100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Dec 08,2023
Dec 08,2023
2
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Landlords, steer clear! This is not the reputable agency they present themselves as, but rather seemingly a single man with dubious morals and business practices.
As you'll notice from other reviews, John is the only employee mentioned and he seems to be the entirety of Arrow Estates. After many attempts at calling their office number, I'm almost certain they have no office staff, as all calls will be automatically diverted to John's mobile, no matter the day or time.
After I paid a holding deposit for a room, he decided to cancel the offer out of the blue with no warning or reason given. I had provided no information about myself and background checks had not begun, so this was not due to any failed Right to Rent check on my part.
I tried to call him multiple times to get some clarification on what had gone wrong and whether the situation could be resolved somehow - I assumed the deposit had secured the room as long as my checks passed, and had begun making plans to move in.
Rather than answering and confirming whether the room was no longer available, or why the application had been cancelled for no apparent reason, John decided to screen my calls and avoid me. I got a strong impression that he knew he had behaved in a dubious, underhanded way and was hoping that I would just give up and go away.
Finally, I emailed Arrow Estates and got an aggressive reply from John (still offering no explanation for cancelling the application) threatening to report me for harrassment if I kept calling. Note that at this point I had not spoken a word to him since things turned sour, I had simply tried multiple times to call him and been sent straight to voicemail!
Really dodgy behaviour overall, and I would advise everyone to steer well clear of this tinpot one-man 'agency'.
As you'll notice from other reviews, John is the only employee mentioned and he seems to be the entirety of Arrow Estates. After many attempts at calling their office number, I'm almost certain they have no office staff, as all calls will be automatically diverted to John's mobile, no matter the day or time.
After I paid a holding deposit for a room, he decided to cancel the offer out of the blue with no warning or reason given. I had provided no information about myself and background checks had not begun, so this was not due to any failed Right to Rent check on my part.
I tried to call him multiple times to get some clarification on what had gone wrong and whether the situation could be resolved somehow - I assumed the deposit had secured the room as long as my checks passed, and had begun making plans to move in.
Rather than answering and confirming whether the room was no longer available, or why the application had been cancelled for no apparent reason, John decided to screen my calls and avoid me. I got a strong impression that he knew he had behaved in a dubious, underhanded way and was hoping that I would just give up and go away.
Finally, I emailed Arrow Estates and got an aggressive reply from John (still offering no explanation for cancelling the application) threatening to report me for harrassment if I kept calling. Note that at this point I had not spoken a word to him since things turned sour, I had simply tried multiple times to call him and been sent straight to voicemail!
Really dodgy behaviour overall, and I would advise everyone to steer well clear of this tinpot one-man 'agency'.
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Latest Reviews
21st Dec 2024
reviewed by 'David Harris'
8th Dec 2023
reviewed by 'Prospective Tenant'
8th Dec 2023
reviewed by 'Helen'
4th Nov 2022
reviewed by 'Niyant'
17th May 2021
reviewed by 'Susan'
Opening Hours
Address
Arrow Estates
Restdale House 32-33 Foregate Street
Worcester
Worcestershire
WR1 1EE
01905 769306
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £188,500 | £188,500 |
| Lettings | 100% | 75% | £395 | £1,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 8 | 4 | 2 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- WR1
- WR6
- WR8
- WORCESTERSHIRE
- WR2
- WR7
- WR9
- WR3
- WR11
- WR4
- WR12
- WR5
- WR13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 21,2024
Dec 21,2024
0
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I was very happy with the service provided by Arrow Estates, smooth check in and checkout of the property, helpful during my tenancy and a fair rent charged. Would recommend....
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Apr 08,2024
Apr 08,2024
0
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I found Arrow Estates particularly John understanding and helpful during my tenancy. They responded to my queries promptly, the rent wasn't set too high, they responded to emergencies quickly and carried out repairs to the property on time. Would highly recommend....
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Dec 08,2023
Dec 08,2023
2
people found
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Landlords, steer clear! This is not the reputable agency they present themselves as, but rather seemingly a single man with dubious morals and business practices.
As you'll notice from other reviews, John is the only employee mentioned and he seems to be the entirety of ...
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Dec 08,2023
Dec 08,2023
0
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I was pleased with the service Arrow Estates provided during my tenancy. They were understanding when my rent was paid late on one occasion, were helpful in renewing my tenancy and resolved repairs with the property and any other issues quickly. Would use them again ...
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Nov 04,2022
Nov 04,2022
1
people found
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One of the worst ever agency,
We had exchanged numerous documents and were in verge of finalising when they cancelled out my application for no valid reason, and put me in a mess. Don’t contact them if you want to seriously rent a property....
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May 17,2021
May 17,2021
0
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Rented a room from Arrow Estates as a working professional and was happy with their service. The property was well looked after and the staff were professional. Received back most of my deposit albeit for a few minor issues which were my responsibility. Would use ...
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Dec 04,2020
Dec 04,2020
0
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I rented from Arrow Estates and was happy with their service and support. Mainly dealt with John who was helpful and sorted out any issues. Would recommend....
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Dec 04,2020
Dec 04,2020
0
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Great letting agent. No problems with service. John was understanding and friendly and dealt with all issues during my tenancy. Would recommend them....
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Dec 01,2020
Dec 01,2020
0
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I rented a two bed flat from Arrow Estates in 2020 and was very pleased with their friendly and professional service. The property was well maintained, they were on time with repairs and always responded to my emails. Would recommend....
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Dec 01, 2020
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Thank you for your kind comments Mark ...
Aug 19,2020
Aug 19,2020
1
people found
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One of the worst experiences renting a house.
First mistake: renting without seeing the house. Me and my mate paid a deposit of about £80 to keep the house. Even the agent was showing it to other people even after that deposit was paid.
The house ...
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Jun 19,2020
Jun 19,2020
0
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John was very professional and would highly recommend his service. I now refer clients to Arrow Estates on a regular basis...
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May 13,2020
May 13,2020
0
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Worst experience ive had. This is probably the most disgusting person you can rent a room with. Problems at every corner, John leaves EVERTHING to the last possible second and tries to find every possible reason not to help you out.
DO NOT RECOMMEND
Pay ...
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May 16, 2020
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We are disappointed by your negative and ill founded review and do not agree with your remarks. All issues during your tenancy were dealt with in a timely manner and we even attended call outs during Sunday hours. We also strongly object to your remarks that some of our reviews are fake and we have many satisfied customers and tenants. We made every effort to make your stay in the property more comfortable and feel that the real reason for your review is due to your constant failure to adhere to ...
Apr 19,2018
Apr 19,2018
0
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Well established, experienced agent, with extensive knowledge of the Worcester area covering professional & Student tenants. Good quality properties, well maintained in prime locations. John also has an in-depth knowledge of the letting industry & the legal minefield to support both the tenants & Landlords....
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Comment on agent fees
Very competitive
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Apr 17,2018
Apr 17,2018
0
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Great letting service, helpful, professional and competitive fees. Always responded to calls and emails and dealt with with repairs and maintenance quickly. Would recommend....
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Comment on agent fees
Competitive fees
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Apr 09,2018
Apr 09,2018
0
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I have used Arrow Estates for both letting and sales. Small one man band which as far as I am concerned is a benefit. If he does not perform ,he does not get paid , also below VAT limit which saves 20%....
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Comment on agent fees
see above
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Jul 07,2017
Jul 07,2017
4
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Customer service is shocking, they will leave everything possible to the last minute and avoid any contact. Hardly ever answer the office phone line advertised and won't respond to a message. Overall experience was exasperating....
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May 13, 2020
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Completely agree, atrocious service, DO NOT RECOMMEND!!!! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:15 AM 09/10/2019 by heather heather
