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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 407 Reviews
95% Recommended
91% sales valuation accuracy
94% letting valuation accuracy
98% sales fee satisfaction
96% letting fee satisfaction
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By : 'Kane Shakes'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : SW23
Very good agent, highly experienced, well in tune with the Brixton Market - knows his property valves extremely well.
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10/3/2019, 3:15:52 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 98% | £282,000 | £1,450,000 |
| Lettings | 94% | 96% | £395 | £4,680 |
Keating Estates Ltd
23 Clapham Common South Side, London, Greater London
SW4 7AB
020 7720 2113
No Branch Video found...
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Sandra
Chloe
By : 'Julie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW4
Keatings have been managing my property brilliantly 5 years. I mainly deal with Sandra and Chloe and they are both highly knowledgeable, professional and always really kind and... Read Full Review
Great value for money
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Liam
By : 'Dora'
Services : Other( )
Would you recommend ? : Yes
Postcode : Sw4
Very grateful to Liam for showing me lots of lovely properties around Clapham /... Read Full Review
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Christiaan
By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : SW4
My wife and I were both so grateful and relieved to finally find an agent in SW4 who was reliable, knowledgeable, professional and effective. Christiaan was all of these things and more, and he managed to re-instil our belief of what and how a good estate agent should be. After a number of buyers... Read Full Review
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Chris
By : 'Lilly'
Services : Sales( As a Buyer )
Sold price : £385000
Would you recommend ? : Yes
Postcode : SW2
Chris was very friendly and accommodating - even helping me to go and see the property again (the same day) having just returned from the first... Read Full Review
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Kayleigh
By : 'Jon'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE2
Kayleigh was fantastic. I’m incredibly glad we got paired with her to find our new home. It was the first place we saw and she helped us through every step of the journey to getting it and making it home. She was supportive and on it throughout. Can’t champion her enough - thank ... Read Full Review
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Christiaan
Lewis
By : 'Henry'
Services : Sales( As a Vendor )
Sold price : £521500
Would you recommend ? : Yes
Postcode : SE2
Lewis and Christiaan were a huge help in managing a sale that ran into quite a few complications. They were responsive and provided good advice at every stage, eventually resulting in a completion for a price I was very happy with. I'm grateful for their professionalism... Read Full Review
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Jade
By : 'Georgia'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW4
Jade was amazing. She managed the post offer period for me in an efficient and kind way in what was not an easy process. She went out of her way to help and move things along. I would not hesitate to recommend Keating Estates and in particular Jade. Thank you all so... Read Full Review
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Christiaan
By : 'HUDSON'
Services : Sales( As a Buyer )
Sold price : £525000
Would you recommend ? : Yes
Postcode : sw4
Christiaan was the best Sales Negotiator and Valuer that we met in the 4 months that we searched in SW4.The properties we viewed were always very close to our requirements ... and always a great location. He was very honest and straightforward to deal with and went the extra mile, ie cladding... Read Full Review
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Christiaan
By : 'Olivia'
Services : Sales( As a Buyer )
Sold price : £442000
Would you recommend ? : Yes
Postcode : SW9
Great experience, Christiaan helped me to find a property that I liked and was extremely helpful throughout the process. It was great to have someone that was properly engaged in helping me, honest, and had a positive attitude. Much better than all other estate agents that I had been speaking to... Read Full Review
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Christiaan
By : 'Mike'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW2
Christiaan and i worked together for over 2 years to find a property. I think i worked with every agent in south london tbh! Christiaan was the best of the bunch. - helped me understand the process sine i’m not from london - understood fully what i was looking for despite my... Read Full Review
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By : 'Jeremy'
Services : Sales( As a Vendor )
Sold price : £449999
Would you recommend ? : Yes
Postcode : SW4
Definitely a more personal level of service and very responsive to our... Read Full Review
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Christiaan
By : 'John'
Services : Sales( As a Vendor )
Sold price : £1355000
Would you recommend ? : Yes
Postcode : SW2
Christiaan Olivier's help in the sale of our house has been exemplary. The whole process could not have been better. We are very grateful to him and the whole team at Keating Estates. We could not recommend them more... Read Full Review
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Christiaan
By : 'Kate'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE2
Christiaan was a trust worthy source during our process of purchasing. No ask was ever too much and provided such consistent communication between himself, seller and buyer. Thank you so much... Read Full Review
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By : 'Gerty'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : sw2
Untrustworthy agency that acts for both the buyer and seller. They tried to push me to accept an offer far below the asking price in favour of their other client's interests. When I raised my concerns they were extremely rude and called me unreasonable although I had been informed what was... Read Full Review
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By : 'Kane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
Very good agent, highly experienced, well in tune with the Brixton Market - knows his property valves extremely... Read Full Review
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Christiaan
By : 'Ellen'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : BN7
Christiaan is extremely helpful. He responds promptly, takes time to talk things over and is always cheerful and well informed... Read Full Review
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Christopher
By : 'Louisa'
Services : Sales( As a Buyer )
Sold price : £550000
Would you recommend ? : Yes
Postcode : Se2
We can’t say any bad words about Chris. You are - Professional. Committed. Polite. Excellent communicator. Trustworthy. Helpful. Thank you... Read Full Review
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Christiaan
By : 'Sam'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW2
We had a fantastic experience with Christian as our estate agent. His friendly demeanour and extensive knowledge made the property viewing process smooth and enjoyable. Chris demonstrated a keen understanding of our requirements, providing valuable insights that guided us throughout our search.... Read Full Review
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By : 'Rachel'
Services : Sales( As a Vendor )
Sold price : £282000
Would you recommend ? : Yes
Postcode : SW2
Both Chris and Lewis made selling our flat the best experience it could be, given the current market. They were honest about a realistic price, and communicated regularly and promptly which really made a huge difference in a stressful experience. Chris even phoned us on a Sunday evening to say... Read Full Review
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Sandra
Sonny
By : 'Emma'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW4
I have been letting my property through Keating Estates for about 10 years and I can not fault them. The letting and management team are really efficient and responsive. They always come back with information quickly and are really helpful dealing with the council and getting repairs sorted. ... Read Full Review
