0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 03,2023
Nov 03,2023
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Worst Agents - charge for things that they have not done. Give incorrect advice on works needing doing just to make a profit from the landlord. Botch most repair jobs then refuse to reply when complaints are made. Staff are not competent at all at their jobs and the company owners will abuse or ignore you if you raise a valid complaint. Lie to both tenants and landlords, fail to respond even with repeated emails. Avoid using this company.
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Latest Reviews
3rd Nov 2023
reviewed by 'Edward'
11th Aug 2011
reviewed by 'missminogue'
Opening Hours
Address
Clarke Munro
75 Borough Road
Teeside
Middlesbrough
TS1 3AA
01642 300700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £325 | £325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 03,2023
Nov 03,2023
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Worst Agents - charge for things that they have not done. Give incorrect advice on works needing doing just to make a profit from the landlord. Botch most repair jobs then refuse to reply when complaints are made. Staff are not competent at all at ...
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Nov 03, 2023
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(1)
oh, my goodness, never have we read such nonsense. Secondly if you are going to leave a review in a false name make sure we don’t find out who sent it.
So, for the purpose of this reply I will call you by your real name Susan Law
Susan Law, you have been the most difficult landlord we have ever had the mis fortune to deal with, you are no longer our client as we withdrew you from our books.
We can only presume that you are very angry as your unholy plan to deceive your last tenants has n ...
Aug 11,2011
Aug 11,2011
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As a Landlord i have been with Thirwells for nearly 6 months in that time I have called twice to resolve what is minor instructions. On both times they failed to fulfil the most simple of requests.
Vital Information was not passed on to my tenant ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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So, for the purpose of this reply I will call you by your real name Susan Law
Susan Law, you have been the most difficult landlord we have ever had the mis fortune to deal with, you are no longer our client as we withdrew you from our books.
We can only presume that you are very angry as your unholy plan to deceive your last tenants has not worked. I’m sure anyone reading this will want to know what has occurred. We will give a truthful narrative of our recent dealing with you.
When Susan Law’s tenants left her property, a ‘check out’ report was carried out at the property. We informed the landlord, Susan Law, that the tenants are entitled to all of their £1,500 deposit to be refunded to them as they had left the property in a good clean condition with no damage.
However, Susan Law had other plans for the tenant’s deposit, to be specific she wanted the deposit of £1,500 to be given to her. What world does this landlord live in?!
As Susan Law would not give us permission to refund the deposit to the tenants, we had to refer the case to the TDS 3rd party adjudicators.
Yesterday the final decision came back from the TDS – they ruled in favour of the tenants, and we are delighted that the landlord is only legally entitled to £33 which in our professional opinion is correct.
So, how does Susan Law react to this news? She obviously believes this entitles her to bestow a trumped-up fabricated review because the £1,500 she wanted from her student tenants backfired tremendously on her.