100% sales valuation accuracy
99% sales fee satisfaction
Nov 04,2023
Nov 04,2023
0
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this helpful
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When I first took the plunge to sell my property and buy a new one (both with Castles in Enfield branch), I was quite nervous and worried as I was entering into an unknown territory – i.e. out of my usual comfort zone.
However, I felt more at ease after my initial interactions with Stephen, Ashli and Franco as they were very pleasant and friendly. From the outset, they clearly went through all the possible scenarios, some were tough to hear but I realised, they were preparing me for all eventualities to manage my expectations realistically on this complex and long journey. It was refreshing that they didn't fill me with any false hopes just because it would sound better and what us, the clients, would prefer to hear!
As time went on, they supported me with their honest and sound advice/guidance and I realised how valuable their vast knowledge/experience was. I have witnessed first-hand how hard they work, tirelessly and long hours, how much sacrifice they make to ensure they work around their clients’ needs and not the other way round. Things that we, as their clients, don’t see/realise and often take for granted just because they are so accommodating.
I have thoroughly enjoyed dealing with Stephen, Ashli and Franco so much that now I have exchanged contracts on both properties (all in just three months), I will miss our dealings but I will always have the highest respect for them, they have been absolutely amazing, extremely professional and such nice down-to-Earth people.
Thankyou Stephen, Ashli and Franco, keep up the good work, you’re all fantastic in every sense!
However, I felt more at ease after my initial interactions with Stephen, Ashli and Franco as they were very pleasant and friendly. From the outset, they clearly went through all the possible scenarios, some were tough to hear but I realised, they were preparing me for all eventualities to manage my expectations realistically on this complex and long journey. It was refreshing that they didn't fill me with any false hopes just because it would sound better and what us, the clients, would prefer to hear!
As time went on, they supported me with their honest and sound advice/guidance and I realised how valuable their vast knowledge/experience was. I have witnessed first-hand how hard they work, tirelessly and long hours, how much sacrifice they make to ensure they work around their clients’ needs and not the other way round. Things that we, as their clients, don’t see/realise and often take for granted just because they are so accommodating.
I have thoroughly enjoyed dealing with Stephen, Ashli and Franco so much that now I have exchanged contracts on both properties (all in just three months), I will miss our dealings but I will always have the highest respect for them, they have been absolutely amazing, extremely professional and such nice down-to-Earth people.
Thankyou Stephen, Ashli and Franco, keep up the good work, you’re all fantastic in every sense!
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Latest Reviews
4th Nov 2023
reviewed by 'Nurul'
20th Feb 2023
reviewed by 'Salv'
20th Dec 2022
reviewed by 'Mr L simmonds'
Opening Hours
Address
Castles Estate Agents (London)
243\/245 Hertford Road
Enfield
Greater London
EN3 5JJ
020 8804 8000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 99% | £135,000 | £795,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 2 | 0 | 73 | 2 | 34 | 1 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
Nov 04,2023
Nov 04,2023
0
people found
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When I first took the plunge to sell my property and buy a new one (both with Castles in Enfield branch), I was quite nervous and worried as I was entering into an unknown territory – i.e. out of my usual comfort zone.
However, I ...
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Feb 20,2023
Feb 20,2023
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I approached Nof Tona at Castles after a proposed sale fell through at the last minute with another firm of local estate agents. The difference in the level of service was immediately noticeable and this gave me confidence that the property would be sold despite ...
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Feb 06,2023
Feb 06,2023
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The best estate agent in Enfield.
Bought a flat with them and sold it 10 years later.
Really amazing team. Great work!...
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Jan 27,2023
Jan 27,2023
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Ashli promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. Ashli & Stephen were always available to provide me with the information that I needed (or didn't need, but needed for the sake of my sanity) – every decision ...
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Dec 20,2022
Dec 20,2022
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Franco and Stephen and the whole team were all very helpful all the way through the sale and kept me informed throughout selling process
I would happily recommend or use Castles again...
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Sep 13,2022
Sep 13,2022
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Excellent service from start to finish. Everything went smoothly and nothing was too much trouble. Thank you to Stephen, Franco & Ashli for all their help & advice....
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Jun 09,2022
Jun 09,2022
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The whole team were very helpful and it was easy to contact them. They helped me with completing forms and getting in touch with my solicitor.
I would recommend them to anyone buying or selling a house...
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Jun 09,2022
Jun 09,2022
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This retirement flat was a good little property but by definition, of limited appeal. Castles procured a steady flow of viewings and found a suitable buyer. They gave feedback on viewings which was helpful and it was obvious they were proactive. Once the buyer was ...
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Mar 29,2022
Mar 29,2022
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A1 service from start to finish.
I had 4 estate agents come to give valuations, Stephen stood out from the rest right from the start. He was punctual, had done his research, was knowledgeable and professional, without being pushy.
Castles kept us up to date every ...
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Mar 05,2022
Mar 05,2022
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From start to finish of the house purchase Frank (Franco Tona) was an absolute pleasure to communicate with. He was professional, efficient and friendly throughout the process. He always kept us in the loop with every development. Frank chased all parties where needed to get ...
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Jan 25,2022
Jan 25,2022
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I thought the sale of the house was going to be a headache until I was introduced to Nof. He took complete control of the sale. Having experienced his knowledge, energy and enthusiasm at the first meeting I thought this guy is too good to ...
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Dec 21,2021
Dec 21,2021
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I’ve dealt with many estate agents over the years, however Castles (Hertford Road) stand out from the rest, and in particular both Ashli and Stephen who were always responsive, supportive, and able to advise on complex situations with a calm and personable approach. Without ...
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Nov 06,2021
Nov 06,2021
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I cannot thank Castles enough. They helped and guided me through the process of selling. They listened and provided suggestions towards the valuation that was realistic and achievable. Throughout the sale, nothing was too much trouble for Stephen and Frank and any questions I had ...
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Oct 07,2021
Oct 07,2021
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Great service throughout the whole process. Would recommend Castles to anyone looking to sell their home.
The process to arrange viewings was extremely quick and contacting Stephen or Franco was quick. Both staff members polite, friendly, explained anything I needed help with....
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Sep 20,2021
Sep 20,2021
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The service was excellent. The manager Stephen was very helpful and was always available to respond to queries very quickly. Staff were also positive and helpful.
It was a very good experience and would highly recommend the team for future business....
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Jul 28,2021
Jul 28,2021
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The staff at the Enfield branch were amazing throughout the sale of our old home, and the purchase of our new one.
They were very helpful and patient, and really lovely when it came to the viewings and handling everything.
Highly recommend them as an ...
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Jul 26,2021
Jul 26,2021
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Due to covid and other delays (not Castle's fault!) it took quite a while to sell my property, but throughout I was very pleased with the commitment the Castles team gave to me. Stephen and Frank gave good advice and were supportive all the way ...
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Jun 27,2021
Jun 27,2021
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We bought the house through Castles Enfield. Team was fantastic throughout the process. I was impressed with Stephen, Ashli and Franco on the quick responses and their professionalism. Definitely would recommend to all my friends. Thank you Castles for all your help and support on ...
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Jun 10,2021
Jun 10,2021
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Thanks to Stephen and his team for finding us a buyer for our house and all his help through the process.
Excellent Service and would highly recommend.....
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Apr 15,2021
Apr 15,2021
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Exceptional and supportive service, we had a really positive experience buying with Castles. Stephen and Ashli always kept us up to date with the progress of the sale throughout and are just genuinely very nice people to talk and work with. We were first time ...
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Mar 05,2021
Mar 05,2021
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We used Castles to sell our home at the end Dec 2020. The team is absolutely fantastic! We mostly dealt with Stephen & Ashli however everyone was amazing.
The team were helpful, knowledgeable, contactable....we cannot fault them in any way. I would not hesitate to recommend ...
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Feb 24,2021
Feb 24,2021
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Really positive experience with all the team at Castles Enfield. Good, measured advice from the very start - it felt like they were trying to value our flat and help us sell it for the right price rather than telling us exactly what we wanted ...
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Oct 13,2020
Oct 13,2020
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We have recently sold our house through Castles in Enfield and we are very happy with the service.
Stephen, Ashli and Franco were professional, and friendly from day 1, organising lots of viewings with us (contacting by phone then following up with an email ) and giving ...
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Sep 25,2020
Sep 25,2020
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Well what can I say about Castles Enfield. Amazing team. Kept us up to date with progress throughout and constantly gave us valuable feedback after each viewing. Took the trouble to thoroughly explain the end to end process. All went smoothly. The team was polite ...
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Sep 24,2020
Sep 24,2020
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Really pleased with the service I received. Franco was very supportive and helpful.
They were efficient and always called me back....
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Sep 17,2020
Sep 17,2020
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Stephen, Ashli and Franco were highly professional and very helpful at all times. My flat proved quite difficult to sell due to covid-19 but we got there in the end. Thank you so much!...
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Jun 27,2020
Jun 27,2020
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Sold property in Feb 2020.
Selling process was professional and efficient. Stephen and his team were always on hand to answer any queries or concerns. When messages were left they always got back to us same day with reassurance and with the information required.
Whole process ...
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May 04,2020
May 04,2020
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Would highly recommend Castle Estate Agents, made selling my home a breeze, no stress, no hassle. Wonderful, helpful, friendly and professional staff....
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Feb 07,2020
Feb 07,2020
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Dealt with Vince from the very start of our property search in the area. As first time buyers we were rather green to the process and frankly needed a lot of hand holding.
Vince quickly put us at ease and took the time to understand ...
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Nov 08,2019
Nov 08,2019
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Vince was a star, really helped me with my purchase and I couldn't have got it done so quickly without him...
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Stephen
(70)
Ashley
(22)
Ashli
(15)
David
(10)
Tenant Fees
Tenant Fees and Permitted Payments* Holding deposits - a maximum of 1 week’s rent
* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above
* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT
* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs
* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax
* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate
* Reasonable costs for the replacement f lost keys or other security devices. Last updated at 05/06/2019, 12:52 PM by David Edgar
Complaints Procedure
No procedure set.
Last updated at 9:31 AM 22/03/2018 by allAgents
Best Estate Agent in EN3 
Best Estate Agent in Enfield 
