Olivia Louise Estate Agents
Cardiff, cf11
5/5, 33 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“5 ***** Thank You!...”

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Nov 05,2023
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Sam
By: 'Denise'
Nov 05,2023
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After a bad experience with another local estate agent my sister and I were at a low ebb in confidence selling our late parents home. Rachel from Olivia Louise installed confidence that she could sell the property. Our property had multiple viewings and we received an offer very close to the asking price which we were happy to accept and was £13,000 over the price accepted with the last agent.

There was no stress whatsoever during the sales process unlike the previous agent. All surveys were done without any worry to us and there was no attempt to knock us down in price even though some damp was found in the property.

There were little hiccups along the way to completion and two proposed completion dates were cancelled. Due to this completion did take 6 months. This however has absolutely no reflection on Olivia Louise and was in fact an issue from our buyers buyers solicitor both times. I appreciate honestly and Rachel let me know as soon as she knew both times.

My sister and I grew up in the property. I know buying and selling is not supposed to involve emotion and while we tried to convince ourselves it was just bricks and mortar emotion sometimes won. Rachel & Sam always understood this and treated us with compassion.

Completion day was easy. We waited for funds to clear and dropped the keys off – job done! Thank you so much to Rachel & Sam from Olivia Louise. x
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Latest Reviews

View all Reviews 33
11th Oct 2024
reviewed by 'Rebecca'
“Great estate agent with good attention to detail. Professional, efficient, friendly, with great communication skills. Marketing of my property was ......”
9th Aug 2024
reviewed by 'Rachel'
“Had nothing but positive experiences with Rachel at Olivia Louise Estate Agents. She is so kind and helpful and never ......”
29th Jul 2024
reviewed by 'Steve and Rachel Jones'
“Exceptional service. With the tough market, we had no movement with the previous estate agent, so we appointed Olivia Louise. ......”
30th Jun 2024
reviewed by 'Emma Rodgers'
“I honestly cannot recommend Rachel enough! She has been nothing short of incredible throughout the whole process - and it’......”
6th Jun 2024
reviewed by 'Stephanie'
“Rachel was great throughout the whole process of buying our property. We're first time buyers and she guided us from ......”
21st May 2024
reviewed by 'Beth Ullah'
“We went to Olivia Louise after having no luck with our first agents in 5 months of trying to sell. Rachel ......”
Opening Hours
  • Monday: 08:45 - 17:30
  • Tuesday: 08:45 - 17:30
  • Wednesday: 08:45 - 17:30
  • Thursday: 08:45 - 17:30
  • Friday: 08:45 - 17:30
  • Saturday: 09:30 - 14:00
  • Sunday: Closed
Address

Olivia Louise Estate Agents
176 Cowbridge Road East
Canton,Cardiff

cf11 9ne
02920 575631

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £118,500 £720,000
Lettings 100% 99% £700 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 0 22 1 6 0 0 0
Areas covered
  • CF5 1HF
  • Cardiff
  • CF14
  • CF11
  • Vale of Glamorgan
  • CF15
  • CF24
  • CF23
  • CF3
  • CF10
  • CF5 1HF
  • CF5 1HF
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS Lettings DPS Property Redress Scheme
Rankings
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Latest Properties

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“Great estate agent with good attention to det......”

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Oct 11,2024
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Rachel
By: 'Rebecca'
Oct 11,2024
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Great estate agent with good attention to detail. Professional, efficient, friendly, with great communication skills. Marketing of my property was very good and I was fully informed throughout the whole of the selling process....
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“Kind and Caring Estate Agents...”

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Aug 09,2024
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Rachel
By: 'Rachel'
Aug 09,2024
0 people found
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Had nothing but positive experiences with Rachel at Olivia Louise Estate Agents. She is so kind and helpful and never made me feel like I was asking too many questions. Would 100% recommend. Thank you for everything that you do!...
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“Exceptional service. With the tough market, ......”

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Jul 29,2024
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Rachel
By: 'Steve and Rachel Jones'
Jul 29,2024
0 people found
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Exceptional service. With the tough market, we had no movement with the previous estate agent, so we appointed Olivia Louise. From the start we knew that Rachel and the team would provide a first class service. From the first point of taking the photos and ...
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“Amazing!...”

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Jun 30,2024
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Rachel
By: 'Emma Rodgers'
Jun 30,2024
0 people found
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I honestly cannot recommend Rachel enough! She has been nothing short of incredible throughout the whole process - and it’s been a stressful one. There were many occasions where we had queries or needed reassurance and Rachel was pretty much available to us at ...
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“Buying our first house...”

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Jun 06,2024
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Rachel
By: 'Stephanie'
Jun 06,2024
0 people found
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Rachel was great throughout the whole process of buying our property. We're first time buyers and she guided us from beginning to end and even chased the majority of parties from our side and the sellers. Would highly recommend Olivia Louise Estate Agents....
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“I would not hesitate to recommend Olivia Louise...”

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May 21,2024
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Rachel
By: 'Beth Ullah'
May 21,2024
0 people found
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We went to Olivia Louise after having no luck with our first agents in 5 months of trying to sell. Rachel transformed our home for the photos, produced viewers and got us an offer within days, which was amazing! Following this, she was supportive throughout the ...
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“Very impressed...”

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May 08,2024
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By: 'Lisa'
May 08,2024
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I've been thoroughly impressed with Olivia Louise Estate agents. They kept me informed throughout the whole process and were very professional - would highly recommend...
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“Highly recommended!...”

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Mar 12,2024
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By: 'Kate Woodward'
Mar 12,2024
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Brilliant estate agents. They were extremely supportive whilst we were buying. Always available for support and to organise visiting the property, brilliant mortgage adviser organised by them and it was a quick and pain free experience!...
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“Excellent service...”

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Feb 07,2024
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Rachel
By: 'Tabitha Ndiaye'
Feb 07,2024
0 people found
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Olivia Louise is the letting agent for a single property that we rent out in Cardiff. This has been done competently and Rachel has been professional in her handling of the property, with good communications alongside being friendly and approachable at all times. Highly recommend ...
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“5 ***** Thank You!...”

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Nov 05,2023
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Sam
By: 'Denise'
Nov 05,2023
0 people found
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After a bad experience with another local estate agent my sister and I were at a low ebb in confidence selling our late parents home. Rachel from Olivia Louise installed confidence that she could sell the property. Our property had multiple viewings and we received ...
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“Professional letting and estate agency...”

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Jun 06,2023
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Rachel
By: 'Silvia Goss'
Jun 06,2023
0 people found
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We initially got to know Rachel and her team when they were managing the property we were renting for several years. Rachel and her colleagues were always very helpful and easy to get a hold off when we needed help with e.g. maintenance issues ...
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“Great pictures and advertising of house and R......”

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Mar 08,2023
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Rachel
By: 'Julia'
Mar 08,2023
0 people found
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Great pictures and advertising of house and Rachel sold property quickly without any issues. Got an excellent price. Very professional...
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“Outstanding Service....”

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Oct 28,2022
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Rachel
By: 'Bridget Feehan'
Oct 28,2022
0 people found
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I chose Olivia Louise initially because I wanted to go with an independent estate agent. Rachel impressed me right from the outset when I first met her and she didn't disappoint. She was extremely professional, sold my house very quickly and kept me informed throughout ...
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“Outstanding marketing and service on our house sale...”

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Oct 26,2022
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Rachel
By: 'Lynda Campbell'
Oct 26,2022
0 people found
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Rachel understood our house and how to market it right from the beginning. Her original marketing to houses like ours initially got me curious and after meeting her and her seeing our house, she had the perfect ideas on how to market it and the ...
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“Olivia Louise...”

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Jul 03,2022
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Rachel
By: 'L. Harries'
Jul 03,2022
0 people found
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Rachel at Olivia Louise sold our house for us. I can’t say enough just how lucky and thankful we are that we went with her as opposed to the bigger agencies. Firstly, she really cares about selling your house. Even during the valuation she ...
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“Buying our first home was made so much easier......”

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Dec 15,2021
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By: 'Eleanor'
Dec 15,2021
1 people found
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Buying our first home was made so much easier with Olivia Louise, cannot recommend them enough. Always responsive to our questions and friendly throughout the process....
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“Very pleased...”

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Dec 13,2021
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By: 'Alex'
Dec 13,2021
0 people found
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I was very pleased with the service I received when purchasing my property. They responded quickly to my questions and handled discussion with the seller professionally. I won't hesitate to work with them again....
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“Highly recommended - a brilliant agent....”

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Sep 21,2021
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Ceri
By: 'Beccy'
Sep 21,2021
0 people found
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A fantastic estate agents that provide a personal and dedicated service. They work so hard to get you a great price and pay attention to every important detail from the listing photographs to liaising with buyers. I’m sure the great sale price for my ...
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“Helpful and communicative agents...”

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Aug 25,2021
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Ceri
By: 'Jon'
Aug 25,2021
0 people found
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We’ve just bought our house through Olivia Louise and have nothing but praise for the service we received, which was professional and personable. Ceri and Rachel clearly know the local area well, and were very accommodating (even at short notice!) and helpful with any ...
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“Thank you for a fantastic service...”

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Jul 05,2021
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Rachel
By: 'GP'
Jul 05,2021
0 people found
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Thank you for a fantastic service, from start to finish of selling my home, both Rachel and Ceri were professional and very efficient, keeping me updated with the process, ensuring the sale went smoothly...
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“Best agents in cardiff!...”

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Jun 29,2021
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Rachel
By: 'Jacqui'
Jun 29,2021
0 people found
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I chose Olivia Louise to sell my nans home from reading other reviews and I’m so glad that I listened to everyone’s praises. Rachel and her team were absolutely superb and acting quickly and professionally throughout the transaction. As I was over 4 hours ...
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“Olivia Louise sold our house recently, we wer......”

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Jun 15,2021
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Rachel
By: 'Bethan'
Jun 15,2021
0 people found
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Olivia Louise sold our house recently, we were very pleased with their service, always very proffesional. All staff very friendly and helpful....
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“Friendly and approachable at all times, and m......”

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Mar 17,2021
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Ceri
By: 'Jo'
Mar 17,2021
0 people found
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Friendly and approachable at all times, and made the sales process as stress-free as it could possibly be. Beautiful photos were taken of my house with the help of Rachel’s advice, and Ceri got a sale agreed in under 2 weeks, with several viewings booked ...
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“Although Lockdown held up the process of sell......”

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Sep 22,2020
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Rachel
By: 'Pat'
Sep 22,2020
0 people found
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Although Lockdown held up the process of selling my house, Rachel was impressively quick off the mark to get it on the market the day after lockdown was eased. I was kept well informed at every step and a sale was achieved very quickly. I ...
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“What a fantastic agency!...”

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Sep 20,2020
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Ceri
By: 'Rachel'
Sep 20,2020
0 people found
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Throughout the process Ceri was courteous, supportive, understanding of the emotional toll the move would place on us, organised and great with the communication. I felt the agency were easily contactable and we’re quick in response, their transparent and honest pricing appraisal promoted trust ...
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“Best agents in Cardiff...”

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Mar 18,2020
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Ceri
By: 'Tegan'
Mar 18,2020
0 people found
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After having an awful experience with my first agents trying to sell my house, I was feeling really deflated. Olivia Louise came & completely changed my opinion on estate agents! They communicated with me daily about the process of the sale, had multiple offers within weeks & ...
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“Using the advice and staging service sold my ......”

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Aug 22,2019
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Rachel
By: 'Tracey'
Aug 22,2019
0 people found
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Using the advice and staging service sold my home in a very short time frame in a stagnant market. Footfall through the property alongside a refreshed interest made the sale rapid. Resulting in more than one prospective buyer. Service good, except unnecessary interference when I ...
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“Excellent Service...”

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Feb 18,2019
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Rachel
By: 'C'
Feb 18,2019
0 people found
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Rachel was excellent throughout our house sale - from initial advice on how to present the property through to negotiations on offers. She was personable and friendly whilst always remaining professional. Rachel was quick to find another buyer when the first fell through and she ...
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Comment on agent fees
Fees reasonable considering the amount of support and guidance Rachel provided.
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“Fantastic!...”

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Jul 10,2018
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Rachel
By: 'Pway'
Jul 10,2018
0 people found
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Rachel was absolutely great throughout the whole process. I was very impressed by her pitch. She attracted a number of buyers to my property which resulted in a number of offers within a matter of days. When things weren't moving as quickly as they should ...
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Comment on agent fees
Very competitive.
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“Olivia Louise letting agency...”

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May 22,2018
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Rachel
By: 'Catrin'
May 22,2018
0 people found
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Great letting service from Rachel at Olivia Louise -super fast communication, and took all the stress out of letting out my property for the first time! Thank you Rachel!...
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Comment on agent fees
Competitive rates
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Vendor Fees

1%

Landlord Fees

10%

Tenant Fees

No fees set.
Last updated at 27/02/2024, 4:44 PM by Rachel Andrews
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the event of a complaint, please write to our office manager.
Last updated at 3:44 PM 27/02/2024 by Rachel Andrews

Awards won by Olivia Louise Estate Agents, Cardiff cf11 9ne



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