0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 09,2013
Apr 09,2013
3
people found
this helpful
this helpful
We used brian lack as both a landlord and rented through them as a tenant. In both cases they were awful. They are pleasant on the phone but have a serious problem when it comes to action.
When we rented through them we made repeated requests to have serious damage fixed to the property, a wall with extensive mould and damp damage and didn't fix it for 18 months. They promised us a couch and it took two months to deliver it despite being on the lease agreement when we moved in.
They are also very slack when we were landlords and weren't good as communicating with us.
I wouldn't ever use them agin easily the worst estate agent i have dealt with in nine years.
When we rented through them we made repeated requests to have serious damage fixed to the property, a wall with extensive mould and damp damage and didn't fix it for 18 months. They promised us a couch and it took two months to deliver it despite being on the lease agreement when we moved in.
They are also very slack when we were landlords and weren't good as communicating with us.
I wouldn't ever use them agin easily the worst estate agent i have dealt with in nine years.
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Latest Reviews
9th Apr 2013
reviewed by 'westhampsteadgirl'
Opening Hours
Address
Brian Lack & Company
249 West End Lane
West Hampstead,London
Greater London
NW6 1XN
020 7472 5666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 09,2013
Apr 09,2013
3
people found
this helpful
this helpful
We used brian lack as both a landlord and rented through them as a tenant. In both cases they were awful. They are pleasant on the phone but have a serious problem when it comes to action.
When we rented through them we made repeated ...
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read full review
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Dec 02,2010
Dec 02,2010
5
people found
this helpful
this helpful
Historically, they have had close links with Investors or Developers and as such suffer from very poor communication during the sales process.
Initially, they were very keen but this ceased immediately one offer was received.
I received correspondence with my name spelt incorrectly and addressed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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