100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Nov 05,2023
Nov 05,2023
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We have known about Robinson Reade for a while now, and decided to use them to sell our property.
We loved the video of the property, created by Jane.
Every action done by RR has been done with a jovial and friendly attitude.
When a problem occurred further back in the chain, I visited the main branch to find Donetta actually on the phone, trying to chase up various people, to gain a resolution to the issue.
Nothing has been too much trouble for them!
We loved the video of the property, created by Jane.
Every action done by RR has been done with a jovial and friendly attitude.
When a problem occurred further back in the chain, I visited the main branch to find Donetta actually on the phone, trying to chase up various people, to gain a resolution to the issue.
Nothing has been too much trouble for them!
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Latest Reviews
15th Dec 2023
reviewed by 'David'
5th Nov 2023
reviewed by 'Pete'
5th Nov 2023
reviewed by 'Pete'
23rd Sep 2023
reviewed by 'Daniel'
21st Sep 2023
reviewed by 'Susan Melanie Redman'
Opening Hours
Address
Robinson Reade Ltd
10-14 Middle Road
Park Gate,Southampton
Hampshire
SO31 7GH
01489 579009
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £857,500 |
| Lettings | 100% | 99% | £975 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 10 | 2 | 5 | 0 | 1 | 0 |
Areas covered
- SO31
- PO14
- PO15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 15,2023
Dec 15,2023
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I have used Robinson Reade twice now to sell a house & would recommend them in the Locksheath & immediate area. As an independent agent they go the extra mile & offer a personal service. All the staff are very friendly & helpful & a special thanks goes to Donetta ...
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Nov 05,2023
Nov 05,2023
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people found
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We have known about Robinson Reade for a while now, and decided to use them to sell our property.
We loved the video of the property, created by Jane.
Every action done by RR has been done with a jovial and friendly attitude.
When a ...
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Nov 06, 2023
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(1)
Thank you so much Pete & Tracy.
I know there were some highs and lows over the last few months, so thank you for your patience. Donetta has certainly topped up her understanding of the Scottish house selling process due to your buyers' troubles along the way! ...
Nov 05,2023
Nov 05,2023
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We have known about Robinson Reade for a few years now and decided to use them to sell our property....
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Sep 23,2023
Sep 23,2023
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Exceptional service from start to finish. All who dealt with my case were friendly, professional, and extremely helpful. Whenever I visited their branch there was a warm, friendly atmosphere. My initial contact was with Emma who was quick and professional in their communication, followed by ...
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Sep 21,2023
Sep 21,2023
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Choosing Robinson Reade to handle my property sale was one of my best decisions. From the very start of my journey, with advice from Jane, and with her expertise, she produced an excellent sales presentation. Throughout the whole process, each member of Jane’s team ...
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Feb 17,2023
Feb 17,2023
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Since 2019 we have bought and let several properties through Robinson Reade (most recently December 2022) and would highly recommend their excellent team each of whom we have engaged with at some point. They are all highly professional, efficient, dedicated and knowledgeable. Their updates, communications and response ...
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Feb 17, 2023
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Thank you Richard, it's a pleasure working with you. ...
Dec 08,2022
Dec 08,2022
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Absolutely outstanding service from start to finish. Every need was taken care of promptly and efficiently. In a challenging economic climate, me and my partner received reassurance and expert guidance every step of the way. Donetta was wonderful and no matter what hurdles we faced ...
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Sep 13,2021
Sep 13,2021
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Having spent the last 5 months trying to purchase a property in the neighbouring county, I have spoken many times of Robinson Reade. The team's professionalism and guidance with putting my house on the market, showing the property for one day and then working on the ...
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Aug 13,2021
Aug 13,2021
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I can't rate Robinson Reade highly enough - if I could give 6 stars, I would!
From the moment we were shown around our vendors property by Sharyn, to exchange day with Donetta, they have been with us every step of the way.
Robinson Reade wern't ...
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Aug 13,2021
Aug 13,2021
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Thoroughly professional service, from the valuation to the completion, there was great communication from every member of the team. Wouldn't hesitate to recommend....
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Aug 12,2021
Aug 12,2021
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The service I received from Robinson Reade during the sale of my house was exceptional.
From the very first meeting right through to the sale completion the sales team impressed me with their friendly professional service. The brochure and the walk round video were first ...
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Jun 22,2021
Jun 22,2021
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A professional team . They all gave us get support through are sale . Would recommend theses lovely Ladies to anyone selling or buying a property with them....
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Dec 18,2020
Dec 18,2020
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Excellent. Found me a buyer in two weeks and pushed hard to get everything completed as soon as possible. Highly recommended....
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Dec 18, 2020
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Thank you for taking the time to write us a review Grant. Good luck for the future. ...
Dec 03,2020
Dec 03,2020
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I want to say a massive 'Thank You' to Donetta and Sharyn who made buying my new home stress free.
Great communication from start to end, I would definitely recommend anyone to trust Robinson Reade to help them sell or buy property.
Happy Christmas to ...
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Dec 03, 2020
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Thank you for your kind words Sandy, wishing you the best of luck in your new home. ...
Oct 22,2020
Oct 22,2020
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This estate agent goes above and beyond . Their property descriptions are intuitive and creative painting a fantastic pen portrait of the property. This is just the start of what is an excellent service. The staff are proactive and relentless in pursuit of a sale . Their ...
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Oct 22,2020
Oct 22,2020
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This estate agent goes above and beyond . Their property descriptions are intuitive and creative painting a fantastic pen portrait of the property. This is just the start of what is an excellent service. The staff are proactive and relentless in pursuit of a sale . Their ...
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May 18,2020
May 18,2020
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Flawless customer service from beginning to end. Could not recommend enough! Donetta especially has been a shining star and we can’t thank her enough for making a very stressful time, a lot easier :)...
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Apr 29,2020
Apr 29,2020
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I cannot more highly rate Robinson Reade. The lovely ladies have been exemplary to this industry. I have dealt with a number of agents over my house sale and purchase journey, and no one has come close to Robinson Reade. Sharyn was my first point ...
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Apr 29, 2020
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Thank you for your kind words Sarah, and for your patience in sticking with the chain which I know must have been quite frustrating at times. Both myself and all the team wish you years of happiness in your new home. Jane ...
Jun 16,2017
Jun 16,2017
2
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I was involved in a short chain where the seller had used Robinson Reade to sell her home. Donetta was exceptional in her handling of the sale from start to finish helping to update all parties involved. I would highly recommend her and the rest ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure
1. Robinson Reade Ltd, who is registered with The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Jane Earley and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Director at the address as below:
Miss J Earley
10 Middle Road
Park Gate
Southampton
SO31 7GH
3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your complaint, then you may refer the matter to the Ombudsman for Estate Agents. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your complaint in writing.
Last updated at 5:17 PM 09/08/2021 by Jane Earley
1. Robinson Reade Ltd, who is registered with The Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Jane Earley and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Director at the address as below:
Miss J Earley
10 Middle Road
Park Gate
Southampton
SO31 7GH
3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.
4. In the event that the final review as detailed above still fails to satisfy your complaint, then you may refer the matter to the Ombudsman for Estate Agents. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your complaint in writing.
Best Estate Agent in Southampton 
I know there were some highs and lows over the last few months, so thank you for your patience. Donetta has certainly topped up her understanding of the Scottish house selling process due to your buyers' troubles along the way!