0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 28,2023
Sep 28,2023
0
people found
this helpful
this helpful
Unfortunately samara who runs this company seems to not care for sticking to the regulations nor for being fair and reasonable. Not sure if it’s greed or she doesn’t want the bother, but my daughter rented a house through Cloud9 and when they moved in she discovered a serious gas leak even though a gas safety check had apparently just been completed. The gas supply was totally isolated because it was so dangerous and they had no gas (so no heating, cooking or hot water) for 5 days. Samara’s view was that was tough luck and we were expected to pay the full rent even though the landlord obligations were not being met. Terrible treatment from start to finish and way too many bad things to list in this review but in the end I had to go to the ombudsman who found in my favour.
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Latest Reviews
28th Sep 2023
reviewed by 'Unhappy tenant'
14th Oct 2021
reviewed by 'A'
Opening Hours
Address
Cloud9 Aspirational Property Management
The Old Chapel, 14 Fairview Drive
Redland,Bristol
City of Bristol
BS6 6PH
0117 942 3007
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £700 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 28,2023
Sep 28,2023
0
people found
this helpful
this helpful
Unfortunately samara who runs this company seems to not care for sticking to the regulations nor for being fair and reasonable. Not sure if it’s greed or she doesn’t want the bother, but my daughter rented a house through Cloud9 and when they ...
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read full review
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Oct 14,2021
Oct 14,2021
0
people found
this helpful
this helpful
If it was possible to leave no stars I would.
I'm currently awaiting a response before taking things up with the property ombudsman & have already reported my experience to the local council.
I was looking for a property & things had got to the stage of ...
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read full review
Comment on agent fees
I was refunded the fees as the contract agreement was illegal, though the Cloud 9 refused to comment & has cut off contact despite my following the recommended steps by the property ombudsman in addressing complaint. No procedure was supplied though I asked & I'm still waiting a response having sent evidence to Cloud ( & asking them to respond & address the issue.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:58 PM 13/06/2019 by Nisha sran Nisha sran
