84% sales valuation accuracy
89% sales fee satisfaction
83% lettings valuation accuracy
90% lettings fee satisfaction
Oct 26,2023
Oct 26,2023
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I simply cannot recommend Andrews (Wallington), especially Ben Gordon-Smith enough. Having separated from my husband and living with family it was a very hard time for me and my x2 girls. After viewing a number of properties and being rejected, I saw a 2nd property through Andrews and got to meet Ben in person and explained my situation.
After initially not being selected for a 2 bedroom flat in Wallington, 2 weeks later Ben contacted me to say that the initial persons references had failed and if I was still looking he could speak to the landlord. He got me selected and really supported and helped me and my guarantor through the process, which was not easy. He truly cares and has a heart of gold, he went out of his way to help me and at times like this a little kindness means so much. His colleagues Austin and Karen were also so helpful. The customer experience with Andrews is truly remarkable and I cannot recommend them enough.
After initially not being selected for a 2 bedroom flat in Wallington, 2 weeks later Ben contacted me to say that the initial persons references had failed and if I was still looking he could speak to the landlord. He got me selected and really supported and helped me and my guarantor through the process, which was not easy. He truly cares and has a heart of gold, he went out of his way to help me and at times like this a little kindness means so much. His colleagues Austin and Karen were also so helpful. The customer experience with Andrews is truly remarkable and I cannot recommend them enough.
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Latest Reviews
9th Feb 2023
reviewed by 'Amanda Slade'
3rd Nov 2021
reviewed by 'Happy Customer'
26th Jan 2021
reviewed by 'Vathani'
3rd Feb 2017
reviewed by 'Disappointed'
Opening Hours
Address
Andrews
2 Wallington Square
Wallington
Greater London
SM6 8RG
020 8773 2788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 84% | 89% | £505,000 | £505,000 |
| Lettings | 83% | 90% | £650 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 0 | 19 | 1 | 7 | 1 | 4 | 0 | 3 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 26,2023
Oct 26,2023
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I simply cannot recommend Andrews (Wallington), especially Ben Gordon-Smith enough. Having separated from my husband and living with family it was a very hard time for me and my x2 girls. After viewing a number of properties and being rejected, I saw a 2nd property ...
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Feb 09,2023
Feb 09,2023
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I cannot recommend James and his team highly enough, their professionalism is second to none. Not only are they knowledgeable and professional in equal measures, they genuinely care and that's often rare in property transactions. This team have been tested to the enth degree during ...
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Nov 03,2021
Nov 03,2021
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Excellent professional service from James and his team at Wallington. House sale went smoothly from initial contact, through to completion. Kept informed at regular intervals. Would highly recommend....
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Apr 23,2021
Apr 23,2021
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Andrews Wallington helped me get my new flat effortlessly. Raphael was very professional and helpful throughout. Thanks very much once again....
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Jan 26,2021
Jan 26,2021
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Sherry Kewell from Andrews was excellent. Simply provided all the information I needed so I could get on the Rental now or in the very near furture! Such caring approach , informative and professional all that the same time.
It makes renting with Andrews such a ...
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Feb 03,2017
Feb 03,2017
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Having used Andrews twice, it has been a poor experience as a tenant, almost no communication from the property management side. Nice to deal with only when they want something from you....
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Sep 05,2015
Sep 05,2015
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Brain was our first point of contact. His enthusiasm, professionalism and their competitive fees helped to make it an easy decision for us to use Andrews as our preferred letting agent. Ramaine conducted most of the viewings and was our main point of contact throughout ...
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Comment on agent fees
It was good that there was an element of negotiation on the fees with parts we could include or reject or haggle over. I feel we achieved a fair balance on both sides.
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Aug 31,2015
Aug 31,2015
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Ramaine has been our helpful property manager for many years. She is placid, professional, honest, accurate and thorough. Ramaine will follow through all tasks and once completed will update you. She is contactable by phone or email who replies to queries with precise answers. Also, ...
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Aug 20,2015
Aug 20,2015
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Ramaine was the only agent to step to the next level, to find a place to move, as I was pressed by time to find another place to live. I've got in touch with other agencies, but Andrews, and Ramaine in particular were the ones ...
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Aug 20,2015
Aug 20,2015
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My review is based on the service that Ramaine Wilson has provided as an agent at Andrews Letting and management. I have dealt with Ramaine in the past 3-4 years and was impressed with her professionalism. On number of occasions , I have contacted her to ...
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Aug 19,2015
Aug 19,2015
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The team at Andrews lettings were friendly, supportive throughout our process, kept in regular contact and provided an efficient service for us.
We were given a few great lettings options, and visited a property that we were unsuccessful in getting, however the team were right ...
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Comment on agent fees
Not out of the ordinary, found it quite acceptable and in line with industry average
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Aug 18,2015
Aug 18,2015
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As a non UK resident landlord, it's been absolutely brilliant to have such a reliable and efficient Property Manager as Ramaine 'taking care' of my flat.
I've been letting my place out thru Andrews for several years now, and during that time she has always ...
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Aug 18,2015
Aug 18,2015
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I found the Agency very friendly and welcoming. Nothing was too much trouble and they were very informative about the whole process of Letting (as this was my first time). They told me exactly how much I had to pay with no nasty extra surprises. ...
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May 12,2015
May 12,2015
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Our agent was extremely helpful. Being a first time tenant I had a lot of questions and queries and he was so kind and friendly and happy to help however small or big the query was. Everything was made straight forward and everything was done ...
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Apr 30,2015
Apr 30,2015
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This is the first property I have rented Andrews have given great customer service. Spent time explaining all information and was able to answer any queries. I had a problem with my hot water contacted Andrews they were very helpful and gave me their contractors ...
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Apr 29,2015
Apr 29,2015
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Excellent service! im happy with my new flat, Remain Wilson was such a helpful for us. Very good job guys. From 0 to 10 i give 11...
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Apr 23,2015
Apr 23,2015
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had a brilliant fast service with andrews. romaine was very helpful and very quick with sorting out all the paperwork and payments. overall really happy with the service....
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Comment on agent fees
fees I thought were pricey but it's my first time renting so maybe I'm just not familiar with these things
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Apr 03,2015
Apr 03,2015
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I found the property I am renting through Andrews on the Zoopla website. The day it came online i was on the phone to the agent to get a viewing. But at the time it was listed with another agent. Needless to say, this particular ...
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Mar 30,2015
Mar 30,2015
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Wrote the agreement, found the tenant. He was polite and tried to do his best to make happy both the tenant and the landlord....
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Comment on agent fees
It could be less expensive
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Mar 27,2015
Mar 27,2015
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We contacted andrews asking for a property that would meet all of our requirements (schools, travel and parking). Andrews then contacted us when the perfect property for us came up on the market. The level of professionalism was amazing and I would recommend Andrews as ...
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Mar 08,2015
Mar 08,2015
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Provide sound knowledge of industry. Communication always precise and accurate. All written data is clear and supporting evidence is attached when required. When they are absence colleagues have been helpful too. Agency was clean and neat.
Both staff members always polite....
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I
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Feb 24,2015
Feb 24,2015
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My husband and I bought 83 Canon Court through Andrews and Partners in Wallington in April 2012 and chose to engage their letting services to manage the apartment. Throughout that time we have dealt with Ramaine Wilson and I would like to register how delighted we are ...
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Comment on agent fees
Would be good if the fee for renewing the lease could be reduced. We are 75 year olds and the rent is a major part of our income so we basically lose quite a lump of money every time the tenant renews.
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Feb 18,2015
Feb 18,2015
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Ramaine has been dealing with letting our mother's house since January this year and both myself and my brother as landlords have found her to be very professional and approachable. She has kept us in touch as matters have progressed and has provided a prompt ...
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Feb 11,2015
Feb 11,2015
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The service we have received from the team at Andrews over the last 3 years as a tenant in a property managed by them has been wonderful. Especially the care and dedication Ramaine gives to her role looking after existing tenants. This excellent service influenced out ...
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Feb 09,2015
Feb 09,2015
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My review is based only on Ramaine and the manner in which she has overseen the letting of our property over the past few years. She is very professional in her approach plus having met her found her to be a very pleasant and helpful ...
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Comment on agent fees
I must agree with a previous reviewer that there are too many "extra charges " added on and all fees are taken up front which leaves you a long period before receiving any rent !
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Feb 06,2015
Feb 06,2015
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Ramaine was helpful and kind of "HIT THE NAIL" attitude. She ensured that transition is smooth and comitted on what is achievable....
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Comment on agent fees
I am not sure if the fee is high or low. But for the professional approach, I would never regret for paying this fee.
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Feb 02,2015
Feb 02,2015
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I have dealt with Ramaine Wilson for over six years and I have never failed to be impressed by her professionalism. As a then new landlord, I was worried that I would not know what to do or how to do it. But from outset ...
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Feb 02,2015
Feb 02,2015
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Andrews impressed me greatly. They found me a tenant within just a few hours and handled the whole thing well. I felt confident that they had taken any concerns seriously and changed the contract exactly as I wanted it. Everything went well....
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Comment on agent fees
The fees for finding the tenant were OK but the fees for organising the contract for a second year were too steep so I didn't go ahead with the let for a second year.
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Jan 12,2015
Jan 12,2015
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Ramaine Wilson has always been very helpful and professional. She has taken me successfully from being a novice land lady a few years to the present. Nothing has ever been too much trouble, She gave me personal attention and when she committed herself to doing ...
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Dec 19,2014
Dec 19,2014
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Quite upset that Ramaine is progressing to another department. I have received nothing but courteous and efficient service from her over the last four years. A great assett to Andrews....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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