Leaders
Cambridge, CB2
1.7/5, 57 reviews
19% recommended
38% lettings valuation accuracy
38% lettings fee satisfaction

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“Believe the 1-star reviews. I would give 0 if I could...”

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Nov 30,2023
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By: 'Catherine T'
Nov 30,2023
3 people found
this helpful
Believe the 1-star reviews. I would give 0 if I could. From my initial onboarding as a tenant, to the very end, it was like pulling teeth. It's the worst of the worst in terms of professionalism. Expect curt one-liners to BIG issues, passive-aggressiveness, them giving up when the issue is too hard to resolve. Expect disrespect and patronisation. Expect maintenance issues that are for landlords to resolve, to be passed on to tenants. Expect to be milked. (One core issue for me was a bathroom whose floor completely collapsed. There was literally a hole in my bathroom! The lettings agent was making it look like that was my fault. He wanted me to shoulder part of the cost for remodelling. Luckily, a contractor came in to diagnose that there was a leak in the bath tub pipe as early as the 1980s, when the property was made. Imagine trying to pass that off as my fault. LOL)

Also, the turnover rate between lettings agents is HIGH. I think I may have experienced 6-7 different agents in the course of 2 years. Departing agents don't "onboard" the coming ones, and they don't have a database compiling property issues, so pending household issues from one agent era do not get passed on to the next. It's up to you to keep emailing, and updating, and rehashing the history. And the new agents get passive-aggressive and say that "it's the first I've heard of this!" whenever you follow up. The onus of maintaining the property is always passed on you, and if you want to get something done fast, it is going to take A LOT. A lot of prompting and prodding. It takes a crisis --e.g., machines breaking down, boilers not providing hot water -- for Leaders to act.

I notice that Leaders has a high rating FROM LANDLORDS. But 1-stars from TENANTS. That tells you A LOT about their character. They care about the rich property owners -- but if you're a lowly little tenant? Forget it.

So be careful with these guys! Think twice.

PS. I only stuck around because the property location was nice.
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Latest Reviews

View all Reviews 57
31st Dec 2023
reviewed by 'Mistreated Migrant'
“The most unprofessional and disappointing agent I've ever dealt with. When I moved in I saw how dirty and unkempt ......”
30th Nov 2023
reviewed by 'Catherine T'
“Believe the 1-star reviews. I would give 0 if I could. From my initial onboarding as a tenant, to the very ......”
20th Sep 2023
reviewed by 'Kamila'
“Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them ......”
20th Sep 2023
reviewed by 'Kamila'
“Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them ......”
10th Apr 2023
reviewed by 'Prospective tenant'
“Took a holding deposit for a property that was totally unprepared. They booked a viewing without having keys to the ......”
28th Feb 2023
reviewed by 'Valerie'
“Today I received the result of my first tenant inspection which I am very pleased about. I was able to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Leaders
140 Hills Road
Cambridge
Cambridgeshire
CB2 8PB
01223 500387

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 38% 38% £400 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 3 5 32 0 0 0 0 1 11
Areas covered
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“The most unprofessional and disappointing age......”

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Dec 31,2023
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By: 'Mistreated Migrant'
Dec 31,2023
2 people found
this helpful
The most unprofessional and disappointing agent I've ever dealt with. When I moved in I saw how dirty and unkempt the room was. The walls were extremely mouldy, and the bed mattress hasn't been cleaned or replaced at all for a long time so it ...
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“Believe the 1-star reviews. I would give 0 if I could...”

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Nov 30,2023
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By: 'Catherine T'
Nov 30,2023
3 people found
this helpful
Believe the 1-star reviews. I would give 0 if I could. From my initial onboarding as a tenant, to the very end, it was like pulling teeth. It's the worst of the worst in terms of professionalism. Expect curt one-liners to BIG issues, passive-aggressiveness, them giving ...
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“Utterly incompetent, useless and uninterested......”

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Sep 20,2023
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Leah
By: 'Kamila'
Sep 20,2023
1 people found
this helpful
Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them about the property I wanted to rent, and each time I was brushed aside. I reached out to them about this property over a month ...
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“Utterly incompetent, useless and uninterested......”

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Sep 20,2023
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Leah
By: 'Kamila'
Sep 20,2023
1 people found
this helpful
Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them about the property I wanted to rent, and each time I was brushed aside. I reached out to them about this property over a month ...
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“Untrustworthy, possibly fraudulent...”

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Apr 10,2023
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Leah
By: 'Prospective tenant'
Apr 10,2023
1 people found
this helpful
Took a holding deposit for a property that was totally unprepared. They booked a viewing without having keys to the property so couldn't view. Tried to force me to pay insurance and first month's rent despite contract not being signed. After we cancelled, few days ...
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“Today I received the result of my first tenan......”

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Feb 28,2023
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Andre
By: 'Valerie'
Feb 28,2023
0 people found
this helpful
Today I received the result of my first tenant inspection which I am very pleased about. I was able to see my house well looked after. I would like to thank Andre Payne who is looking after my property. His work is professional, always very ...
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“15 years of renting and owning property in th......”

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Feb 17,2023
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By: 'Caio'
Feb 17,2023
3 people found
this helpful
15 years of renting and owning property in the UK and I have never come across a company as bad as Leaders. Please note that my issues were not with a single individual or a branch, it has been with the company as a whole in ...
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“Deposit scheme is terrible. Property manager ......”

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Jan 20,2023
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By: 'Geraint'
Jan 20,2023
1 people found
this helpful
Deposit scheme is terrible. Property manager is completely unhelpful and bordering on dishonest. Changed gas and electricity meters when I was in the US, ended up with a 300 pound bill just for one months gas even though I wasn't in the country! Claims to not ...
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“Thank you team leaders Cambridge for my new h......”

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Jan 03,2023
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Katie
By: 'Jojo'
Jan 03,2023
0 people found
this helpful
Thank you team leaders Cambridge for my new home. The team is very efficient,very friendly and instant problem solvers. Thank you kaite for your help and hassle free support....
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“If I could, I would give this company NEGATIV......”

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Sep 15,2022
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By: 'Kamya Reg Renal Footscray'
Sep 15,2022
3 people found
this helpful
If I could, I would give this company NEGATIVE STARS. DO NOT RENT WITH THIS COMPANY. This has been by far the worst rental experience Ive ever had, and I've been renting now for over 17 years. First of all, we are internationals. Before moving in, ...
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By: Kamya
Oct 24, 2022
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Follow up: This has been by far the worst rental experience Ive ever had, and I\'ve been renting now for over 17 years. First of all, we are internationals. Before moving in, we asked how to get electricity and gas sorted. They advised us that these would be available for 2 weeks when we moved in, and that would give us time to sort out more formal contract. We moved in - of course, no electricity whatsoever. Moreover, the house was FILLED with garbage when we arrived. Mould in the washin ...

“Very poor service provider.... The customer c......”

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Sep 07,2022
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By: 'Rampton Road, Cottenham'
Sep 07,2022
1 people found
this helpful
Very poor service provider.... The customer care representative doesn't even have an idea of what apartment they have listed as she kept arguing that the apartment I enquire for does not exist and was never listed for rent..... I called back about 1 minute after and ...
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“Best service ever, informative, and instant r......”

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Aug 08,2022
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Leah
By: 'Deiaeddin'
Aug 08,2022
0 people found
this helpful
Best service ever, informative, and instant reply. Very polite and kind. I highly recommend leaders to anyone moving to this wonderful place....
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“Incompetency and deceit AVOID...”

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Jul 18,2022
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By: 'Laura'
Jul 18,2022
1 people found
this helpful
Leaders manged my property for over a decade. It use to be good but then I realised every time a called them I had a new property manager who new nothing about me, my property or the tenant. Then the incompetency and deceit started. I ...
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“Beware of leaders Cambridge...”

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Jun 25,2022
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By: 'Jyoti sharma'
Jun 25,2022
1 people found
this helpful
In 2021 we rented a house from leaders in Cambridge. Almost all the agents were very rude, not at all helpful and have an attitude of ‘ya whatever’. I agree that Cambridge rental market is a sellers market and renters don have much say or option. ...
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“Poor handling of check out and cleaning deposit claim...”

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May 24,2022
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By: 'Catarina Nascimento'
May 24,2022
0 people found
this helpful
Just wanted to share my experience renting with Leaders Cambridge for about an year. I don't have any complaints during our stay at the property. The check-in experience was not perfect, but I wouldn't go out of my way to talk about it. It was ...
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“blackmail...”

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May 18,2022
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Katie
By: 'Peter'
May 18,2022
1 people found
this helpful
They forced me to rent a house with the no deposit option, and during the process they forced me to provide all of my credit card details including security code which they store in their own system. My card has been stolen, not physically but ...
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“Never let with Leaders...”

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Apr 11,2022
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Katie
By: 'Hermione Blakiston'
Apr 11,2022
4 people found
this helpful
PLEASE never let with Leaders (see photos). 1.) Our property was not cleaned when we moved Sep 2021. There was: - A DEAD RAT amongst piles of trash and old tenants items - A 3 month old full carton on milk inside flooded and rotten fridge. - Pots ...
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“Terrible service. Slow replies and time waste......”

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Dec 02,2021
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By: 'Vicki'
Dec 02,2021
2 people found
this helpful
Terrible service. Slow replies and time wasters. Why take on a property and then have no keys to view the place. Say that pets considered, take my personal details and then Reject the application because you own a pet?...
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“It was a difficult process getting into our h......”

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Nov 12,2021
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Katie
By: 'Emilie'
Nov 12,2021
0 people found
this helpful
It was a difficult process getting into our home but Katie was very helpful throughout and brought us through all the paperwork. She was very friendly and kept us progressing all the time....
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“Scheduled a viewing and apparently was not booked...”

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Sep 26,2021
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By: 'Deborah'
Sep 26,2021
3 people found
this helpful
I got a call last Wednesday to schedule a viewing for à flat in cambridge. The agent did request for us to com in on Friday but due to work obligations we could not made it therefore the agent agreed to do the viewing on Saturday. ...
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“Awful! They are borderline criminal and out t......”

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Jun 12,2021
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By: 'Francine'
Jun 12,2021
7 people found
this helpful
Awful! They are borderline criminal and out to exploit people. We tried to view a property and they were basically unreachable by telephone or email. They promised us a video viewing of a property but never sent it, then coerced us into paying a holding ...
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“Leaders have successfully found tenants, most......”

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Feb 21,2021
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Katie
By: 'Avis'
Feb 21,2021
0 people found
this helpful
Leaders have successfully found tenants, most recently Katie and Matt have secured a new tenancy. Katie has kept me informed and updated during the whole process and gone out of her way to manage the negotiation with photographs and suggestions....
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“We have always found Katie to be cheery and h......”

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Feb 20,2021
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Katie
By: 'Jennifer'
Feb 20,2021
0 people found
this helpful
We have always found Katie to be cheery and helpful. She always keeps us up to date with what is happening....
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“It was my first time using a letting agency a......”

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Feb 19,2021
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Leah
By: 'Samantha'
Feb 19,2021
1 people found
this helpful
It was my first time using a letting agency and I got a little overwhelmed but the service I received was amazing and helped make the process run a lot smoother, in particular Leah, she was extremely patient with me and went above and beyond ...
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“Never again with Leaders...”

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Feb 17,2021
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By: 'Tsvetelina'
Feb 17,2021
3 people found
this helpful
It took Leaders over 6months to fix the floor in the house. Wrote 20+ emails to report the issues every time insisting that this need to be fixed ASAP. The same with the whole in the bathroom. Very disappointed by Hannah and the manager, forgot her ...
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“Jade has been managing my properties for seve......”

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Feb 16,2021
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Jade
By: 'Caroline'
Feb 16,2021
0 people found
this helpful
Jade has been managing my properties for several months. There were many problems over this time that required attention and Jade has always been efficient and communicated well during this time. I know if I require any thing Jade will always respond and seek out ...
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“Shockingly bad service, unsafe property...”

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Feb 15,2021
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By: 'Disappointed G'
Feb 15,2021
2 people found
this helpful
Terrible service from Lukasz the alleged 'property manager' - unresponsive, and dismissive. We have had no hot water or heating for 3 days and this will not be fixed for a further 3. He only responded to my phone calls and emails about this after I called ...
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“Leaders in procrastination...”

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Dec 18,2020
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By: 'José Fernando'
Dec 18,2020
1 people found
this helpful
If you have had Leaders as a letting agent, it may sound familiar to you sentences such as "this is a new property for management", "I wasn't aware of the issue"...either this is what they do to gain time or there is a huge ...
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“I am very grateful for the Leaders Cambridge ......”

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Oct 07,2020
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Dominic
By: 'Irina'
Oct 07,2020
0 people found
this helpful
I am very grateful for the Leaders Cambridge for their friendly and professional reviewing of my property: very fast and responsive to my need! It was a pleasure to deal with Dominic, thank you so much!...
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“would give less if i could. such a shame for ......”

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Aug 10,2020
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By: 'amy'
Aug 10,2020
2 people found
this helpful
would give less if i could. such a shame for such a nice property to be managed so poorly. property was no where near sorted when i moved in and they have been so incredibly slow at getting things sorted since....
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By: amy rosier
Aug 21, 2020
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Leaders have since resolved the outstanding maintenance issues, a month after the start of the tenancy. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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