0% sales valuation accuracy
0% sales fee satisfaction
Apr 10,2013
Apr 10,2013
2
people found
this helpful
this helpful
I found a property for my son to let and had to pay the £200 admin fee up front. Unfortunately my son failed the credit check and despite us offering to pay the six months lease in one go, my son was declined. No problem at least we would get £150 back. Having paid the £200 by debit card i expected that the refund would be returned via the same method. This apparently is not the way that John German do business. I was told by a member of their staff that a cheque would be posted to our address! This would take a couple of days to arrive and five days to clear through my bank. Naturally i objected strongly that refunds should be made the same way as customers make payments. The attitude from their staff was dismissive, arrogant and bullish. "This is how we do it here" was the reply. Having stood my ground and insisted that the refund would not be acceptable by cheque, they finally agreed to make payment by bacs to my account. This was a week ago and i am still waiting!
Definately the worst agent i have dealt with, both arrogant and completely unhelpful.
Steer clear like the plague!
Definately the worst agent i have dealt with, both arrogant and completely unhelpful.
Steer clear like the plague!
What agent could do to change your mind?
Better customer serviceAttached Filesnbsp;
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Latest Reviews
10th Apr 2013
reviewed by 'John'
5th Feb 2010
reviewed by 'Andy'
Opening Hours
Address
John German
5 Pool lane
Stafford
Staffordshire
ST17 0TR
01785 236600
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 10,2013
Apr 10,2013
2
people found
this helpful
this helpful
I found a property for my son to let and had to pay the £200 admin fee up front. Unfortunately my son failed the credit check and despite us offering to pay the six months lease in one go, my son was declined. No problem at ...
read full review
read full review
What agent could do to change your mind?
Better customer serviceAttached Filesnbsp;
Was this helpful?
Yes
Yes
Feb 05,2010
Feb 05,2010
1
people found
this helpful
this helpful
I brought a house through the Stafford branch last summer. I was very impressed with their service and dealing with my offer and follow though to completion. I feel that the service they offered was of a good standard and I would use them again ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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