50% sales valuation accuracy
33% sales fee satisfaction
33% lettings valuation accuracy
30% lettings fee satisfaction
Oct 17,2023
Oct 17,2023
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I rented through Connells for a number of years and sold my property through them with the tenant in situ. I was told it would make the whole process smoother.
Unfortunately, this was not the case. The last months rental money was held on a 'float', I was told this is done so that the correct money would be transferred at the end of the sale.
The property sold in August and I haven't received the correct money!
Of the £1000 that the tenant paid for the month, I have received £156. To make matters worse an apportionment was taken from the sale amount ( the solicitor and Connells arranged this), so that the new landlord received his two weeks rental, where it overlapped slightly with the sale and him taking over the property. I was of the understanding that I would receive the full amount on the float to make up for the apportionment being taken from the sale price.
Connells have now washed their hands of the situation, telling me that I will have to go to my solicitor for them to speak to the buyers side, as the tenant and the new landlord are no longer anything to do with them and can't get any money from them…. The money was on a float so they shouldn't have to go back to them!
This is Connells problem to resolve, where has the rest of that money gone on the float??
To make matters worse Connells told me (whilst the sale was going through), that the new landlord had spoken to them to put forward an increase to the tenant, of an extra £600, and that they were shocked that she was absolutely fine with paying the increase. Every time I tried to increase the rental when it was up for renewal, Connells told me that I couldn't increase by much, as it would put the tenant off, as an example in 2020, the rental was increased by just £20 per month, I was told any more than this would put the tenant off.
It only increased to £1000, a year or so ago, for a three bed in Aylesbury! This was only just covering my mortgage by the time management fees were taken etc.
Anyone that says Connells only care about landlords are wrong, they don't care about anyone.
Abysmal service and incompetent staff. Avoid like the plague.
Unfortunately, this was not the case. The last months rental money was held on a 'float', I was told this is done so that the correct money would be transferred at the end of the sale.
The property sold in August and I haven't received the correct money!
Of the £1000 that the tenant paid for the month, I have received £156. To make matters worse an apportionment was taken from the sale amount ( the solicitor and Connells arranged this), so that the new landlord received his two weeks rental, where it overlapped slightly with the sale and him taking over the property. I was of the understanding that I would receive the full amount on the float to make up for the apportionment being taken from the sale price.
Connells have now washed their hands of the situation, telling me that I will have to go to my solicitor for them to speak to the buyers side, as the tenant and the new landlord are no longer anything to do with them and can't get any money from them…. The money was on a float so they shouldn't have to go back to them!
This is Connells problem to resolve, where has the rest of that money gone on the float??
To make matters worse Connells told me (whilst the sale was going through), that the new landlord had spoken to them to put forward an increase to the tenant, of an extra £600, and that they were shocked that she was absolutely fine with paying the increase. Every time I tried to increase the rental when it was up for renewal, Connells told me that I couldn't increase by much, as it would put the tenant off, as an example in 2020, the rental was increased by just £20 per month, I was told any more than this would put the tenant off.
It only increased to £1000, a year or so ago, for a three bed in Aylesbury! This was only just covering my mortgage by the time management fees were taken etc.
Anyone that says Connells only care about landlords are wrong, they don't care about anyone.
Abysmal service and incompetent staff. Avoid like the plague.
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23rd Oct 2023
reviewed by 'Lina'
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reviewed by 'Katherine Price'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 33% | £365,000 | £365,000 |
| Lettings | 33% | 30% | £725 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 1 | 4 | 1 | 0 | 1 | 0 | 1 | 4 |
Areas covered
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- Block Management
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- Conveyancing
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Oct 17,2024
Oct 17,2024
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Don't let or Buy the property in Alton Mews Aylesbury, HP19 8JZ.
Be careful if you're still going ahead with this property.
The property is poorly built and the painting and the electrical works are of very poor quality. I would have given 0 rating if ...
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Sep 04,2024
Sep 04,2024
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Great experience renting a property through Connells. They were super attentive and helped us settle an agreement incredibly quickly....
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Apr 30,2024
Apr 30,2024
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It was a great experience being shown around by staff Rawail in Aylesbury branch. He was professional, polite and knowledgeable of his job. His dedication and patience was excellent as he even showed as around for the second time when we requested. I was also ...
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Apr 10,2024
Apr 10,2024
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On the back of the valuation yesterday with Chase I would like to let you know that we find him to be an outstanding Estate Agent, as he came well prepared, understood our situation, confirmed our view of thinking, and was very mindful. It was ...
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Oct 23,2023
Oct 23,2023
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You do not deserve even 1 star Connells in Aylesbury! Stay away from this estate agency. Especially STAY AWAY from Adam Manning who is a senior lettings manager. He is BIG LIAR and he puts in people mouth things they never said. My husband did not ...
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Oct 23, 2023
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(1)
Hi Lina,
Thank you for your review, I'm sorry to read of your dis-satisfaction. As discussed previously, there were a couple of opportunities to disclose of the poor credit on your records before references started so we haven't done anything wrong and follow all procedures. ...
Oct 17,2023
Oct 17,2023
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people found
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I rented through Connells for a number of years and sold my property through them with the tenant in situ. I was told it would make the whole process smoother.
Unfortunately, this was not the case. The last months rental money was held on a ...
read full review
read full review
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Oct 14,2023
Oct 14,2023
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I bought an investment property which the sales
team kept updated with through the process. As soon as we had exchanged, our property was advertised to let and a tenant was found within 48 hours by the Lettings team. Very responsive and quick to answer queries....
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Nov 18,2022
Nov 18,2022
0
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Piss poor.
Was keeping to buy a flat on Sloane House which was supposed to be completed in August. Put in a deposit and had an agreement for the mortgage. Was chased continuously by Graham for the mortgage as if the property was going to ...
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Mar 21,2022
Mar 21,2022
0
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This agent is the worst, please avoid! They took weeks to send us our tenancy agreement, they blamed it on the Landlord then later blamed it on us the tenants.
They said certain requests we made would be addressed before moving in, which were not. ...
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May 10,2021
May 10,2021
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We live next door to a rental property managed byConnells at the Aylesbury branch
Two years ago we had issues, they were unprofessional, unresponsive, and eventually we paid to rectify the problem
Two weeks ago contact Connell again to report an ongoing problem , the tenant ...
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Aug 25,2020
Aug 25,2020
1
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I had a very bad experience as a first-time buyer. They've agreed for my offer and I got valuation, mortgage approved by the bank. I was hoping to move into a new property in 2-3 weeks and they've now asked me to increase the price ...
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Dec 04,2019
Dec 04,2019
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Very unfortunate that their performance remains absolutely appalling, will not recommend for landlords. The management unit is the worst so you are better off without Connells. Their inventory reports do not reflect the conditions and all the damage to your property, at the end of ...
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Dec 04,2019
Dec 04,2019
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Too slow to solve any problem. There is an online account to report issues but it seems that no one ia monitoring it. They didnt provide access to the electricity meter readings when we first moved to the property. The meter was locked in a ...
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Nov 20, 2020
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Hi Daniela, we appreciate your feedback. As mentioned at the time, the issue was due to the Block Management company rather than ourselves. We look after your apartment but not the communal areas. ...
May 30,2018
May 30,2018
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The only time we received any service was prior to signing the lease agreement, after that was finished it seems things took a turn.
Repairs took almost 2 months to even get looked at, changing the date that rental was due took another 2 months.
Phone calls ...
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Comment on agent fees
Ridiculous fees considering the service they provide
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Mar 06,2017
Mar 06,2017
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Unfortunately, my experience was a case of Connells (Aylesbury office) doing what they want rather than what their Customer wants.
My partner initially spoke on the phone to a sales agent who had agreed terms should we wish to continue. He arranged someone else to ...
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Comment on agent fees
Poor fees - it costs additional for poor quality photos on rightmove (which is a subsidiary company)
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Oct 23,2016
Oct 23,2016
1
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If I'd have to choose between dealing with Connells again, or cutting my own eye out, I'd politely ask for a spoon.
Despite making it clear at the start that I definitely have to move until the end of August, the agent lied about the ...
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Sep 17,2013
Sep 17,2013
4
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CONnells - the clue is in the name! There is a complete disparity between the service they claim to provide with the stark reality of what actually happens! I was promised my house would be managed locally in branch using contractors I trusted, that my ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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