97% sales valuation accuracy
96% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
Oct 27,2023
Oct 27,2023
2
people found
this helpful
this helpful
Steer clear!....
After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much better.
In trying to make a complaint I was made to feel that it was my fault to the point of not being able to discuss my problems without being constantly interrupted and talked over. To date JonesRobinson have caused several financial issues now, along with one family feud due to managing to lock 3x sets of keys in the house and contacting alternative family members that they had no authorization to do so, again at further cost to myself.
The latest round of poor service involves poor communication with reference to receiving a late payment, subsequently this has since cost myself further financial problems. My advice is to steer clear of Jones Robinson! In my opinion they are very below par, with extremely rude staff. I will be moving my custom elsewhere as soon as possible and at any cost that I may incur.
Let me start by explaining out my issue regarding the service I have received with regards to poor communication;
I was notified that the tenants would like to pay late, I was questioned as to whether this would be acceptable.
My response being that so long as the money was within my account before the next month began it would be ok.
This email was never responded to, so I believed the money would be going in before this date.
It was only responded to when I emailed on the last day of the month after I had checked my account.
A simple email would have saved me an awful lot of time and effort with having to move money around, ringing my mortgage lender and obtaining what now is a black mark against my credit rating as I could have reacted in a different manner.
This is just one one the amateur mistakes JonesRobinson made. 100% do not entertain trying to working with JonesRobinson.
After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much better.
In trying to make a complaint I was made to feel that it was my fault to the point of not being able to discuss my problems without being constantly interrupted and talked over. To date JonesRobinson have caused several financial issues now, along with one family feud due to managing to lock 3x sets of keys in the house and contacting alternative family members that they had no authorization to do so, again at further cost to myself.
The latest round of poor service involves poor communication with reference to receiving a late payment, subsequently this has since cost myself further financial problems. My advice is to steer clear of Jones Robinson! In my opinion they are very below par, with extremely rude staff. I will be moving my custom elsewhere as soon as possible and at any cost that I may incur.
Let me start by explaining out my issue regarding the service I have received with regards to poor communication;
I was notified that the tenants would like to pay late, I was questioned as to whether this would be acceptable.
My response being that so long as the money was within my account before the next month began it would be ok.
This email was never responded to, so I believed the money would be going in before this date.
It was only responded to when I emailed on the last day of the month after I had checked my account.
A simple email would have saved me an awful lot of time and effort with having to move money around, ringing my mortgage lender and obtaining what now is a black mark against my credit rating as I could have reacted in a different manner.
This is just one one the amateur mistakes JonesRobinson made. 100% do not entertain trying to working with JonesRobinson.
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Latest Reviews
27th Oct 2023
reviewed by 'Jóhann'
27th Jul 2023
reviewed by 'Sandra Chuma'
28th Mar 2023
reviewed by 'Marcin'
1st Aug 2022
reviewed by 'Govinden'
29th Jun 2022
reviewed by 'Andrew'
Opening Hours
- Open: 24/7
Address
Jones Robinson Estate Agents
118 Bartholomew Street
Newbury
Berkshire
RG14 5DT
01635 35010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £25,200 | £1,350,000 |
| Lettings | 87% | 90% | £525 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 72 | 2 | 123 | 15 | 354 | 1 | 97 | 3 | 17 | 5 |
Areas covered
- RG14
- RG14
- RG17
- RG18
- RG18
- RG19
- RG19
- RG20
- RG20
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 13,2024
Dec 13,2024
0
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We found a buyer for our bungalow with planning permission. Throughout the prolonged period to exchange, which was outside the control of J-R, Paula has maintained excellent communications and chased the buyer plus their solicitor on a regular basis. We really appreciated her support and ...
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Oct 27,2023
Oct 27,2023
2
people found
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Steer clear!....
After paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much ...
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Jul 27,2023
Jul 27,2023
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I am a new client to JR and I had a great experience. It did not take me more than 4 weeks from the viewing date to moving in my new home. Thanks to Paige Bradley and her team. They made sure everything was clear and ...
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Mar 28,2023
Mar 28,2023
1
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I wish to not give even one star! Full of liars. Strongly not recommend this Estate agent! Stay away from them! Purchased the property in Thatcham and waiting 6 months, vendor extent the sales forever and after that received the phone call that the vendor not ...
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Aug 01,2022
Aug 01,2022
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If 6 stars were to exist, I would have rated Jones Robinson Estate agency 6 stars where they have stars among the staff. One great example is Clare Black, the name itself tells you that she is the brightest of the stars in the Jones Robinson galaxy. ...
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Jun 29,2022
Jun 29,2022
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We have used JR for 10 years managing our property and we were always completely satisfied with their service. We also sold a property using Michael Simpson which was extremely well managed. We have now decided to sell another property which was initially a smooth process ...
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Jan 29,2022
Jan 29,2022
1
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Caitlin was extremely helpful during my telephone conversation. She was friendly yet professional. She took time to listen to my questions and found out the answers immediately. She used her local knowledge of Newbury to tell me more about the Greenham area.
Caitlin went out ...
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Oct 21,2021
Oct 21,2021
0
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Really disappointed!
They promise to contact me about the letting but no one call back, it has been over 2 weeks and I still don't know if I am able to move in on time.
I'm so tired to call them again and again, they don't ...
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Aug 25,2021
Aug 25,2021
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I'm normally the last person to write a glowing review about my experience of an estate agent! Having moved 19 times over 37 years I have become accustomed to receiving over estimates on the true value of my property, which ultimately ends up with disappointment once the ...
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Mar 12,2021
Mar 12,2021
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Have worked with Paul and Paula on a house sale and appreciated the professional approach and support as we progressed through from offer to completion....
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Jan 29,2021
Jan 29,2021
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I recently sold a flat in Newbury through Jones Robinson. The service they offered was excellent. From the very professional sales video of the property (which brought quick results in finding a buyer) to the final completion I always felt the team were supportive and ...
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Jan 12,2021
Jan 12,2021
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Through my experience with Jones Robinson it has been a mixed bag in terms of their ability to assist. Initially when looking at a property to rent they couldn't be more helpful jumping at the opportunities to show me properties. Once I had picked a ...
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Jan 12, 2021
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So sorry to read your comments, we would like to investigate this matter further. Please can you provide your full name and contact details to [email protected]. ...
Jan 04,2021
Jan 04,2021
0
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We decided to use Jones Robinson Lettings because we had a very good (if initially unsuccessful) experience with Jones Robinson Estate sales; the estate agents were (and remain) helpful, kind, professional, prompt, and honest. It is unfortunate that none of these words can be used ...
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Dec 21,2020
Dec 21,2020
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The original property I had planned to rent fell through. Jones Robinson acted very quickly with setting up a same day viewing on another property and helped me get a new (better) flat organised very quickly. Referencing & paperwork was very organised and straightforward process....
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Oct 21,2020
Oct 21,2020
0
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Jones Robinson have been extremely helpful & patient with my elderly dad and the selling of his house. Although the sale isn't yet finalised , Paula Rudge has dealt with every aspect in a kind & thorough way. The sale is not an easy one with a few ...
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Oct 13,2020
Oct 13,2020
0
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I'm in the process of buying my first house, and the team at Jones Robinson have been amazing. During viewings James was easy to talk to and have honest conversations with, and Caroline from the sales team has been absolutely fantastic. She is so supportive ...
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Oct 05,2020
Oct 05,2020
0
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Very hepful and thorough. Caroline was in regular contact in the lead up to my purchase and helped actively chasing the mortgage broker and solicitors to push ahead with an exchange date. Also made special arrangements for my survey. Much appreciated....
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Sep 30,2020
Sep 30,2020
0
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I recently began the process of putting my property on the market and Ed Taylor from the JR team was my agent - the service received was exceptional. Ed was extremely professional, informative and so very helpful throughout the process, I would highly recommend JR ...
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Sep 03,2020
Sep 03,2020
0
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I have rented my property out with Jones Robinson for the past two years and can highly recommended their rental and property management service. Repairs and inspections are always arranged and completed quickly and with regular communications and any problems with the property or tenants ...
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Jul 10,2020
Jul 10,2020
0
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I have had a wonderful experience with James Robinson in Lambourn it was a tricky and long ride in which I felt secure and safe along the way. Many many thanks to Toyah and Joe who worked endlessly for a successful outcome ....
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Jun 16,2020
Jun 16,2020
0
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Kate, Beth and the whole Jones Robinson team were wonderful with helping us to sell our house! From when Kate came to do the initial valuation we knew they were a good match for us. We really appreciated their honestly and advise to make the ...
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May 27,2020
May 27,2020
0
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I just recently completed a very stressful purchase of a new flat via Jones Robinson and the team at JR were great. The developer who I bought it from kept tripping up on many different aspects of the sale, which was six months plus delayed, ...
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Mar 17,2020
Mar 17,2020
0
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I selected Jones Robinson to sell my property in Newbury based on their good track record, my previous experience of them from 17 years ago and the excellent response I received to my request for a valuation.
Neil Ballard and Paula Rudge led the project, although ...
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Mar 16,2020
Mar 16,2020
0
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Jones Robinson offer an impeccable service based on integrity, efficiency, & transparency as well as being customer centric.
The process of and buying and selling is a stressful time. To date all at Jones Robinson have worked as a team to support and administer on behalf ...
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Mar 02,2020
Mar 02,2020
0
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We eventually sold our house in a difficult market overshadowed by Brexit and recession fears. We tried 3 estate agents over a long period but eventually came back to Jones Robinson who were easily the best. Paula was diligent and proactive throughout and we really appreciated ...
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Feb 27,2020
Feb 27,2020
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I recently put my house on the market with Jones Robinson Lambourn. I had known of the agency before when I had been looking for a house and had built up a very good relationship with Toyah Leonard and Jo Schedler who work at the ...
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Feb 09,2020
Feb 09,2020
0
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Very pleased with the service we have received from Jones Robinson in selling our house.
The whole team have been fantastic throughout and have kept us up to date at all times, whilst being friendly and professional.
Paul, Harris and Karen have particularly stood out ...
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Jan 10,2020
Jan 10,2020
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I put my property on the Market in early September 2019, having already found somewhere I liked late August. Originally it was Michael Page who came to see me and dealt with my property and he was very helpful. Unfortunately he left the business. But James ...
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Dec 24,2019
Dec 24,2019
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From start to finish Beth at Jones Robinson was truly Exceptional, she was very professional in all aspects of the sale. Everything she promised she fulfilled and went above and beyond. Nothing was ever to much trouble, her communication was second to none and overall ...
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Dec 11,2019
Dec 11,2019
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Great service from the Jones Robinson team, including Harris, Neil and Wendy. Good communication, and patience with all our decision making!...
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