100% lettings valuation accuracy
67% lettings fee satisfaction
Dec 05,2023
Dec 05,2023
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Poor service from the start of our tenancy. Issues that were raised prior to us moving in had not been addressed and we had to chase on several occasions for the problems to be rectified. We had issues with damp and mould in the kitchen and bathroom and nothing was done to rectify the problem, and we were told on one occasion that it was for us to deal with. We have a 4 year old and newborn and considering the health implications of mould spores this was totally unacceptable! When vacating the property we requested the original paint to make good the walls, only to be given the incorrect paint and then told that the redecoration costs would be taken from our deposit. General wear and tear is part of any tenancy but for some reason they do not seem to take this into consideration. Overall a very poor service and would not recommend this company as a tenant.
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Latest Reviews
5th Dec 2023
reviewed by 'Jaimie'
11th Feb 2019
reviewed by 'Vincent'
6th Jun 2018
reviewed by 'Bob'
Opening Hours
Address
Lentin Smith
Regent House, 13-15 Albert Street
Harrogate
North Yorkshire
HG1 1JX
0800 047 5550
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £925 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 05,2023
Dec 05,2023
0
people found
this helpful
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Poor service from the start of our tenancy. Issues that were raised prior to us moving in had not been addressed and we had to chase on several occasions for the problems to be rectified. We had issues with damp and mould in the kitchen ...
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Feb 11,2019
Feb 11,2019
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I have property all over the UK,and wish Lentin Smith could manage them all.They simply are the best management company i work with.Always find a solution....
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Comment on agent fees
Correct
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Jun 06,2018
Jun 06,2018
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A big âThank Youâ to all the staff for the efficient and friendly service you have provided.
The advice you offered was excellent and invaluable.
I would not hesitate to recommend you....
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Comment on agent fees
The fees were very fair and competitive.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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