100% sales valuation accuracy
100% sales fee satisfaction
Oct 30,2023
Oct 30,2023
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Coapt
4.1
(557)
Apartment letting agency in Brighton and Hove, England ‧ Open
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allAgents
4/5
131 reviews
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3/5
47 reviews
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4.1
(557)
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landlord64
letting agency27
tenancy27
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+6
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Joanna Gormley
5 reviews
just now
NEW
I never usually leave a review but I feel I need to let people know how good these guys are. I have been a neighbour next door to a coapt property for years. When ever we have needed to do any work on our garden it was all ways really …More
Hannah
1 review·9 photos
2 days ago
NEW
If you are a student, or the parent of one, please please PLEASE do not rent with this agency. …More
+6
1
James Castell
7 reviews·4 photos
3 days ago
NEW
Fantastic company to deal with. Always putting their customers first by ensuring the properties they rent are in the best possible condition. You'll always be greeted with a smile when you walk into their lovely modern office, and they will …More
4
Louise Skinner
4 reviews
3 days ago
NEW
Zoe is our account manager at coapt and has been letting out our families portfolio and sourcing our tenants for the last three years. We have found the whole team to be very helpful to us and also we hear great feedback from our tenants about how friendly they all are. Thank you Coapt!
4
Coapt (owner)
2 days ago
We greatly appreciate your continued trust in Coapt and the kind words about Zoe and our team. We're delighted to hear that both you and your tenants have had positive experiences with us. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for your ongoing partnership and support!
allAgents
https://www.allagents.co.uk › coapt....
Read Customer Reviews of Coapt
Coapt: 100% Valuation Accuracy, 75% Recommend, 100% Fee Satisfaction. Read the latest review - 'Systematic exploitation of students. Worst qu.
4.0
(131)
GetAgent.co.uk
https://www.getagent.co.uk › branch
CoApt - Brighton | Reviews & Performance
See how CoApt - Brighton perform, how quickly they sell properties how close they get to asking price, what customers think and what they charge.
3.0
(47)
allAgents
https://www.allagents.co.uk › review
Coapt Review by student, “brightons worst letting agent” 2019- ...
11 Jan 2019 — At the end of our tenancy they conjured up over £600 in 'fees' they took from our deposit. We left the property pristine, but still they charged ...
4.0
(133)
Trustpilot
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Coapt Reviews | Read Customer Service Reviews of www.coapt.co.uk
4 people have already reviewed Coapt. Read about their experiences and share your own!
2.9
(4)
Coapt
https://www.coapt.co.uk › students
Our journey
8 Dec 2017 — We waded through the reviews, we role played the awkward conversations we've had, and we plotted our route forward. Our business is changing ...
WhichPad
https://whichpad.com › listing › coa...
Coapt: Student & Property Sales – Student Reviews On Letting Agents
COAPT staff are horrible and rude in my experience. Many times I have found myself being shouted at and told of like I'm a child. This is in response to me and ...
Glassdoor
https://www.glassdoor.co.uk › Coap...
Coapt (UK) Reviews: What Is It Like to Work ...
The company has a fantastic feel to it, with a really friendly and supportive team, and huge opportunity to expand knowledge and develop professionally. There ...
4.8
(9)
Glassdoor
https://www.glassdoor.co.uk › Wor...
Working at Coapt (UK)
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4.8
(9)
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Indeed
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Joanna Gormley
5 reviews
just now
NEW
I never usually leave a review but I feel I need to let people know how good these guys are. I have been a neighbour next door to a coapt property for years. When ever we have needed to do any work on our garden it was all ways really straight forward and really good communication, last year we had fencing put up and needed permission to access there garden. When contacting co apt we spoke with a wonderful lady called Jenny Bourner who leased with the owner and got the ok really quickly it was all so much easier than anticipated. 10 out of 10
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Coapt
4.1
(557)
Apartment letting agency in Brighton and Hove, England ‧ Open
OverviewReviewsPhotosServicesAbout
Reviews from the web
allAgents
4/5
131 reviews
GetAgent
3/5
47 reviews
Google review summary
Reviews aren't verified
4.1
(557)
Reviews
All
landlord64
letting agency27
tenancy27
university15
+6
Sort by
Most relevant
Newest
Highest
Lowest
Joanna Gormley
5 reviews
just now
NEW
I never usually leave a review but I feel I need to let people know how good these guys are. I have been a neighbour next door to a coapt property for years. When ever we have needed to do any work on our garden it was all ways really …More
Hannah
1 review·9 photos
2 days ago
NEW
If you are a student, or the parent of one, please please PLEASE do not rent with this agency. …More
+6
1
James Castell
7 reviews·4 photos
3 days ago
NEW
Fantastic company to deal with. Always putting their customers first by ensuring the properties they rent are in the best possible condition. You'll always be greeted with a smile when you walk into their lovely modern office, and they will …More
4
Louise Skinner
4 reviews
3 days ago
NEW
Zoe is our account manager at coapt and has been letting out our families portfolio and sourcing our tenants for the last three years. We have found the whole team to be very helpful to us and also we hear great feedback from our tenants about how friendly they all are. Thank you Coapt!
4
Coapt (owner)
2 days ago
We greatly appreciate your continued trust in Coapt and the kind words about Zoe and our team. We're delighted to hear that both you and your tenants have had positive experiences with us. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for your ongoing partnership and support!
allAgents
https://www.allagents.co.uk › coapt....
Read Customer Reviews of Coapt
Coapt: 100% Valuation Accuracy, 75% Recommend, 100% Fee Satisfaction. Read the latest review - 'Systematic exploitation of students. Worst qu.
4.0
(131)
GetAgent.co.uk
https://www.getagent.co.uk › branch
CoApt - Brighton | Reviews & Performance
See how CoApt - Brighton perform, how quickly they sell properties how close they get to asking price, what customers think and what they charge.
3.0
(47)
allAgents
https://www.allagents.co.uk › review
Coapt Review by student, “brightons worst letting agent” 2019- ...
11 Jan 2019 — At the end of our tenancy they conjured up over £600 in 'fees' they took from our deposit. We left the property pristine, but still they charged ...
4.0
(133)
Trustpilot
https://uk.trustpilot.com › review
Coapt Reviews | Read Customer Service Reviews of www.coapt.co.uk
4 people have already reviewed Coapt. Read about their experiences and share your own!
2.9
(4)
Coapt
https://www.coapt.co.uk › students
Our journey
8 Dec 2017 — We waded through the reviews, we role played the awkward conversations we've had, and we plotted our route forward. Our business is changing ...
WhichPad
https://whichpad.com › listing › coa...
Coapt: Student & Property Sales – Student Reviews On Letting Agents
COAPT staff are horrible and rude in my experience. Many times I have found myself being shouted at and told of like I'm a child. This is in response to me and ...
Glassdoor
https://www.glassdoor.co.uk › Coap...
Coapt (UK) Reviews: What Is It Like to Work ...
The company has a fantastic feel to it, with a really friendly and supportive team, and huge opportunity to expand knowledge and develop professionally. There ...
4.8
(9)
Glassdoor
https://www.glassdoor.co.uk › Wor...
Working at Coapt (UK)
What is it really like to work at Coapt (UK)? What do employees say about pay and career opportunities? Discover anonymous reviews now!
4.8
(9)
https://m.facebook.com › ... › Videos
We love hearing your feedback here at Coapt. Here are some of our recent ...
0:08
UPLOADED BY:
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POSTED:
1 Jul 2021
Indeed
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Coapt Careers and Employment
Find out what works well at Coapt from the people who know best. Get the inside scoop on jobs, salaries, top office locations, and CEO insights.
People also search for
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Joanna Gormley
5 reviews
just now
NEW
I never usually leave a review but I feel I need to let people know how good these guys are. I have been a neighbour next door to a coapt property for years. When ever we have needed to do any work on our garden it was all ways really straight forward and really good communication, last year we had fencing put up and needed permission to access there garden. When contacting co apt we spoke with a wonderful lady called Jenny Bourner who leased with the owner and got the ok really quickly it was all so much easier than anticipated. 10 out of 10
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Latest Reviews
7th Oct 2023
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27th Jul 2023
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Opening Hours
Address
Coapt
108a Lewes Road
Brighton
Brighton and Hove
BN2 4AE
01273 645797
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £330,000 | £355,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 68 | 2 | 24 | 30 | 2 | 0 | 3 | 0 | 3 | 3 |
Areas covered
- BN1
- BN2
- BN3
- BN4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 25,2024
Sep 25,2024
0
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These agents are absolutely terrible and treat their tenants appallingly. My son rented a house through them. The sofas and carpets were flea-infested and there was extensive mould everywhere. Nothing worked properly and the furniture was of the poorest quality imaginable. None of it was ...
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Oct 30,2023
Oct 30,2023
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Coapt
4.1
(557)
Apartment letting agency in Brighton and Hove, England ‧ Open
OverviewReviewsPhotosServicesAbout
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allAgents
4/5
131 reviews
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3/5
47 reviews
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4.1
(557)
Reviews
All
landlord64
letting agency27
tenancy27
university15
+6
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Oct 07,2023
Oct 07,2023
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Avoid at all costs. Our experience was the same as many below - they let really poor quality accommodation, showed no interest in helping with any of the many issues from mould to poor heating and then charged through the nose for cleaning and repairs ...
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Oct 02,2023
Oct 02,2023
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Systematic exploitation of students. Worst quality at highest prices. Mould mushrooms and damp not sorted out in my daughter's room. House was a tip when moving in. Now seeking to retain large amount of deposit on no valid basis. Whoever you choose DO NOT use ...
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Oct 02, 2023
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(1)
My whole tenancy was a nightmare, the property had (and probably still has) continuing issues that were not fixed properly, Coapt would send maintenance out only for them to look around for a few minutes and say that it’s fine. Black mould was growing in my bedroom and I was told to clean it up myself despite it covering a large surface area and posing potential health risks. I had to sleep with a plastic sheet under my bed for a whole year as the frame itself was mouldy (which they never full ...
Aug 07,2023
Aug 07,2023
1
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this helpful
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I am currently renting a property that is being sold by my landlord, under Coapt.
So far I have been very flexible with every viewing booked, have worked my work around it, taken myself and my two kids out of the house.
There have been ...
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Jul 27,2023
Jul 27,2023
0
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worst letting agent I have used as a landlord never again- allegedly- I feel like I was not listening to and the tenants they put in were not checked as I would have liked...
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Nov 22, 2023
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Dear Landlord
we are sorry to hear about your bad experience as a landlord, We at Brighton Homes, would be delighted to let & manage your property and our staff have all been with us since we opened 14 years ago. We pride ourselves in providing excellent services. We guarantee that you wont be disappointed with what we offer. Please call us on 01273 672 333 ...
Oct 19,2022
Oct 19,2022
0
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Attention All students. Please avoid this letting agency at all costs. They will keep 90% of your deposit, while leasing you a sub standard accomodation. They think because you are a student they can treat you however they wish. If you are silly enough to lease ...
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Oct 05,2022
Oct 05,2022
2
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do not use Coapt! ANY other agent will be better than these guys who basically steals students money.
Really tasteless the whole process we dealt with them. And costly!...
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Oct 05,2022
Oct 05,2022
2
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I wouldn't recommend Coapt to ANY student.
In the case of my daughter - they did absolutely nothing to assist the students to get a refund of their paid deposits.
They charged the students for things which were already a problem/broken when they moved ...
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Sep 28,2022
Sep 28,2022
0
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Zoe and her team have worked tirelessy and in such a positive matter to let our properties and to resolve any maintenance issues. Great job, thank you!...
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May 30,2022
May 30,2022
4
people found
this helpful
this helpful
Do not go with these people! They will are unhelpful, lazy and money orientated. We have put in multiple formal complaints and had to see advice from Citizens Advice....
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May 23,2022
May 23,2022
0
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Very helpful and knowledgeable! Lovely 2 ladies Alice and her colleague, loved the houses and were very friendly. Couldn't of done anymore to help...
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Dec 04,2021
Dec 04,2021
2
people found
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this helpful
I've lived in my current rental property for 2 months, made extremely clear i'd be occupying the property for 2-3 years if everything works properly (It doesnt and i've only lived here momentarily so cannot even tell!) and Coapt will not leave me alone and keep ...
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Nov 29,2021
Nov 29,2021
2
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Avoid like the plague !!
Sales teams will say anything to get you to sign a contract, anything they say, get in writing because it's most likely false. Phone lines aren't recorded just leaving a further gap for dodgy practises.
Was advised as a student, I ...
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Aug 31,2021
Aug 31,2021
0
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We used Syd and the team at Coapt to sell our property. Given the complexity of the sale it was seamless and most importantly stress free. Syd has sound knowledge of the area and was able to give good pre-sale advice. His evaluation was spot ...
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Jun 11,2021
Jun 11,2021
3
people found
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As landlords we paid Co Apt £1,200. We asked for a group of 4 students, they upset our current students by turning up unannounced and without consulting us they got 3 students and 1 professional. We had to chase them at every stage for over a month and we ...
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Feb 26,2021
Feb 26,2021
0
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Bronte and Martha were incredibly helpful and kind to us when looking for a house, they were able to answer all questions with great insight and we can’t thank them enough for helping us find a great home that suits all of us!
Really ...
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Feb 17,2021
Feb 17,2021
0
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For 10 years Coapt have been managing our properties and very happy with their service. Particularly appreciate Kayleigh Beal for her amazing efficiency and professionalism whenever I need assistance!...
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Feb 05,2021
Feb 05,2021
0
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Martha was very kind and helpful, she gave us all the information needed and excellent at representing the house which important skills for this job....
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Feb 05,2021
Feb 05,2021
0
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We had a very informative and nice agent called Martha who gave us all the information we were looking for, gave us a good tour of the property and showed all of the features that the property had to offer. She was also very friendly....
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Feb 04,2021
Feb 04,2021
0
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I am a landlord and Coapt manage our properties. So good to always have Kayleigh to sort out finance issues. She is always well mannered and super efficient....
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Jan 12,2021
Jan 12,2021
0
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An incident occurred in my garden due to a neighbours tree that had fallen and broken my fence and wall, over the Christmas period. So I got in touch with Coapt as they were the letting agent for the house. And Grace Kifford answered our ...
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Sep 07,2020
Sep 07,2020
2
people found
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Rented a property with coapt for my first year at uni and they will try and take every last penny possible. I left my room exactly how it was at the start and I only got half of my deposit back, I was charged for ...
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Aug 29,2020
Aug 29,2020
5
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A very disappointing experience. Sorting out viewings was challenging enough, we had organised viewings for flats and houses that either CoApt didn't turn up to or didn't have the key for. Once we did get our flat, one of my flatmates got shown around the ...
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Aug 27,2020
Aug 27,2020
2
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Appalling contract that protects only the landlord. It seems that all agencies are using similar tactics and it doesn't leave students with much choice in terms of contract. Communication with Coapt has been poor with little, late or no response to emails. Still waiting for ...
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Mar 30,2020
Mar 30,2020
3
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this helpful
we have been informed by co apt that we the parents will have to pay the overpriced rent for the dump my son and his friends live in despite the fact that they have had to leave the house due to the coronavirus breakout,our ...
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Apr 01, 2020
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Hello Mat, I am sorry to hear you have been affected by coronavirus. We of course want to help all our tenants and landlords through this difficult situation. At the moment the government has not announced that tenants are not liable to pay their rent and unfortunately many landlords are still tied in to paying their mortgages. However, landlords are encouraged to be flexible, they may be entitled to a mortgage holiday in which they can delay payments and can therefore pass this delay on to the ...
Mar 30,2020
Mar 30,2020
2
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we have been informed by co apt that we the parents will have to pay the overpriced rent for the dump my son and his friends live in despite the fact that they have had to leave the house due to the coronavirus breakout,our ...
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Feb 09,2020
Feb 09,2020
2
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Please help, coapt!
My windowsill has been so damp and rotted it's falling off for months, and fist sized mushrooms have been sprouting out of it all winter. Some scaffolding was put up outside my window for some reason, and air bricks have been put ...
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Feb 10, 2020
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Hi Phoebe,
I am so sorry this issue has taken longer than we would like to resolve. On investigation I can see there has been a lot involved to get to this stage and frustratingly the previous works did not resolve the issue, our contractor is booked in to carry out further repairs this week. Thank you for being so patient this far, I understand it must be very frustrating. The management team are now aware of your issue and will be keeping a close eye on the situation, we will keep in contact ...
Nov 21,2019
Nov 21,2019
6
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this helpful
I cannot express how much I advise against using this letting agents, biggest mistake of my life. To cut a long story short I have paid £650 for a place I never even lived in, partly an £450 “exit fee” where I also had to pay to ...
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Oct 28,2019
Oct 28,2019
3
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Terrible experience!!
If you are a student, do not go for this agency.
They only care about money. They don't care about you at all.
Prior to the renting, they are lovely and treat you very well.
But they lie. Do not fall for it.
...
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Oct 29, 2019
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Hi Marco, I've just tried to call you as we take all feedback seriously and we genuinely care about our customers. We went above and beyond when you first moved to Brighton, we allowed you to move in without completing you money and paperwork, all in good faith. At no point have we lied or blackmailed you, we have informed you in order to exit your fixed term contract earlier than agreed, you need pay a £50 change of tenancy fee to cover the administration process. This is a permitted payment u ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:30 PM 13/12/2017 by Dan Taylor
