations at MGY...”

Share on :
Oct 01,2024
Minithumbup
claim your profile
Becky
By: 'Costas Lazarou'
Oct 01,2024
0 people found
this helpful
What can I say, from Becky at the first viewing, Karen and Nicky in the Sales Progression Team, to completion, MGY have been superb!!! No matter how many calls I made, they all made us feel like we mattered and were so helpful at every ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Stress-free letting, Jonathan and Jake gave a......”

Share on :
Sep 16,2024
Minithumbup
By: 'DAVID TECWYN JONES'
Sep 16,2024
0 people found
this helpful
Stress-free letting, Jonathan and Jake gave a 100%, approachable, efficient....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you so much to the MGY Cardiff Bay team......”

Share on :
Aug 30,2024
Minithumbup
By: 'Jess'
Aug 30,2024
0 people found
this helpful
Thank you so much to the MGY Cardiff Bay team and Becky for helping us through the nerve wracking processes of buying our first home! I couldn't have asked for more. Always happy to help with any queries and reassure us. Quick and easy communication ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“The team at MGY Cardiff Bay are brilliant. Th......”

Share on :
Aug 28,2024
Minithumbup
claim your profile
Becky
By: 'Svet'
Aug 28,2024
0 people found
this helpful
The team at MGY Cardiff Bay are brilliant. They helped me find and buy my dream home. Excellent support, great verbal and written communication throughout. Highly recommend to anyone requiring services of an estate agent, and I would certainly go with them again. Thank you!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient, friendly, knowledgeable and delive......”

Share on :
Aug 19,2024
Minithumbup
claim your profile
Oliver
By: 'shakira'
Aug 19,2024
0 people found
this helpful
Efficient, friendly, knowledgeable and deliver on their goals. Originally went with a well-known agent who did not provide one viewing within 3 months despite promises. Within a month of listing with MGY the we have several viewings and the property was sold for asking price....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thanks Becky!...”

Share on :
Aug 12,2024
Minithumbup
claim your profile
Becky
By: 'Ibrahim'
Aug 12,2024
0 people found
this helpful
I recently had the pleasure of working with MGY for the sale of my property, and I am thrilled to share my positive experience. Having originally purchased the property through MGY with Oliver several years ago, it was a no-brainer to approach them again when ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Hannah at MGY was incredible getting us into ......”

Share on :
Aug 05,2024
Minithumbup
claim your profile
Hannah
By: 'Garin'
Aug 05,2024
0 people found
this helpful
Hannah at MGY was incredible getting us into the house within 2 weeks of a viewing. She replied quickly and was always kind and polite. Great service. Diolch....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service and support throughout the ......”

Share on :
Jul 27,2024
Minithumbup
claim your profile
Becky
By: 'Emyr'
Jul 27,2024
0 people found
this helpful
Excellent service and support throughout the buying process. Helpful and approachable staff....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent . From start to finish really good professional......”

Share on :
Jul 26,2024
Minithumbup
claim your profile
Becky
By: 'Rachel Burden'
Jul 26,2024
0 people found
this helpful
From start to finish really good professional service from MGY in the Bay. If you're looking to buy or sell I'd definitely recommend them....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional, helpful, knowledgeable and avai......”

Share on :
Jul 23,2024
Minithumbup
claim your profile
Becky
By: 'Glenda Gracia'
Jul 23,2024
0 people found
this helpful
Professional, helpful, knowledgeable and available at all times. We dealt with Becky, who did more than any agent we had used previously. Becky continued to support us from the day our offer was accepted to the day we completed. To say Becky went that extra ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service...”

Share on :
Jul 02,2024
Minithumbup
claim your profile
Jonathan
By: 'Steve Harris'
Jul 02,2024
0 people found
this helpful
Excellent service and smooth experience while finding and renting a property with MGY....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you Becky and Clare...”

Share on :
Jun 22,2024
Minithumbup
claim your profile
Becky
By: 'Rhiannon'
Jun 22,2024
0 people found
this helpful
We were really pleased with the service we received when selling/buying. Thank you very much to Becky and Clare for their support throughout the whole process. We would recommend MGY. Rhiannon and Rhys...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service...”

Share on :
May 18,2024
Minithumbup
claim your profile
Becky
By: 'Debbie Heal'
May 18,2024
0 people found
this helpful
MGY provided a great service when purchasing our property. Becky was very helpful with her experience and local knowledge. All staff were very friendly. Would definitely recommend. Thank you....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Museum place...”

Share on :
Apr 15,2024
Minithumbup
claim your profile
Cheryl
By: 'Matt Hayes'
Apr 15,2024
0 people found
this helpful
Recently used for a Commercial property in Cardiff. Cheryl was very helpful. very professional company....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Recurring costumer here;In my previous revi......”

Share on :
Mar 08,2024
Minithumbup
claim your profile
Jack
By: 'David'
Mar 08,2024
0 people found
this helpful
Recurring costumer here; In my previous review, I wrote: I have used several renting agencies in Cardiff, and my only regret was not have thought about trying MGY services sooner. Friendly and professional staff. Thank you in particular to Sean Thomas for going that extra ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I had never sold a commercial property before......”

Share on :
Mar 08,2024
Minithumbup
claim your profile
Cheryl
By: 'Nia Jones'
Mar 08,2024
0 people found
this helpful
I had never sold a commercial property before and Cheryl at MGY was fabulous! She guided me through the process every step of the way. Her communication was faultless and her advice invaluable. I feel we managed to get the best price for the property ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing, professional, thorough and committed......”

Share on :
Feb 27,2024
Minithumbup
claim your profile
Oliver
By: 'Sara'
Feb 27,2024
0 people found
this helpful
Amazing, professional, thorough and committed. So helpful, great and communicating, approachable and trustworthy....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Becky & staff at Cardiff Bay office were amaz......”

Share on :
Jan 31,2024
Minithumbup
claim your profile
Becky
By: 'Tracey'
Jan 31,2024
1 people found
this helpful
Becky & staff at Cardiff Bay office were amazing! They made the sale of my house really easy and everything went smoothly. Always available for any queries and very quick to respond. Would highly recommend them. Well done guys...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MGY expected us to sleep on a filthy mattress...”

Share on :
Dec 21,2023
Minithumbdown
claim your profile
Jonathan
By: 'Ryan'
Dec 21,2023
1 people found
this helpful
I would not recommend MGY to my worst enemy. They expected my partner and I to sleep on the mattress they provided which was so clearly soiled and covered in stains. They told us that a “brand new” mattress topper was sufficient until a replacement ...
read full review
Attachments

Review file
Review file
Review file
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank You MGY Bay...”

Share on :
Oct 01,2023
Minithumbup
claim your profile
Oliver
By: 'Sharon'
Oct 01,2023
0 people found
this helpful
Just sold our home with MGY. Would not hesitate to recommend to family and friends. Thanks to all the team for all your help, and especially to Oliver who went above and beyond to work with us....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I highly recommend MGY in Cardiff Bay. I coul......”

Share on :
Sep 30,2023
Minithumbup
claim your profile
Becky
By: 'Rebecca'
Sep 30,2023
0 people found
this helpful
I highly recommend MGY in Cardiff Bay. I couldn’t be happier with the service I received. Throughout the entire buying process from start to finish they were always available to answer any questions, offer guidance and communication was prompt and clear which made the ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Their sales team is truly professional....”

Share on :
Sep 22,2023
Minithumbup
claim your profile
Becky
By: 'Vincent Chan'
Sep 22,2023
0 people found
this helpful
Their sales team is truly professional. They did an accurate evaluation and made professional presentations of the flat that we were selling. They then diligently brought the potential buyers to inspect it and at the end successfully sold it. We feel completely comfortable with their ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MGY have been an absolute pleasure to work wi......”

Share on :
Sep 20,2023
Minithumbup
claim your profile
Cheryl
By: 'Sabina'
Sep 20,2023
0 people found
this helpful
MGY have been an absolute pleasure to work with. Cheryl Vale is an absolute asset to the company. Their professionalism is unrivalled. They kept us in the loop at all stages of the process. We will definitely be using them in the future....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Becky and the team were on the ball from star......”

Share on :
Sep 19,2023
Minithumbup
claim your profile
Becky
By: 'Clayton Earney'
Sep 19,2023
0 people found
this helpful
Becky and the team were on the ball from start to finish. I would definitely recommend them if you are looking to sell property in Cardiff...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Thanks to Oliver and the team, Becky especial......”

Share on :
Sep 17,2023
Minithumbup
claim your profile
Becky
By: 'CJ'
Sep 17,2023
0 people found
this helpful
Thanks to Oliver and the team, Becky especially who was patient and helpful through the process. We had a few problems along the way, Becky was always helpful and responsive, helping to secure a suitable buyer and to get the sale over the line....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“MGY have been brilliant with my first ever pu......”

Share on :
Sep 12,2023
Minithumbup
claim your profile
Becky
By: 'Damyan'
Sep 12,2023
0 people found
this helpful
MGY have been brilliant with my first ever purchase. I had a lot of questions, and they always answered them promptly and in a lot of detail. Arranged for me a couple of viewings of the property, which allowed me to plan in advance what ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to thank the entire MGY team but......”

Share on :
Aug 27,2023
Minithumbup
claim your profile
Becky
By: 'Riccardo Militello'
Aug 27,2023
0 people found
this helpful
I would like to thank the entire MGY team but especially Becky! She was absolutely fantastic throughout the process, she was very friendly and always available if there was any questions, she guide through the purchase of my first house. Highly recommended....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Morgan was extremely helpful throughout the p......”

Share on :
Aug 01,2023
Minithumbup
claim your profile
Morgan
By: 'Dan'
Aug 01,2023
0 people found
this helpful
Morgan was extremely helpful throughout the process; would recommend. Thanks guys....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“It was a good experience....”

Share on :
Jul 31,2023
Minithumbup
claim your profile
Hannah
By: 'Angel'
Jul 31,2023
0 people found
this helpful
Hannah answered the questions very competently and patiently, so that my rental process could be completed smoothly....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
No image available Rhian
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:58 PM 17/10/2023 by allAgents


Get in touch with

MGY

Branch - Cardiff Bay, Cardiff, CF10

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn