Woolwich, London, SE18
3.9/5, 38 reviews
74% recommended
80% sales valuation accuracy
86% sales fee satisfaction
70% lettings valuation accuracy
76% lettings fee satisfaction

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“Want my deposit back...”

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Oct 03,2023
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By: 'Maria'
Oct 03,2023
0 people found
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I am writing to request the return of my holding deposit.

I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House

The tenancy did not go through. You unlawfully kept my deposit and I want my money back please.
Date of experience: 22 September 2023
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Latest Reviews

View all Reviews 38
26th Apr 2024
reviewed by 'Mohammed Ali'
“Excellent and a speedy service smooth operation especially Fawaz Silva very helpful and has great knowledge highly recommend...”
3rd Oct 2023
reviewed by 'Maria'
“I am writing to request the return of my holding deposit. I paid you £415 on 11/09/2023 to reserve a property at 32 ......”
26th Jun 2023
reviewed by 'Margarete'
“Claudia Andrade is a great, professional and caring agent.She is always available and tries to explain everything as best ......”
10th Feb 2023
reviewed by 'Roy Fox'
“Poor outfit. Spoke to a guy who could just about manage a sentence in English. He told me I could ......”
29th Sep 2022
reviewed by 'Norman'
“My experience of MANN Woolwich has been really positive. The team have been really professional ad in particular Alex who ......”
28th Jul 2022
reviewed by 'Anonymis'
“Absolutely disappointed and regretting choose MANN. Rented a property 3 weeks ago , there is no hot water and I am going ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Mann
1 Thomas Street
Woolwich,London
Greater London
SE18 6HL
02031518072

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 86% £270,000 £3,500,000
Lettings 70% 76% £650 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 2 12 3 4 0 3 2 2 3
Areas covered
  • SE18
  • Woolwich, Plumstead,
  • SE28
  • Thamesmead, Abbey Wood, Blackheath,
  • SE2
  • Greenwich, Charlton
  • SE7
  • SE3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Excellent and a speedy service smooth operati......”

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Apr 26,2024
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Fawaz
By: 'Mohammed Ali'
Apr 26,2024
0 people found
this helpful
Excellent and a speedy service smooth operation especially Fawaz Silva very helpful and has great knowledge highly recommend...
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“Want my deposit back...”

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Oct 03,2023
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By: 'Maria'
Oct 03,2023
0 people found
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I am writing to request the return of my holding deposit. I paid you £415 on 11/09/2023 to reserve a property at 32 Cumberland House The tenancy did not go through. You unlawfully kept my deposit and I want my money back please. Date of experience: 22 September 2023...
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“Claudia Andrade - the best agent ever....”

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Jun 26,2023
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Claudia
By: 'Margarete'
Jun 26,2023
0 people found
this helpful
Claudia Andrade is a great, professional and caring agent. She is always available and tries to explain everything as best she can. It makes everything seem easier. My husband and I recommend Claudia 100% I couldn't have wished for a better agent when buying our first ...
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“Jokers...”

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Feb 10,2023
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By: 'Roy Fox'
Feb 10,2023
0 people found
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Poor outfit. Spoke to a guy who could just about manage a sentence in English. He told me I could not even view an apartment until I passed a financial check! Joke of an outfit...
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“My experience of MANN Woolwich has been reall......”

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Sep 29,2022
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Alex
By: 'Norman'
Sep 29,2022
0 people found
this helpful
My experience of MANN Woolwich has been really positive. The team have been really professional ad in particular Alex who is extremely responsive and professional at all times. I took my property off the market due to the changes broadly in society and the mortgage ...
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“Absolutely disappointed and regretting choose......”

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Jul 28,2022
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Victoria
By: 'Anonymis'
Jul 28,2022
1 people found
this helpful
Absolutely disappointed and regretting choose MANN. Rented a property 3 weeks ago , there is no hot water and I am going to chase them every day without any outcome. Victoria was absolutely unprofessional and not trying to resolve my issue at all, feeling like a fool ...
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“Special thanks to Gladys Onaneye for her assi......”

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Jun 10,2021
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By: 'Olabode Farinuola'
Jun 10,2021
0 people found
this helpful
Special thanks to Gladys Onaneye for her assistance. I got all the help and support I needed from start to finish to purchase my property....
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“Five star service...”

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Mar 25,2021
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By: 'Mrs Kirn Patel'
Mar 25,2021
0 people found
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The staff are so helpful and the service is 5 star everything is explained and if you do not know something they will help....
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“I was impressed with the service and efforts ......”

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Mar 11,2021
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By: 'Emeanuwa'
Mar 11,2021
0 people found
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I was impressed with the service and efforts put in by the senior mortgage consultant Gladys who carried out her work diligently until my mortgage completed....
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“Dreadful, cancelled viewing 10 minutes before......”

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Mar 06,2021
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Charlotte
By: 'Heidi Stevenson'
Mar 06,2021
0 people found
this helpful
Dreadful, cancelled viewing 10 minutes before the time even though they knew the owner had gone with another estate agent 2 days before. Also lied and said he had rented it out. Floorplan incorrect, made up a utility room that didn't exist so not surprised the owner ...
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“Hi, I recommend this agency especially Ravina......”

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Nov 26,2020
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By: 'Mohamed'
Nov 26,2020
0 people found
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Hi, I recommend this agency especially Ravina she’s helped get a place for the right price in the the right location. She’s honestly the best she’s a profession at what she’s does. Fabulous customer service....
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“The 4* is only referred to one and only perso......”

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Nov 03,2019
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Juwel
By: 'Tiziana'
Nov 03,2019
0 people found
this helpful
The 4* is only referred to one and only person in the agency.... Juwel, you can trust that you are in good hands with him, he is a proud and keen estate agent and he will always keep you updated and/or call you back. I ...
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“Run away, they are liers and will take your money...”

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Mar 22,2019
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Maria
By: 'MR'
Mar 22,2019
0 people found
this helpful
I contacted this company on January, for see a house in thamesmead. At the view day I informed that I have a dog, the agent told me that i need to pay extra 2 weeks deposit, but was fine, also he told me about 500,00 holding deposit, ...
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Comment on agent fees
Take fees from anyone, and make hard tine for gave it back
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“Completion at last...”

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Jul 28,2018
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By: 'Flower'
Jul 28,2018
0 people found
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Cannot thank Ravina and Sally enough for keeping us informed through the sale of our late Fathers property The team kept us fully informed at all times. Looking forward to using the teams expertise as we look to move in the near future. Thank you ...
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Comment on agent fees
Good
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“Woolwich flat hunt...”

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Jun 12,2018
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By: 'Stripesy'
Jun 12,2018
1 people found
this helpful
We approached Mann as prospective purchasers and were impressed with the service, first Charlotte then Ravina. They have an enthusiasm for the stock on their books but were open and frank in dealing with questions. However their paramount task is to sell and they show ...
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“Avoid Avoid Avoid...”

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Apr 28,2018
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Jeffrey
By: 'PB'
Apr 28,2018
3 people found
this helpful
An average of 4 stars - really?? Quite simply, I believe Mann are an awful, unethical company who made my first prospective flat rent as a tenant a stressful, frustrating and anxious experience. As soon as I had paid the £350 holding deposit to the company, games ...
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Comment on agent fees
Ludicrous fees for items which cost the estate agent next to nothing.
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“Mann took over 5 properties for us in Maritime House and ......”

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Jan 08,2018
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By: 'Stephen'
Jan 08,2018
1 people found
this helpful
Mann took over 5 properties for us in Maritime House and successfully sold all of them – despite being listed with another agent unsuccessfully beforehand. Rick, Ravina & Loveleen have always given us advice and even sold to buyers with mortgages despite multiple agents suggesting this wasn't possible. ...
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Good
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“I purchased a property with Mann as the estate agents ......”

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Mar 29,2017
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By: 'Peter'
Mar 29,2017
1 people found
this helpful
I purchased a property with Mann as the estate agents and I was pleasantly surprised with the quality of their service. Ultimately as a buyer they are not being paid by me and working for the seller, but I never felt that influenced their approach ...
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“In the last few years I bought and sold a ......”

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Mar 28,2017
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By: 'Plumsteasd'
Mar 28,2017
1 people found
this helpful
In the last few years I bought and sold a few property's with them and they are the best The branch from Mann in se18 is the best Office to buy and sell in se18/se2/se28/ da/ Specially Ravina Fermah she gives the best ...
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Good
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“High quality and courteous service. Quick reaction and great location ......”

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Jan 30,2017
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Jeffrey
By: 'T'
Jan 30,2017
0 people found
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High quality and courteous service. Quick reaction and great location for walk-ins. Flat was empty for less than a week! Cannot say fairer than that....
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Comment on agent fees
Ok
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“Overall I have had a mixed experience with Manncountrywide in ......”

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May 19,2016
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By: 'George'
May 19,2016
0 people found
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Overall I have had a mixed experience with Manncountrywide in Woolwich. To start with I dealt mostly with Rhys and Ryan. They both helped me set up my property and find tenants for it. Ryan in particular was extremely helpful, responding to my queries quickly. ...
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Comment on agent fees
I would recommend this agent, as they clearly know the area, but I do feel the fees are too high for the level of service I am getting now.
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“As students living in London, we understand the value of ......”

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Apr 12,2016
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By: 'Melicia'
Apr 12,2016
0 people found
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As students living in London, we understand the value of great service and meeting needs for the tenant. We had the great pleasure of having Rhys and Ryan help us with the moving process. They were incredibly understanding with our situation and we were in ...
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Comment on agent fees
YES. Agent fees were easy to understand and at a reasonable price.
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“We have tried to buy a property through them as ......”

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Mar 18,2016
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By: 'USELESS'
Mar 18,2016
1 people found
this helpful
We have tried to buy a property through them as first time buyers and after 5 months of waiting and time lost / money spent (paying for bank to evaluate the property , solicitor fee and survey total of 2000£ all none refundable-we find the estate agent guilty....
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“Great person, very helpful with all requests and always kind. ......”

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Feb 17,2016
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By: 'Sebastian'
Feb 17,2016
0 people found
this helpful
Great person, very helpful with all requests and always kind. Really low price house in excellent condition with really nice area....
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“We found the service of the lettings department to be ......”

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Jun 28,2015
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By: 'Harriet'
Jun 28,2015
3 people found
this helpful
We found the service of the lettings department to be aweful and we had a terrible and stressful experience. We had let our property out with Mann countrywide for 2 years, and throughout the 2 years have had 4 rouge tenants, which damaged our property or not pay ...
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What agent could do to change your mind?
When an email was wrote to the company asking for answers as to how and why certain things were approved without our permission, they didn't give us a straight answer. We also wanted compensation for the items of furniture removed. Giving us a something free for the next tenancy sign up is an insult as We will NEVER use them again. And would NEVER recommend them to anybody we know.
Attached Filesnbsp;
Comment on agent fees
We are now using a different agent and able to achieve a higher rental for our property
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By: sue
Sep 09, 2015
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I agree steer clear from this letting agents in Ashford Kent they are a dreadful company and even complaining higher will get you nowhere! !! ...

“I have had the pleasure of knowing Rhys at Mann ......”

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Nov 11,2014
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By: 'MPHancock'
Nov 11,2014
1 people found
this helpful
I have had the pleasure of knowing Rhys at Mann Countrywide for a number of years. Rhys has always been very attentive to any of our needs, been available to be helpful; being very approachable and a pleasure to speak with. Rhys has escalated where ...
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Comment on agent fees
There is an annual 'admin' fee each year to redraw the existing contract, which I am not convinced is necessary. It is not, however, astronomical. So no problem.
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“Ryan is a star! I could not have asked for ......”

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Nov 11,2014
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By: 'Bhavesh'
Nov 11,2014
0 people found
this helpful
Ryan is a star! I could not have asked for more comfortable check in to the new leased flat, specially when moving in from abroad. Ryan was helpful from the time I contacted him from abroad to discuss the property options to lease. He was ...
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“It is always hard searching for a property to rent ......”

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Nov 11,2014
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By: 'Alex'
Nov 11,2014
0 people found
this helpful
It is always hard searching for a property to rent that you can call home. Me and my partner are quite fussy and we can be a pain when it comes to detail. Rhys, however, made this process easy. He listened to our requirements and ...
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“Rhys at Mann Countrywide (Woolwich) is awesome. He keeps me ......”

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Nov 11,2014
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By: 'James'
Nov 11,2014
2 people found
this helpful
Rhys at Mann Countrywide (Woolwich) is awesome. He keeps me bang up to date with all things related to my property, and is always there at the end of the phone to answer any question - regardless of how basic it is. The service he ...
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“I found Rhys to be extremely knowledgable about the property ......”

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Nov 11,2014
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By: 'Matt'
Nov 11,2014
1 people found
this helpful
I found Rhys to be extremely knowledgable about the property market and he helped me through the process of obtaining a new tenant for my property - quickly. I would recommend him to my friends and colleagues if they ever need to find a tenant ...
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Comment on agent fees
The high rent we have achieved balanced well with the rental fees charged.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:38 PM 02/06/2015 by allAgents

Awards won by Mann, London SE18 6HL



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