0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 23,2023
Nov 23,2023
0
people found
this helpful
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I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. This review is not specifically for the Guildford branch - I just had to pick a branch and this one is my closest.
When I moved in there were multiple issues with my flat. The hot taps and shower produced no hot water; my bathroom fan didn’t work; the plug sockets didn’t work properly as they had been incorrectly wired with flex cable and some had burned out (fire hazard); my window stays and sills are rotten so the windows do not shut properly, leading to bad draughts. More recently, the lights in my room stopped working for over a week, and the shower drain is now blocked making showering in my flat impossible.
My flat is one of many rooms in a former hotel. It is not only my room that needs attention: the whole building is in a state of disrepair. Half the appliances do not work in the shared kitchen; most of the lights in the corridors do not work; the block fire alarm system has showed ‘multiple faults’ since I arrived and the maintenance alarm frequently sounds. There is block wifi that I am entitled to use - however, Romans could not tell me the password to this and I have had to find my own means to access the internet.
Frankly, I should never have been allowed to move into a flat in this state. The nature of the problems means they could not easily be spotted when doing a viewing of the flat; only since moving in have they become apparent. As far as I’m concerned, Romans did not do their due diligence in preparing the flat for someone to live there - no one should have to live without hot water for a month, and no one should be living somewhere with potentially dangerous faulty electrics and faulty fire alarms.
Since reporting most of these problems within three days of moving in, the response from Romans has been sloppy at best. Only today, over a month into my tenancy, did an electrician come round to fix the electrical problems. I still have no hot water, the drains are blocked, fire alarms are faulty etc etc. And Romans only sent that contractor after numerous phone calls and emails from me, constantly chasing them up. It’s caused me a lot stress, and is not what I wanted as my first impression of Brighton.
When I moved in there were multiple issues with my flat. The hot taps and shower produced no hot water; my bathroom fan didn’t work; the plug sockets didn’t work properly as they had been incorrectly wired with flex cable and some had burned out (fire hazard); my window stays and sills are rotten so the windows do not shut properly, leading to bad draughts. More recently, the lights in my room stopped working for over a week, and the shower drain is now blocked making showering in my flat impossible.
My flat is one of many rooms in a former hotel. It is not only my room that needs attention: the whole building is in a state of disrepair. Half the appliances do not work in the shared kitchen; most of the lights in the corridors do not work; the block fire alarm system has showed ‘multiple faults’ since I arrived and the maintenance alarm frequently sounds. There is block wifi that I am entitled to use - however, Romans could not tell me the password to this and I have had to find my own means to access the internet.
Frankly, I should never have been allowed to move into a flat in this state. The nature of the problems means they could not easily be spotted when doing a viewing of the flat; only since moving in have they become apparent. As far as I’m concerned, Romans did not do their due diligence in preparing the flat for someone to live there - no one should have to live without hot water for a month, and no one should be living somewhere with potentially dangerous faulty electrics and faulty fire alarms.
Since reporting most of these problems within three days of moving in, the response from Romans has been sloppy at best. Only today, over a month into my tenancy, did an electrician come round to fix the electrical problems. I still have no hot water, the drains are blocked, fire alarms are faulty etc etc. And Romans only sent that contractor after numerous phone calls and emails from me, constantly chasing them up. It’s caused me a lot stress, and is not what I wanted as my first impression of Brighton.
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Opening Hours
Address
Romans
229 High Street
Guildford
Surrey
GU1 3BJ
01483 483 268
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £287,000 | £287,000 |
| Lettings | 0% | 0% | £875 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 2 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 23,2023
Nov 23,2023
0
people found
this helpful
this helpful
I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. This review is not specifically for the Guildford branch - I just had to pick a branch and this one ...
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Jun 27,2021
Jun 27,2021
0
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Great friendly staff, Very informative and people friendly. Made moving so much less stressful then usual. Would highly recommend. Thank you...
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Dec 31,2020
Dec 31,2020
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Exellent communication and customer service throughout the purchase.
Friendly, informative staff who obtained answers to questions quickly, assisting toward a trouble-free purchase....
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Aug 12,2016
Aug 12,2016
4
people found
this helpful
this helpful
I strongly believe they are unprofessional. I'd say to keep away, do not rely on them. At the very beginning, they broke my trust. We shortlisted a property advertised by them on 10th August, i called them the same evening but unfortunately they were closed. ...
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Mar 08,2016
Mar 08,2016
4
people found
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Really are the worst letting agency I have ever had to deal with.
Money grabbing * who try to get every penny of your deposit for slight problems that are natural wear and tear or landlord responsibility.
Each interaction with them over the year I was ...
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Comment on agent fees
Super bad.
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Mar 31, 2016
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(1)
Romans have been a pain since day one I started renting through them along with my partner. They have been very unhelpful with any queries we've had, especially when the front door of the property wasn't opening and closing properly and had to be fixed. We called them to address the issue and they said they will call back but they never did. Now that we're moving out they started holding viewings but no one bothers to tell us if a viewing gets cancelled! Then they asked us to pay a fee for a ref ...
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