100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Dec 01,2023
Dec 01,2023
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Chestertons' treatment of leaseholders is highly objectionable.
Our interaction with Mit Kotak at Chestertons left us disheartened. Upon requesting a lease extension valuation, we were quoted an exorbitant fee of £1,450 + VAT (£1,740), significantly higher than the typical London rate of £400 + VAT. Despite our concerns, Mit Kotak justified the cost by emphasizing the complexity of the process.
Attempts to clarify the charges were met with confusion and a lack of transparency. Mit Kotak's condescending attitude during a phone call further exacerbated the situation. Frustrated, we sought assistance from Eric Shapiro, Director of Commercial Professional Services at Chestertons, but received an unprofessional response.
Following this, Chestertons displayed further negligence. Despite numerous requests, documentation and a comprehensive breakdown of costs were not provided. The handling of the survey subcontracting, unauthorized disclosure of our information, and incomplete valuation details reflected a lack of professionalism.
To our dismay, Chestertons' communication and services did not align with the ethical standards set by RICS, a concern we plan to address with a formal complaint.
Our experience, from inflated fees to poor communication and unprofessional conduct, has severely eroded our trust in Chestertons. We share this review to warn
Our interaction with Mit Kotak at Chestertons left us disheartened. Upon requesting a lease extension valuation, we were quoted an exorbitant fee of £1,450 + VAT (£1,740), significantly higher than the typical London rate of £400 + VAT. Despite our concerns, Mit Kotak justified the cost by emphasizing the complexity of the process.
Attempts to clarify the charges were met with confusion and a lack of transparency. Mit Kotak's condescending attitude during a phone call further exacerbated the situation. Frustrated, we sought assistance from Eric Shapiro, Director of Commercial Professional Services at Chestertons, but received an unprofessional response.
Following this, Chestertons displayed further negligence. Despite numerous requests, documentation and a comprehensive breakdown of costs were not provided. The handling of the survey subcontracting, unauthorized disclosure of our information, and incomplete valuation details reflected a lack of professionalism.
To our dismay, Chestertons' communication and services did not align with the ethical standards set by RICS, a concern we plan to address with a formal complaint.
Our experience, from inflated fees to poor communication and unprofessional conduct, has severely eroded our trust in Chestertons. We share this review to warn
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Latest Reviews
20th Jan 2020
reviewed by 'Faris'
23rd Oct 2019
reviewed by 'Leila'
23rd Sep 2019
reviewed by 'Tord'
Opening Hours
Address
Chestertons
40 Connaught Street
Hyde park,London
Greater London
W2 2AB
020 7298 5900, 020 7298 5950
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £650,000 | £3,750,000 |
| Lettings | 100% | 67% | £1,343 | £3,815 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 2 | 4 | 3 | 0 | 2 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 01,2023
Dec 01,2023
0
people found
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Chestertons' treatment of leaseholders is highly objectionable.
Our interaction with Mit Kotak at Chestertons left us disheartened. Upon requesting a lease extension valuation, we were quoted an exorbitant fee of £1,450 + VAT (£1,740), significantly higher than the typical London rate of £400 + VAT. Despite our concerns, Mit Kotak ...
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Jan 20,2020
Jan 20,2020
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It was a pleasure to deal with Nishaad, very helpful, good experience, strongly recommend him, happy to rent from him again....
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Oct 23,2019
Oct 23,2019
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Nishaad did a great job in delivering a smooth process from beginning to end. Flexible, adaptable, and honest. Great work!...
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Sep 23,2019
Sep 23,2019
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Selling my London flat through Chestertons Hyde Park with the support of Dylan and Umed and the team was an altogether professional and efficient experience.
Dylan and Umed worked through complicated matters swiftly and diligently and ensured a smooth and timely process.
I would certainly ...
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Feb 26,2018
Feb 26,2018
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A pleasure dealing with Umed Sharifi. He is both professional and enthusiastic. His advice is extremely solid and trustworthy. Umed was on top of everything to ensure that everything flowed smoothly and in a quick and efficient manner. He made the entire process seem effortless. ...
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N/A
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Apr 25,2017
Apr 25,2017
3
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Avoid Chestertons like the plague. Very unprofessional and unreliable. I had issues in the property throughout my tenancy and Chestertons did nothing to resolve the issue. They lost my keys at one time, took a year to repair the electrics and refused to resolve the ...
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Comment on agent fees
Bad, charges were high and they did nothing to ease us into our tenancy.
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Feb 10,2017
Feb 10,2017
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Fantastic Honest Service. I am a landlord in London with a few years in the profession under my belt and have dealt with many an agent in the property sector. Chestertons assisted me with the letting of property nearby to their offices. Tabrez Farooq was ...
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Dec 23,2016
Dec 23,2016
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Umed Sharifi was a great agent, scrupulously professional throughout the process, who helped me bring the transaction to a quick and efficient close, despite acting at all times in the interests of his client, the seller. Friendly and good guy. Recommended!...
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Comment on agent fees
N/a as was the buyer.
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Dec 02,2016
Dec 02,2016
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Umed Sharifi has always been so accommodating and patient and quick to respond and pleasure to deal with. Thank you :)...
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Dec 01,2016
Dec 01,2016
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Very responsive helpful and efficient. Was able to find potential buyers very quickly. Was able to help out with issues to speed up the exchange of contract....
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Comment on agent fees
The normal commercial rate was charged. No preferential treatment.
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Nov 26,2016
Nov 26,2016
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As as building contractor in the area, I can think of none other then the rental department at Chesterton to quickly take off the property after being newly refurbished. I have worked well with Tabrez and the team for over 8 years and can't recommend them ...
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Nov 24,2016
Nov 24,2016
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I found the staff at the Hyde Park office efficient, reliable and pleasant. Dylan and Carlos are quick to act as needed. They know the market and are keen to follow a sale through to a satisfactory conclusion....
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Comment on agent fees
Reasonable
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Oct 15,2016
Oct 15,2016
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I recently bought my flat from Chestertons and it was a very positive experience . as I was constantly travelling the sale was handled sensibly and in best interest of all parties concenrned by Umeed . He dealt with my instructions efficiently and was always on hand ...
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Comment on agent fees
No ideas as I was a buyer
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Apr 20,2016
Apr 20,2016
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I recently sold my flat through the Hyde Park office. Umed Sharifi was friendly, efficient and very professional, and helped me very much. He could not have done more to assist me. I found everyone in the office very helful too. I very much appreciate ...
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Comment on agent fees
Expected
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Jun 05,2014
Jun 05,2014
3
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Had the worst costumer service from there 2 individuals
Dont recommend this agency to anyone
Im still waiting for my deposit to be released...
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What agent could do to change your mind?
We had a fire in the flat! the alarm system never worked Realy poor costumer serviceAttached Filesnbsp;
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Apr 22,2013
Apr 22,2013
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From a tenants perspective, Chesterton Humberts have been thoroughly useless.
Prior to moving in, furniture that was requested for the property arrived 5 months in to the tenancy, and even then only half the agreed furniture.
The checkout agent failed to arrive to carry out the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
