88% sales valuation accuracy
72% sales fee satisfaction
Nov 20,2023
Nov 20,2023
1
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hi guys don't deal with these people they are just big thief's and are after to steal you reservation fee money, i went to view the property advertised by Bairstow estate agent, 12 Betterton road , the estate agent lady told me that this property is going on auction however the seller is happy to accept the offer before it goes on auction, my wife liked the property and it was advertised of 375k.
there is lady from this company i am sold called leanda she scammed me at first i gave her the offer of 380k and it was refused the next day and told the seller is looking close to 400k so i increased to 385k she said she will put the property on auction so i immediately offered her the 400k so i can get the property and not to loose it.
she came back to me later and told that the seller has accepted your offer. At this point, she could have told me that i would need you to pay the non refundable reservation fee off £17,100.
instead, she was doing this way she deceived me and said that there is another lady also interested in this property, so she will need to run the short auction for half a day. this is she telling me now after the seller has accepted my offer and after all the deal or commitment is done.
then she signed me up over the phone on i am sold auction website without giving me explanation what i am being signed up for once she finished signing me up this was all done in a rush and just before the day ends. After she finished signing me up the alarm bells ringing in my mind and i start feeling that there is something not right and i understood this trap after the phone call ended when i start thinking about this phone call but then it get too late to think when i already got her trapped
she knew that this was the only way to take the reservation fee. Otherwise, he would back off. when i came home worried and told this incident to my wife about all this trap she said if they had to run the auction why you increased your offer from 380k to 400k and what was the point taking offers and accepted over the phone that exactly what i thought also.
the next day after the auction time finished from 8am to 1pm got the congratulation email and phone call that i won the auction so i need to pay the reservation fee off £17100.00 again not mentioning any thing that it is non refundable in the email or over the phone so the customer don't back off and no agreement or paper work signed before taking reservation fee or registering auction website
when asked the other lady did not participate that was reason to run the auction was told that she cannot arrange the reservation fee for two weeks so she did not participate that upset me more and confirmed my suspicion or doubt about this fraud.
i got so worried, and my mind got blank and paid this £17100.00 reservation fee.
at the end i lost this reservation fee because the mortgage got refused but honestly speaking the only reason i made the mortgage application because i already got trapped by leande scammed me otherwise i would not go with this non refundable reservation fee trap because what is the point if your mortgage is refused you loose your life time saving no rationale person will do this or choose this option there are so many properties are available without this reservation fee trap what is the point then paying this 4.2% non refundable reservation fee which they have increased now to further 4.6% plus rubbish £300 information pack, complete rip off.
because of this, i suffered so much stress, and that affected my behaviour towards my family and my daily routine.
how these people they can play with our hard earned money when we save this money for life time very sad but in my opinion i don't know how long they have been in this business but when you do the business on the basis of cheating or dishonestly it does not go the long way.
at the end, a lot of a curse to you for doing this horrendous thing to me
there is lady from this company i am sold called leanda she scammed me at first i gave her the offer of 380k and it was refused the next day and told the seller is looking close to 400k so i increased to 385k she said she will put the property on auction so i immediately offered her the 400k so i can get the property and not to loose it.
she came back to me later and told that the seller has accepted your offer. At this point, she could have told me that i would need you to pay the non refundable reservation fee off £17,100.
instead, she was doing this way she deceived me and said that there is another lady also interested in this property, so she will need to run the short auction for half a day. this is she telling me now after the seller has accepted my offer and after all the deal or commitment is done.
then she signed me up over the phone on i am sold auction website without giving me explanation what i am being signed up for once she finished signing me up this was all done in a rush and just before the day ends. After she finished signing me up the alarm bells ringing in my mind and i start feeling that there is something not right and i understood this trap after the phone call ended when i start thinking about this phone call but then it get too late to think when i already got her trapped
she knew that this was the only way to take the reservation fee. Otherwise, he would back off. when i came home worried and told this incident to my wife about all this trap she said if they had to run the auction why you increased your offer from 380k to 400k and what was the point taking offers and accepted over the phone that exactly what i thought also.
the next day after the auction time finished from 8am to 1pm got the congratulation email and phone call that i won the auction so i need to pay the reservation fee off £17100.00 again not mentioning any thing that it is non refundable in the email or over the phone so the customer don't back off and no agreement or paper work signed before taking reservation fee or registering auction website
when asked the other lady did not participate that was reason to run the auction was told that she cannot arrange the reservation fee for two weeks so she did not participate that upset me more and confirmed my suspicion or doubt about this fraud.
i got so worried, and my mind got blank and paid this £17100.00 reservation fee.
at the end i lost this reservation fee because the mortgage got refused but honestly speaking the only reason i made the mortgage application because i already got trapped by leande scammed me otherwise i would not go with this non refundable reservation fee trap because what is the point if your mortgage is refused you loose your life time saving no rationale person will do this or choose this option there are so many properties are available without this reservation fee trap what is the point then paying this 4.2% non refundable reservation fee which they have increased now to further 4.6% plus rubbish £300 information pack, complete rip off.
because of this, i suffered so much stress, and that affected my behaviour towards my family and my daily routine.
how these people they can play with our hard earned money when we save this money for life time very sad but in my opinion i don't know how long they have been in this business but when you do the business on the basis of cheating or dishonestly it does not go the long way.
at the end, a lot of a curse to you for doing this horrendous thing to me
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22nd Jul 2024
reviewed by 'Annalise'
1st Jun 2024
reviewed by 'Joseph'
9th May 2024
reviewed by 'Joe M'
28th Feb 2024
reviewed by 'Julian'
20th Nov 2023
reviewed by 'Asad'
Opening Hours
Address
iam-sold Ltd
6th Floor, Arden House, Regent Centre
Newcastle upon Tyne
Tyne and Wear
NE3 3LU
0845 519 3126
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 72% | £40,000 | £2,147,483,647 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 0 | 0 | 48 | 4 | 26 | 15 | 25 | 18 |
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Sep 23,2024
Sep 23,2024
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We experienced significant challenges throughout our dealings with IAMSOLD. From the beginning to the eventual failed completion, there were issues with transparency regarding the vendors, their readiness to sell, and the condition of the property.
One of the few tasks for their substantial reservation fee ...
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Sep 23, 2024
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(1)
Hi, Georgina. Thanks for sharing your concerns here. I can see that we have addressed your concerns at Stage 2. You are free to escalate your complaint to Stage 3 for further review, if you remain dissatisfied. You will then be able to escalate your concerns further to The Property Ombudsman if you wish.
As previously stated in our complaint response, our identity verification procedures did not fail at any time. During the sale, Solicitors encountered an issue following an unexpected name ch ...
Jul 22,2024
Jul 22,2024
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Just wanted to say a big Thank you to Ruth Phillips she was extremely helpful and informative and kept me up to date every step of the way.
Many thanks Ruth
Annalise xx...
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Jun 01,2024
Jun 01,2024
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Buyers beware that the reservation fee is NON REFUNDABLE!! You will not get your money back irrespective of the situation! These people are just crooks in suits....
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Jun 03, 2024
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Hi, Joseph. Thanks for sharing your concerns here.
The non-refundable nature of the Reservation Fee is disclosed on our website, our Buyer's guide, the Bid Registration, our Terms and Conditions, and the Reservation Agreement. This fee is paid to reserve a property exclusively to the Buyer for purchase in the Reservation Period.
I hope this provides some clarity.
All our best,
Josh
Customer Services ...
May 09,2024
May 09,2024
1
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I had the worst experience using this company. The Modern Method of Auction is an under-regulated field where you have zero rights and you're on your own when you experience poor practices.
An hour after winning an auction, I was called up to pay my ...
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May 20, 2024
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Dear Joe,
Thank you for leaving feedback regarding your time with IAM-Sold here and on Trustpilot. I must apologise that our response to you here on AllAgents seems to have not posted back on May 10th when we initially replied.
I am sorry to see that you remain unhappy and frustrated after exhausting our complaint procedure, and with the outcome of the Property Ombudsman review back in 2021.
It is never our intention to cause any undue stress or upset to our customers during their time ...
Feb 28,2024
Feb 28,2024
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I deal with Vanessa at Iam sold. She's brilliant, personable and helpful. Keep up the great work....
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Feb 28, 2024
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Hi Julian,
Thank you for your 5 star review.
It is fantastic to hear Vanessa provides you with an excellent customer service..
I will be sure to pass your feedback on to Vanessa, she will be delighted with your feedback.
Regards,
Tom
Customer Service Team ...
Nov 20,2023
Nov 20,2023
1
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hi guys don't deal with these people they are just big thief's and are after to steal you reservation fee money, i went to view the property advertised by Bairstow estate agent, 12 Betterton road , the estate agent lady told me that this property is going ...
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Nov 21, 2023
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Hi Asad,
I can confirm that our position delivered to you in our final formal response remains the same.
The non-refundable Reservation Fee (as well as being clearly advertised in our marketing materials, terms and conditions, buyers guides, and reservation agreements) was discussed with you multiple times before your final offer was accepted.
Leanda helped you sign up to the bid registration over the phone at your request, and clearly stated to you that you must read the Terms and Cond ...
Nov 01,2023
Nov 01,2023
0
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As a buyer searching for a house, we came across 3 options all going to auction. Our contact Jodi Gooch could not have been more helpful, informative and passionate about the houses she was looking after and her job ony the while. The buying fees are ...
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Nov 01, 2023
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Dear Rachael,
Thank you for taking the time to leave us a lovely review.
It is great to hear you had a really positive experience using IAM-Sold. I will be sure to pass on your excellent feedback to Jodi she will be delighted!
Kindest regards,
Michela
Customer Service Team ...
Sep 26,2023
Sep 26,2023
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We sold our ex-rental property through Victoria at iam-sold's Newcastle office and found the experience very straightforward and pain free. Victoria kept us informed throughout the process which was achieved in in a matter of weeks. The value obtained was less than we might have ...
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Sep 26, 2023
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Dear Brian,
Thank you for taking the time to leave us a review about your experience.
It is great to hear you had a really positive experience using IAM-Sold. I will be sure to pass on your excellent feedback to Victoria she will be delighted.
Kindest regards,
Tom
Customer Service Team ...
“Agent got their fee so all ok. ... Disappointed by failure to ensure vendor and buyer got best outcome....”
Sep 14,2023
Sep 14,2023
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Attempted to buy through IAM sold. Signed up to bidding process. Team said they would contact us to find out about our experience, made a token effort to keep us informed but failed to communicate fully and keep us in the loop. Shut down the ...
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Sep 14, 2023
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HI, Rob. Sorry to hear of your disappointment. I can confirm that we are able to end auctions early, or accept offers before the start of an auction, if the Seller wishes to do so. We are legally obligated to disclose any and all offers received to the Vendor, whether an auction is running or not. If you would like to raise your concerns further, do drop us an email on [email protected]
Many thanks,
Josh
Customer Services ...
Sep 13,2023
Sep 13,2023
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we have sold our property via the modern method of auction with the very considerable expertise of stephen quinney out of iamsold's gosforth office. we chose this method upon the thorough description offered by mr quinney which caused us to recognise the advantages and protections ...
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Sep 14, 2023
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Hi, Geoffrey! Thanks so much for this lovely and thorough review! We're really glad to have got a good result for your sale!
All the best,
Josh
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Aug 25,2023
Aug 25,2023
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Purchased my first property from iamsold and it went smoothly. Meena from the completions team was amazing and helped push everything to completion....
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Aug 25, 2023
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Dear Steve,
Thank you for your review.
Meena is a great member of the team and it is lovely to see that she has been on hand to assist during the transaction.
Kindest Regards,
Alisha
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Aug 22,2023
Aug 22,2023
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Great service !
Abi was excellent, very helpful and always kept me updated
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Aug 22, 2023
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Hi, Martin! Thanks so much for this kind review!
All the best,
Josh
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Jul 28,2023
Jul 28,2023
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Buyers beware! I lost money by getting involved in their 'modern auction'. Unethical practices and lack of customer service....
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Jul 28, 2023
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Hi, there. We're sorry to hear that you've lost money, but there can be a risk when certain recommendations are not followed. Unfortunately, we don't have enough information to address your concerns. If you would like to raise these to [email protected], then we would be happy to investigate.
Many thanks,
Josh
Customer Services ...
Jul 10,2023
Jul 10,2023
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Beware! If the seller withdraws, iamsold will NOT return your reservation fee. There is nothing in the terms and conditions on their website about this. They then give you reasoning behind this which can be argued against with their own t&cs which they ignore ...
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Jul 10, 2023
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Hi, Lucy. Thank you for your feedback.
As mentioned on the other review platform, The Appeals Process is there to give Buyers the opportunity to challenge the Review Panel's decision to retain the non-refundable Reservation Fee. We will respond to you within the stipulated timescales and if you remain dissatisfied with the outcome you may then approach The Property Ombudsman.
Many thanks,
Stephanie
Customer Service Team ...
Jul 07,2023
Jul 07,2023
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Abigail Budden was very efficient and extremely helpful in the purchase of our property...
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Jul 25, 2023
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Hi, Sarah! Thanks so much for this lovely review!
All the best,
Josh
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Jul 04,2023
Jul 04,2023
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Excellent service throughout!! Hannah was excellent and I could not recommend her highly enough in the initial stage and then Laura was excellent seeing me through to completion. Great service my second purchase through I am sold and brilliant on both occasions. Thankyou again...
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Jul 06, 2023
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Hi, Paul! Thanks so much for this lovely review. We're so glad to see comments like yours, and are looking forward to working with you again on your next purchase!
All the best,
Josh
Customer Services ...
Jun 29,2023
Jun 29,2023
0
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I have been involved in selling a property on behalf of an old lady who is now in a nursing home. Meena Kapur, has effected this sale very efficiently, keeping me updated through the various stages. So well has this all been done, that practically ...
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Jul 05, 2023
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Hi, Michael. Thanks for taking the time to share your experience here, we really appreciate your kind comments!
All the best,
Josh
Customer Services ...
Jun 27,2023
Jun 27,2023
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Having recently sold a property through iam-sold Ltd, I would recommend their services to anyone. They did their professional work in an exemplary manner, liaising effectively with both the estate agent and the legal firm and completing the task well within the promised time period. ...
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Jul 05, 2023
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Thanks, Joy, for taking the time to write this lovely review. We're really grateful for your kindness and recommendation! Selling a house can be trying at the best of times, and there are all sorts of circumstances that can make it even harder. We're really glad to see that we could help you out in a particularly difficult sale.
We wish you all the best!
Many thanks,
Josh
Customer Services ...
Jun 26,2023
Jun 26,2023
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Abi went to extraordinary lengths to get a sale agreed on my flat but unfortunately it did not sell because of the recent rises in mortgage costs. She kept me regularly informed, answered my queries clearly and responded to my phone calls and emails promptly....
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Jun 26, 2023
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Dear Keith
Thank you for taking the time to leave us a review about your experience.
Thank you for leaving such a positive review, I pass pass on your glowing feedback to Abi, she will be delighted.
I wish you all the best with the future and hopefully your flat will sell soon.
Kindest regards,
Tom
Customer Service Team ...
Jun 20,2023
Jun 20,2023
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Modern Method of Auction was a new one on me, but for the probate sale of my late sister's 300 year-old cottage, the Estate Agent recommended it. The advantage to me as a seller was that I didn't pay any fees, which were all covered by ...
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Jun 22, 2023
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Dear Patrick,
Thank you for your 5 star review.
It is great to hear that our team have been on hand to assist you with the sale, during what will have been a difficult time for you.
We wish you all the best for the future.
Kindest Regards,
Alisha
Customer Service Team ...
Jun 19,2023
Jun 19,2023
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I am a first time buyer, and because I'm crazy I chose to buy my first property house at Auction through iamsold, and from the get-go they were fantastic. I had so many questions and understood very little of the process, however they were always ...
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Jun 22, 2023
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Dear Jen,
Thank you for you lovely review.
It is brilliant to hear that as a first time buyer you have had a great experience with IAM-Sold.
We will be sure to pass on your review and we wish you all the best for the future.
Kindest Regards,
Alisha
Customer Service Team ...
Jun 19,2023
Jun 19,2023
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First class service from everyone involved, we were very lucky to have such nice people looking after us all the way especially, Abigail Budden and Dawn Wildsmith Thank you everybody...
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Jun 20, 2023
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Thank you for your 5 star review.
It is lovely to hear that you have received support at every step of the process, from Abbi and Dawn. We will be sure to pass on your review, they'll be very pleased.
Kindest Regards,
Alisha
Customer Service Team ...
Jun 15,2023
Jun 15,2023
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Ella has been wonderful! Professional, quick to respond and extremely helpful. She is an asset to your business....
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Jul 25, 2023
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Hi, Kirsty! Thanks so much for taking the time to leave this lively review.
All the best,
Josh
Customer Services ...
May 22,2023
May 22,2023
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Beware nobody telling you, before viewing the property.
Not sure if this is ethical or even legal as there's no clear instruction for buyers as if you don't come to an agreement to purchase it with the auction, you as a buyer ...
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May 23, 2023
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Thanks for your reply.
But why using viewers names to make money.
You cannot force people to pay with out registered on your website or made a bid on properties.
You can put these therm on you website for your bidders so they have to agree before that.
This is unlawful make this kind of list without this people knowing you have such a contract with vendors.
Agency have to inform the viewers about that black list. ...
May 05,2023
May 05,2023
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Very good experience, after buying the house i got a very good follow up from Meena , i am sold made it easier for me to buy much better then the classic open auctions...
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May 05, 2023
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Dear Mohammed,
Thank you for taking the time to leave your review.
We are delighted that you have benefited from the Modern Method of Auction. It is great to hear that Meena has provided you with the excellent service we pride ourselves on.
We will be sure to pass on your kind words to Meena, she will be thrilled.
We wish you all the best for the future.
Kindest Regards,
Michela
Customer Service Team
iamsold ...
Apr 13,2023
Apr 13,2023
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After the sale of our house fell through 3 times with our local estate agent,we tried iamsold,never used an auction site before but we had no choice as bills were totting up and we needed it gone,after a last minute hitch with a ...
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Apr 13, 2023
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Hi, Antony! Thanks so much for taking the time to leave us this lovely review. Really glad to hear you got you a good result.
Best,
Josh
Customer Services ...
Apr 11,2023
Apr 11,2023
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This is my first auction purchase and Jodi Gooch has made the process easy. Her communication and her action has been fundamental in getting this property over the line....
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Apr 11, 2023
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Thanks for this lovely review, Kyle! I'm positive that Jodi will be delighted to see this.
All the best,
Josh
Customer Services ...
Apr 03,2023
Apr 03,2023
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I was recommended to use the company I am sold, for the auction off my rental property. Streamlined professional service, excellent communication throughout, with availability for sound advice whenever I needed it....
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Apr 04, 2023
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Hi Susie,
Thank you for taking your time to leave a 5 star review.
It is great to hear that you have received an excellent service while dealing with IAM-Sold . I will pass on your glowing review to the team.
Kindest Regards,
Tom
Customer Service Team
IAM-Sold ...
Apr 03,2023
Apr 03,2023
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Victoria responded to every query I had and was supportive throughout the process, she was friendly and professional and most of all efficient, ensuring my property was sold in superfast time. Could not be more pleased....
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Apr 04, 2023
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Dear Liz,
Thank you for taking your time to leave a 5 star review.
We are delighted to hear that Victoria has been on hand whenever you have needed any questions answering. I will pass on your glowing review to Victoria, she will be delighted.
Kindest Regards,
Tom
Customer Service Team
IAM-Sold ...
Mar 29,2023
Mar 29,2023
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Many thanks to Meena and the team. We were kept well informed throughout the whole process and completion was achieved within the predicted timescale....
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Mar 30, 2023
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Dear Anthony,
Thank you for taking the time to leave your review.
Meena is a fantastic member of the completions team and it is great to hear that she continues to provide a great level of service to our customers.
We wish you all the best for the future.
Kindest Regards,
Alisha
Customer Service Team
IAM-Sold ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
A copy of our Complaint Handling Procedure can be found via our website link: https://www.iamsold.co.uk/complaints-procedure
Last updated at 10:28 AM 12/03/2019 by Stevie Scott
Best Estate Agent in Newcastle upon Tyne 
I can confirm that our position delivered to you in our final formal response remains the same.
The non-refundable Reservation Fee (as well as being clearly advertised in our marketing materials, terms and conditions, buyers guides, and reservation agreements) was discussed with you multiple times before your final offer was accepted.
Leanda helped you sign up to the bid registration over the phone at your request, and clearly stated to you that you must read the Terms and Conditions before proceeding to accept them.
When Leanda called to congratulate on winning the property, she provided our bank details to you as you requested them. You then paid the non-refundable Reservation Fee of our own accord via bank transfer within the next few hours.
It is the Buyer's responsibility to ensure that a property is fit for their chosen funding method, and we cannot uphold any assertion that we forced you to act against your will.
I am sorry to see that you have not had the positive experience that we strive to provide to all of our customers, but I must confirm that our formal response to your concerns remains unchanged.
You are free to pursue The Property Ombudsman if you wish to escalate your concerns further.
Regards,
Tom
Customer Services