“Non responsive team and totally irresponsible......”
1 Star Review
Nov 06,2023
By:
'Karen'
Nov 06,2023
Branch: Lincoln, 37 Silver Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LN2
Branch: Lincoln, 37 Silver Street
Lettings (as a Landlord)
Postcode: LN2
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Non responsive team and totally irresponsible from the start. We thought it was just an initial hiccup from our dealings with Craig and Jake hence we went with them. They are just salesman who sold without being able to deliver. We couldn't reached anyone once we have signed and things only picked up a little after I posted at Trustpilot of my awful experience. Suddenly the letting team of Sabrina and India started responding. However, within a short period, it was back to being non communicative and simply ridiculous. We stopped hearing from Sabrina altogether. We were given an inventory report that has no photos and that was it. India initially told us they are working to restore the photos. Several emails chasers later, we realised that wasnt going to happen at all. All we got was a sorry but there was no suggestion on the next step forward. The madness continues when we received an invoice today that showed they have charged us a check out fee - without telling us the tenant has left and you would wonder how they did a check out without an inventory report! We cant believe they actually have the gall to charge us! If you want the hassle of managing your managing agents, and having your property not properly managed, Haart Lincoln and the Lettings team are the right choice. Else, avoid them at all costs!
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