75% lettings valuation accuracy
30% lettings fee satisfaction
Nov 06,2023
Nov 06,2023
3
people found
this helpful
this helpful
Regrettably, I rent a property via Tay. I just hope anyone else considering doing so sees this review first and has cause to pause (and time to look elsewhere).
This agent is truly appalling. Overpriced and unconcerned about client instruction. They don't seem to bother themselves about carrying out basic “paid for” services (such as property inspections) but will happily take fees as if they have. They seem also to be unable to accurately account for monies and communication from them is typically pretty poor. If you are a landlord (and the payer of their fees) be prepared to be ignored - they have zero grasp of the concept that they are actually accountable to you as a supplier of service to you (and seem happy to almost consistently provide zero customer service). I very much regret being with this agent and would certainly advise anyone currently thinking of becoming a client of Tay to avoid at all costs.
This agent is truly appalling. Overpriced and unconcerned about client instruction. They don't seem to bother themselves about carrying out basic “paid for” services (such as property inspections) but will happily take fees as if they have. They seem also to be unable to accurately account for monies and communication from them is typically pretty poor. If you are a landlord (and the payer of their fees) be prepared to be ignored - they have zero grasp of the concept that they are actually accountable to you as a supplier of service to you (and seem happy to almost consistently provide zero customer service). I very much regret being with this agent and would certainly advise anyone currently thinking of becoming a client of Tay to avoid at all costs.
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Latest Reviews
12th Aug 2024
reviewed by 'T carvell'
5th Aug 2024
reviewed by 'Tollcross mansion'
2nd Apr 2024
reviewed by 'George'
14th Nov 2023
reviewed by 'Tom'
6th Nov 2023
reviewed by 'Kirsten Craig'
16th Mar 2023
reviewed by 'Fraser'
Opening Hours
Address
Tay Letting
8 Eagle Street Craighall Business Park
Glasgow
City of Glasgow
G4 9XA
0141 336 6232
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 30% | £550 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 12,2024
Aug 12,2024
0
people found
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Less than 1 star, they were appointed agent for a converted mansion, over 1 year chasing progress and name on list no updates or returned calls or email enquiries, dam rude and unprofessional 😡...
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Aug 05,2024
Aug 05,2024
0
people found
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Worst agents ever! Denied having final decisions for letting, said owners had final decision! Earning £4K a month didn’t qualify me for a £750 per month cause my accountant said 1 of my income was part time!!! Total morons!! Generic application so ur classed wrong! There ...
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Apr 02,2024
Apr 02,2024
0
people found
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Very poor service indeed. Terrible attitude from the staff and unprofessional when not turning up to my viewing…left me waiting 45min. When One of the directors arrived there was no apology just a “the roads are busy”? And his breath absolutely humming of coffee ...
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Apr 02, 2024
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(1)
Hello George,
We are sorry to hear about your recent experience, and we welcome genuine feedback from viewers, tenants, and landlords and aim to address any concerns promptly and effectively.
However, after reviewing our records, we could not find any evidence of a viewing appointment under the name George Gillespie or any communication regarding such an appointment. There may have been a misunderstanding or a mix-up with another agency or you may be just a tad late posting an April Fool' ...
Nov 14,2023
Nov 14,2023
2
people found
this helpful
this helpful
Be very careful of Tay Letting they will claw any money from you that they can
When you do the initial inventory make sure to take pictures of not only damage but dust, marks and spiderwebs on windows etc, even take a pic if a ...
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Nov 06,2023
Nov 06,2023
3
people found
this helpful
this helpful
Regrettably, I rent a property via Tay. I just hope anyone else considering doing so sees this review first and has cause to pause (and time to look elsewhere).
This agent is truly appalling. Overpriced and unconcerned about client instruction. They don't seem to bother ...
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Mar 16,2023
Mar 16,2023
0
people found
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My mother thought that we got our new house through the power of prayer: I know that it was through the power of Tay Lettings!
Janey, who managed everything, was very approachable, and once we'd said that we'd like to move into Farm Cottage, processed ...
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Mar 20, 2023
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(1)
Hi Fraser, thank you so much for taking the time to leave such a lovely 5 star review! We are delighted to hear that Janey provided an excellent service to you and your family. We, at Tay Letting, wish you a very happy tenancy in your new home. ...
Mar 01,2023
Mar 01,2023
2
people found
this helpful
this helpful
Absolutely never consider this agency.
They are completely money grabbing, they go ahead without authorization doing ridiculously overpriced repairs.
My flat has been left twice in disgusting condition.
They give no transparency on check outs and charge endless unnecessary fees for things like painting even ...
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Feb 14,2023
Feb 14,2023
2
people found
this helpful
this helpful
Travelled over an hour into Glasgow to view a flat for our student daughter. The flat was disgusting from top to bottom. Bathroom smelled and has a single flip flop and paper peeled from sanitary product lying on the floor. Kitchen was covered in grease ...
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Jan 12,2023
Jan 12,2023
2
people found
this helpful
this helpful
Tay letting were wildly unprofessional, rude, over priced and overall horrendous to deal with from the get go. Staff are abusive , incompetent, unhelpful and even entered my apartment with keys without notice, one even got aggressive and threatening we almost called police. I can’t ...
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Dec 08,2022
Dec 08,2022
1
people found
this helpful
this helpful
absolutely awful letting agency. Sky high rent prices and the flat was completely inhabitable. Covered in black mould, urine on carpets from bathroom leaks that they refused to fix. They kept saying they would repair the for months and they eventually decided to evict me ...
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May 25,2022
May 25,2022
0
people found
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Amazing agents and every single person I have dealt wtih including Lee, Ivy, Caitlin etc have been 1st class. (Sorry if I forgot anyone). They went above and beyond for us and we are so grateful....
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Oct 27,2021
Oct 27,2021
3
people found
this helpful
this helpful
An utterly shambolic lettings agency. Incredibly disorganised, no-one knows what they are doing. Our 1st application wasn't even looked at despite sending everything. our second application was completed with contracts signed by all parties, and they day before we get a phonemail telling us the ...
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Jul 23,2021
Jul 23,2021
1
people found
this helpful
this helpful
Applied for a flat hours after viewing it. Got a phone call from agent asking me to submit the application as soon as possible - the landlord was looking to make a decision in the next few days.
Application submitted, did not have any updates ...
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Jun 26,2021
Jun 26,2021
3
people found
this helpful
this helpful
This 'agency' said and I quote "we are not a letting agency we are a viewing agency" after taking over £700 from me. This is a scam agency. For real. My fiance and I applied for a property with them - for months they would call ...
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Mar 03,2017
Mar 03,2017
9
people found
this helpful
this helpful
We went to arrange a viewing for a 4 bedroom house, but got told that they do not allow children?? I don't know many people who would rent a 4 bedroom house but they don't have children, but feels very discriminatory in my opinion. But we looked ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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