“Trickery, incompetence and inefficiency...”
1 Star Review
Oct 23,2023
By:
'Hervé'
Oct 23,2023
Branch: London, 298 Elgin Avenue
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W9
Branch: London, 298 Elgin Avenue
Lettings (as a Tenant)
Postcode: W9
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Dexters (Maida Vale) is at least incompetent, possibly criminal. They are highly unprofessional, inefficient, dismissive, and invisible.
First of all, they hid essential information that contradicted directly with the conditions of our offer to rent a flat, and told us AFTER signature that our conditions could not be met (fixing a leak in the ceiling), locking us up in a contract against our will using trickery. We have evidence that they were aware of the severity of the leak before our signature, and that it was significantly more severe than Eva made us believe during the viewing.
Then, during the tenancy, not a single repair we requested has been met in over 8 months, which includes for instance: broken windows, fully detached bathtub tap in the bathroom, broken shower curtain hanger and towel rack, broken wardrobes, broken kitchen tiles. This point is more about property management than the agency itself, but I believe it is worth mentioning how pathetic the entire picture of our tenancy has been.
Despite stating explicitly that we required the leak to be fixed BEFORE moving into the property, and after being tricked into this contract, we have become the caretakers of the flat for 7 months. When work finally started on the roof (7 months after we moved in), the council contractors left a hole in the roof, causing a massive new leak that eventually found its way into the electric system and the fuse box, which made the flat legally uninhabitable and we were forced to live in airbnbs for 10 days. Please note that dexters has no emergency line, the number they provide is a subcontractor which cannot provide any help or authority.
Since we raised our formal complaint, Negin (the agency “director”) is avoiding our calls, never calls back no matter how many times we try, and is reportedly in meetings all the time. The only way we have to get any sign she is alive is by pinging Ed or Ryan from property management.
Avoid Dexters Maida Vale at all costs.
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