1 Star Review
Oct 02,2023
By:
'Dan'
Oct 02,2023
Branch: Bournemouth, 76-78 Charminster Road,
Services: Lettings (Prospective customer)
Rent PCM: £1350
Would you recommend?: No
Postcode: BH1
Branch: Bournemouth, 76-78 Charminster Road,
Lettings (Prospective customer)
Rent PCM: £1350
Postcode: BH1
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On a Wednesday, I visited a property and expressed my interest to the agent, who instructed me to call the office after the visit. Immediately after leaving, I followed the agent's advice and contacted the office.
During our conversation, the agent mentioned that there were two other properties available on the same site, but assured me that the one I viewed would be the most suitable and the best among the three.
The agent informed me that he would return to the office by 4 pm to make a decision. However, when I called that afternoon, I was informed that he had already left for the day and no decision had been reached.
In the following days, I made daily calls for an update. The person who answered my calls was always polite and explained that, for some reason, a decision had not yet been made.
After nine days, I called again to inquire about the decision, only to be informed that they had selected two other tenants and I was no longer being considered.
The lack of communication and customer service in this situation is absolutely unacceptable. It is basic common decency to inform individuals, especially when they are eagerly awaiting a decision regarding a potential new home.
Initially, I had planned to express my dissatisfaction solely through a Google review. However, your response to my review, which contained false information, compelled me to write this additional review. It is essential for businesses to be honest and transparent when addressing customer concerns.
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