0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 09,2013
Apr 09,2013
1
people found
this helpful
this helpful
The customer service for this estate agents is the worst I have come across after dealing with many different agents during my time, and that is saying something. The flat itself was actually quite good, we lived there for 2 1/2 years and put a deposit down for 1 1/4 months rent. As most tenants with half a brain would do we cleaned the flat thoroughly before we left, there were some minor things which could be argued weren't as clean as they could be i.e. there was some detergent in the washing machine tray and i mean the amount that would be wiped away with one arm movement.. Aside from that it was a clean flat. They inspected the flat 2 weeks after we vacated, did not invite us to the inspection and tried to charge us for things that we had already got their approval for i.e. putting a coat hanger up on the back of one of the doors. We then had to find the e-mail correspondence that proved they already agreed to it, which they didn't have... convenient. We continually had to chase them for any updates on the situation with the deposit as they would not directly contact us to let us know what was going on with the situation. Some of the other charges on the deduction sheet included "heavy scuffs to the walls" their own photographs which they took we still cannot see what they are pointing at as heavy scuffs.
They were supremely unhelpful with the exception of one of the maintenance people who we had to contact directly for anything to be done. And still it took time. All in all some of the poorest professional individuals I have ever come across. Thieves, they should really be embarrassed at what they are sending out to their customers everyday as representatives of the business.
They were supremely unhelpful with the exception of one of the maintenance people who we had to contact directly for anything to be done. And still it took time. All in all some of the poorest professional individuals I have ever come across. Thieves, they should really be embarrassed at what they are sending out to their customers everyday as representatives of the business.
What agent could do to change your mind?
They could have kept correspondence that we had with them over the tenancy, they could have invited us to the final inspection of the property. They could have used some common sense in terms of wear and tear to the property. They could have been 200% more proactive in terms of coming to a resolution instead of waiting for us to chase them. They could have tried to fleece us a little bit less as well.Attached Filesnbsp;
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Latest Reviews
28th Aug 2013
reviewed by 'Another'
14th Jul 2013
reviewed by 'Carts'
10th Apr 2013
reviewed by 'Si'
9th Apr 2013
reviewed by 'angerofaruba'
17th Jul 2011
reviewed by 'Sally'
11th Jul 2011
reviewed by 'Catriona'
Opening Hours
Address
LS1
2 Cherry Tree Walk
The Calls
Leeds
West Yorkshire
LS2 7EB
0113 234 4111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 28,2013
Aug 28,2013
1
people found
this helpful
this helpful
On a whole this company is quite frankly the most inefficient company I have ever had the displeasure of dealing with... Now calling themselves Bridgfords under the umbrella company Countrywide, the name change has had no effect on the sharpness of their staff members. We ...
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What agent could do to change your mind?
The problem is fundamental, both staff and attitudes all need replacing!Attached Filesnbsp;
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Jul 14,2013
Jul 14,2013
0
people found
this helpful
this helpful
The Estate Agents that will prove all the horror stories about Estate Agents to be true..
Allowed me to move into an apartment that had not been cleaned, with blood on the walls. Claimed it had been cleaned then finally told the truth that it ...
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What agent could do to change your mind?
Tell the truth and don't put money above the happiness of your customers.Attached Filesnbsp;
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Apr 10,2013
Apr 10,2013
2
people found
this helpful
this helpful
As a professional couple one of the first questions we asked LS1 about our particular building was are there any students there. Having lived near them before we know the problems they can cause when you're not one yourself. We were told no, or the ...
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Apr 09,2013
Apr 09,2013
1
people found
this helpful
this helpful
The customer service for this estate agents is the worst I have come across after dealing with many different agents during my time, and that is saying something. The flat itself was actually quite good, we lived there for 2 1/2 years and put a deposit down ...
read full review
read full review
What agent could do to change your mind?
They could have kept correspondence that we had with them over the tenancy, they could have invited us to the final inspection of the property. They could have used some common sense in terms of wear and tear to the property. They could have been 200% more proactive in terms of coming to a resolution instead of waiting for us to chase them. They could have tried to fleece us a little bit less as well.Attached Filesnbsp;
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Jul 17,2011
Jul 17,2011
0
people found
this helpful
this helpful
I cannot say anything positive at all about LS1. They do not even deserve 1 star! Terrible customer service - we should've realised when the agent was late to show us round the property. We were quoted one price for rental then when we had agreed, ...
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Jul 11,2011
Jul 11,2011
2
people found
this helpful
this helpful
Lived for 6 months in an overpriced apartment infested with bedbugs. LS1 charge each tenant ?115 for a credit check - the first of many 'charges' where they are quick to take your money but slow to give it back. The apartment at Velocity was (and most ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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