Edinburgh Lettings, Edinburgh, EH7
4.2/5, 429 reviews
79% recommended
100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
87% lettings fee satisfaction
D.J. Alexander | Letting and Estate Agents in Glasgow & Edinburgh

“An absolute shambles of an agent, by far the worst ......”

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Apr 10,2013
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By: 'DisgruntledJDH'
Apr 10,2013
16 people found
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An absolute shambles of an agent, by far the worst I have come accross and that is saying something. I have been waiting 4 months for some minor work to be done. In that time I have received one phonecall from DJ Alexander to give me an update while I have phoned and emailed them at least twice a week to try and get this work started. And it's not as if I have asked for anything major, the work estimate is less than a day yet it has still taken this long, and the work hasn't even started now.

In addition to the maintenance department being useless, the 'property assistant's' are just as bad, they will quite happily ignore emails and phonecalls (your number shows up on the phone and they have openly admitted to me that they ignore calls if they know who it is)

Finally, your contract with DJ Alexander is hardly worth the paper it is written on. I am yet to receive a copy of my contract even after sending multiple chasers for a copy. You will receive no notice of people entering the property in your absence, I know of at least 5 occassions when agents/Contractors/maintenance have entered the flat without gaining prior permission or even letting us know that someone would be going to the property.

In short, DJ Alexander shoould be ashamed and embarrased to call themselves a letting agent, and the so-called 'service' gthey provide
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By: none
Apr 11, 2013
Dear disgruntled jdh

I WOULD BE OBLIGED IF YOU WOULD CONTACT ME ON 07966137819 TO DISCUSS YOUR COMMENTS

DAVID ALEXANDER

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Latest Reviews

View all Reviews 429
3rd Oct 2024
reviewed by 'Andrew'
“This company's Aberdeen office is the pits. Staff are rude, dismissive and just difficult to deal with. They don't complete ......”
1st May 2024
reviewed by 'Cameron Armstrong'
“Special thanks to Ashley Ketchen from DJ Alexander. Ashley was friendly, very well informed, and made the process of viewing ......”
29th Apr 2024
reviewed by 'Kunle'
“Excellent Service offered by Chloe Mitchell and would recommend DJ Alexander...”
9th Jan 2024
reviewed by 'Gary Gentleman'
“Kristen Flockhart (application advisor) was incredibly helpful during the process of securing my new tenancy. She went above and beyond ......”
27th Dec 2023
reviewed by 'Sajad Ali'
“I would like to thank Imran for showing me around the flat viewing nicely. Truly a great person. He was ......”
8th Dec 2023
reviewed by 'Lauryn'
“If I could give zero stars I would. Don't give this company your business. If you're renting, look elsewhere. It's ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

DJ Alexander Lettings
John Cotton Centre, 10 Sunnyside
Edinburgh
City of Edinburgh
EH7 5RA
0131 558 3000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £168,000
Lettings 88% 87% £395 £3,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
101 17 224 63 1 0 7 1 7 8
Areas covered
  • Edinburgh
  • Glasgow
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Edinburgh Lettings, EH7
Glasgow, G12

“This company's Aberdeen office is the pits. ......”

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Oct 03,2024
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By: 'Andrew'
Oct 03,2024
0 people found
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This company's Aberdeen office is the pits. Staff are rude, dismissive and just difficult to deal with. They don't complete repairs, will look to hike your rent as much as possible after the first year and just fail in the most basic of property rental. ...
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“Special thanks to Ashley Ketchen from DJ Alex......”

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May 01,2024
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Ashley
By: 'Cameron Armstrong'
May 01,2024
0 people found
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Special thanks to Ashley Ketchen from DJ Alexander. Ashley was friendly, very well informed, and made the process of viewing and completing the tenancy agreement very easy and straightforward. Would highly recommend....
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“Excellent Service offered by Chloe Mitchell a......”

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Apr 29,2024
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Chloe
By: 'Kunle'
Apr 29,2024
0 people found
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Excellent Service offered by Chloe Mitchell and would recommend DJ Alexander...
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“Smooth and streamlined...”

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Jan 09,2024
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By: 'Gary Gentleman'
Jan 09,2024
0 people found
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Kristen Flockhart (application advisor) was incredibly helpful during the process of securing my new tenancy. She went above and beyond to help me and keep everything on track. Very professional service....
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“Excellent Service...”

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Dec 27,2023
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Imran
By: 'Sajad Ali'
Dec 27,2023
1 people found
this helpful
I would like to thank Imran for showing me around the flat viewing nicely. Truly a great person. He was very precise with the explanation and clear all the doubts regarding the property. Very humble and easy to reach person....
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“If I could give zero stars I would. Don't giv......”

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Dec 08,2023
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By: 'Lauryn'
Dec 08,2023
0 people found
this helpful
If I could give zero stars I would. Don't give this company your business. If you're renting, look elsewhere. It's not worth the grief. They will leave you without a working lock on your front door for weeks. Disgraceful....
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“As a new landlord I was hoping to make a litt......”

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Dec 06,2023
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By: 'Al'
Dec 06,2023
1 people found
this helpful
As a new landlord I was hoping to make a little stress free money from a residentual let. WRONG, there are a lot of hidden costs that have been poorly managed by DJ Alexander maintenance team since they took over. 1.I've had quotes of £600 to ...
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“DON'T DO IT, you will regret...”

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Nov 23,2023
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Donald
By: 'Niall'
Nov 23,2023
1 people found
this helpful
Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges. After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues ...
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“Imran Iqbal, thanks for everything, very help......”

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Nov 09,2023
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Imran
By: 'Emily'
Nov 09,2023
0 people found
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Imran Iqbal, thanks for everything, very helpful and professional service!...
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“Exceptional service throughout...”

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Oct 19,2023
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Juanita
By: 'Matt P'
Oct 19,2023
0 people found
this helpful
Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property. Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was ...
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“Very good service so far from DJ Alexander, r......”

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Oct 19,2023
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Elaine
By: 'David'
Oct 19,2023
0 people found
this helpful
Very good service so far from DJ Alexander, responsive to our contact and accommodated a few move on requests to help us get settled. Elaine was our property manager and she was in touch regularly and when having a question answered promptly and efficiently. Also, ...
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“D.J Alexanders are not responsible Agents, I ......”

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Sep 24,2023
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By: 'Fiona Savage'
Sep 24,2023
0 people found
this helpful

D.J Alexanders are not responsible Agents, I live across from a flat and rent as an HMO. New tenants moved in on September 1st 2023, and we have had two noisy parties. The first I reported to DJ Alexanders; however, it appears there was ...
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“Many thanks Natalie Cotton & Imran Iqbal!...”

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Sep 21,2023
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Imran
By: 'n/a'
Sep 21,2023
0 people found
this helpful
Many thanks Natalie Cotton & Imran Iqbal for your help navigating the lettings system and finding a flat during a rather busy period. If it was not for Natalie to make the time and look into my situation and then Imran to show me some properties ...
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“Service Delivery...”

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Aug 22,2023
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Ben
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Mark
By: 'Service'
Aug 22,2023
0 people found
this helpful
I've used D J Alexander for 6 years and have been very happy with the service from the team including Ben, Natalie, Lindsay and Mark who provide a very efficient, professional and friendly service. Any queries are dealt with promptly to my satisfaction....
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“Beyond Brilliant...”

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Aug 16,2023
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Ashley Smith
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Mark
By: 'Calum'
Aug 16,2023
0 people found
this helpful
The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys ...
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“My friends recommended DJ alexander and they ......”

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Aug 11,2023
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By: 'Isioma'
Aug 11,2023
0 people found
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My friends recommended DJ alexander and they didn't disappoint. Imran was very supportive and I recommend their seamless service....
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“Letting with DJ Alexander was stress-free....”

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Aug 04,2023
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Imran
By: 'Innocent Chiluwa'
Aug 04,2023
0 people found
this helpful
Letting with DJ Alexander was stress-free. Thanks to Imran Iqbal and his colleagues. You people are doing a great job. I will always recommend you....
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“Excellent service, so helpful and explained e......”

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Jul 21,2023
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By: 'India'
Jul 21,2023
0 people found
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Excellent service, so helpful and explained everything to us perfectly! Made the whole process very simple and straightforward!...
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“DJ Alexander staffs are very professional....”

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Jul 12,2023
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Mark
By: 'Johnny'
Jul 12,2023
0 people found
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DJ Alexander staffs are very professional. My experience started when I met with Mark Hall for property viewing. He was very timely, helpful and polite. He passed my application on to Carol Clark. Carol was an amazing staff. She gave me incredible support all the ...
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“Unnecessarily stressful...”

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Jun 27,2023
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By: 'Gabriele'
Jun 27,2023
0 people found
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Doing a a simple change of tenancy has been the most stressful experience with DJ Alexander. Their emails always came across as quite hostile and threatening for no apparent reason. Every time they asked us to fill in forms and gather documents, they always gave ...
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“Big thank you to Imran...”

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May 22,2023
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Imran
By: 'Megan'
May 22,2023
0 people found
this helpful
I went to view a property I had an eye on for a while and had a lovely letting agent Imran. He was so informative and friendly and made my viewing experience x10 better. D.J.Alexander is lucky to have him....
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“Thank you DJ Alexander & Imran Iqbal...”

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May 14,2023
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Imran
By: 'Aravind Chakilam'
May 14,2023
1 people found
this helpful
Thank you DJ Alexander & Imran Iqbal Hi, 5 star rating is what DJ Alexander always deserves. I have got a property which I believe the best in market with a reasonable rent especially in the city center. I personally "Thank" Imran Iqbal who has been with ...
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“Booked online and got a viewing within a few ......”

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Apr 19,2023
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Laura McTaggart
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John
By: 'Vinoth'
Apr 19,2023
0 people found
this helpful
Booked online and got a viewing within a few days. Went along and met John Sturgeon, who was absolutely lovely and a pleasure to chat with. Everything we asked, John Sturgeon answered, Also helped with goodlord team with ticked all the boxes and overall Laura ...
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“I have just had new tenants move into my flat......”

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Apr 11,2023
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Evie
By: 'Mark'
Apr 11,2023
0 people found
this helpful
I have just had new tenants move into my flat in Edinburgh and I am so impressed with the way D.J. Alexander have dealt with the whole process. In particular, I would like to thank Evie Hunter who personally dealt with the viewings, maintenance ...
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“Called and got a viewing within a few days. W......”

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Mar 24,2023
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Lauryn
By: 'Kirsty & Paul Moore'
Mar 24,2023
0 people found
this helpful
Called and got a viewing within a few days. Went along and met Lauryn Fraser, who was absoultely lovely and a pleasure to chat with. Everything we asked, Lauryn answered, ticked all the boxes and overall Lauryn was brilliant. Very satisfied with the whole experience ...
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“DJ Alexander failed to follow up on essential......”

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Feb 21,2023
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By: 'Health Effects of Mold'
Feb 21,2023
1 people found
this helpful
DJ Alexander failed to follow up on essential repairs to a roof leak for over 2 years, and now the property must be condemned and renovated, leading to a loss of income for the owner and spiralling costs. The black mold has also caused various health ...
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“Deposit Robbers...”

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Oct 31,2022
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By: 'Abi Thom'
Oct 31,2022
2 people found
this helpful
If I could give zero stars I would. We rented for 4 years with DJ Alexander and we had lots of issues with the property (those in themselves I realise weren't DJs fault). They were slow to resolve all of them, once requiring a formal complaint ...
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“After 5 phone calls and 2 emails, still no re......”

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Oct 04,2022
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By: 'Emma'
Oct 04,2022
2 people found
this helpful
After 5 phone calls and 2 emails, still no response. Appaling communication. Not once has anyone from the accounts dep answered the phone or responded to messages left. Shoddy customer care. Looking for new agents to look after my property....
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“Terrible terrible terrible...”

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Sep 08,2022
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Gill
By: 'Euan Williamw'
Sep 08,2022
7 people found
this helpful
Please note: this review is completely accurate and true and instead of being exaggerated has instead been 'dumbed down' due to the lack of energy and effort I can put into listing all the failings of DJ Alexander. The date of experience is down as ...
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“Would not reply to our emails. Getting them t......”

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Aug 03,2022
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By: 'Karolina'
Aug 03,2022
2 people found
this helpful
Would not reply to our emails. Getting them to do anything was a nightmare and once we left they got on our back for the smallest things even though we moved into a MESSY apartment to begin with. Would not recommend to anyone...
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Staff picture Laura McTaggart
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Staff picture Daniel
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Staff picture Laura O'Donnell
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents

Awards won by DJ Alexander Lettings, Edinburgh EH7 5RA



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Branch - Edinburgh Lettings, Edinburgh, EH7

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