100% sales valuation accuracy
100% sales fee satisfaction
Sep 24,2023
Sep 24,2023
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Landlords and Tenants should avoid Foxtonsflation in 2023! The current Letting's Manger Mr Robert Conway at Willesden Green is purely driven by OTE and he inflated a rental valuation from £1100 pcm to £1500 pcm, a whopping 36.36% increase in desperate attempt to stop me walking out of the door and taking the business elsewhere. I was seeking financial compensation for mismanagement and the Letting's manager could do nothing for me except hike the rent of the next tenant and offer me a miserable £250 discount on the next contract. Effectively getting the next tenant to pay more rent to subdue my compensation claims for Foxton's own incompetence. The current tenant had been there just over a year and had already complained directly to me about Foxton's rental price valuation already being too high for a studio of only 20 square meters and had given notice to leave at the end of the fixed term. We had previously given some other business to Foxtons and we were shocked that they had flagged us for a £20,000 fine to the Government for not having a valid Gas Safe certificate once the tenant had already moved in. We have our own engineer doing such work and our valid certificate was rejected on multiple occasions and the threats of the fine continued. I spoke with the Letting's manager multiple times who failed on every occasion to take any responsibility for this plainly wrong action and blamed the IT department and our technical skills were challenged by their insistence on the only possible way we could avoid this £20,000 fine would be via the myfoxtons portal. I continued to email the the valid Gas Safe certificate multiple times to the Lettings Manager Mr Charlie Willars and the only way to remove these unwanted notifications was to leave Foxtons altogether which is much more complicated than you can imagine! They do not negotiate and they charged us 21.6% (18%+VAT) for the fully managed service which is nothing more than a online portal which contains incorrect information that will waste your time on every occasion and will result in further friction between Landlords and Tenants. As a Landlord I genuinely feel that the tenant should feel comfortable about the level of rent paid and I will be reaching out to Rt Hon Michael Gove MP, Ben Twomey of Generation Rent and Ben Beadle of the NRLA. The current draft of the Renters Reform Bill should be updated with a maximum commission that can be charged by a lettings agent as that price is ultimately paid by the tenant. This would have a more significant impact than any other measure and the savings should be passed onto the tenant. I will give them a full account Foxton's ruthless business practices and will update here in due course.
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Latest Reviews
14th Apr 2022
reviewed by 'Lidia'
21st Jun 2021
reviewed by 'Catrina Liebenberg'
26th Nov 2020
reviewed by 'Angela'
20th Mar 2019
reviewed by 'Nope'
Opening Hours
Address
Foxtons
2-6 Station Parade
Willesden Green,London
Greater London
NW2 4NH
020 8090 9800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £715,000 | £715,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 6 | 1 | 2 | 1 | 1 | 1 | 0 | 1 |
Areas covered
- NW2
- NW6
- NW10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 24,2023
Sep 24,2023
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people found
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Landlords and Tenants should avoid Foxtonsflation in 2023! The current Letting's Manger Mr Robert Conway at Willesden Green is purely driven by OTE and he inflated a rental valuation from £1100 pcm to £1500 pcm, a whopping 36.36% increase in desperate attempt to stop me walking out of the ...
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Apr 14,2022
Apr 14,2022
2
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I bought a flat that was left unoccupied for a long time with vendor living overseas and Foxtons managing the sale on his behalf.
On two occasions when viewing the property I noticed the faulty alarm system that couldn’t be switched off. I was ...
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Feb 14,2022
Feb 14,2022
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You guys were brilliant in helping us find a flat. Javier Moreno conducted himself extremely professionally and worked tirelessly to help us sort out any issues we had. Very much appreciated...
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Jun 21,2021
Jun 21,2021
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Ayman conducted himself in a friendly professional manner. He made it his mission to find us the rental we had in mind, he had to endure a tremendous amount of patience whilst we viewed many properties. we had given up, Ayman reassured me that he ...
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Nov 26,2020
Nov 26,2020
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Marwa - Superb efficiency, dedication and ability.
We were very impressed with Marwa. We decided to rent our apartment, once again through Foxtons and Marwa was allocated to assist us. She did an absolutely superb job. Within 3 days she had found the perfect tenants and ...
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Mar 20,2019
Mar 20,2019
3
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My property was managed by the landlord who was great throughout. Foxtons's involvement was literally to list and let the flat, so their involvement basically started after we announced we were moving away and thus had no potential monetary value to them.
Over the course ...
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Comment on agent fees
Pretty narked at paying checking and processing fees to these ijits. They sure as hell didn't deliver any value to me.
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Sep 07, 2021
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(1)
Same here. I'm literally in the same position. Their incompetence to coordinate or even put notes down on a tenant for other agents to read is too much to ask for. No respect for tenants' working or private lives. Their constant whatsapp harassment is getting out of hand. I will never have thought that one day I will speak badly of a company. But here we go - foxtons agents are trash. They have no manners whatsoever. Forever avoid if you can. ...
Jun 11,2015
Jun 11,2015
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Foxtons are not the cheapest agent around (in fact I had one company offer to sell my flat free of charge as they needed presence in the area, but they valued it at £100k beneath what I eventually sold it for),
But I chose them ...
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Apr 16,2015
Apr 16,2015
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Hi there,
Even though we have not rented through Foxtons in the end, my partner and I were so happy to meet Silvana Borja during our flat hunting. We rented through a private landlord in the end just because it was about a loft style ...
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Feb 04,2015
Feb 04,2015
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Anthony is a great asset to Foxtons, he is proactive always approachable, knowledgeable. We on our 3rd purchase with Foxtons in circa 8 mths and being a remote investor he has always kept on top to ensure the transaction completes. He just amazing and I hope ...
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Feb 02,2015
Feb 02,2015
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As a newly married couple, and having never lived in London before, the world of estate agents and rental prices felt a little overwhelming to say the least. After trying various phone numbers I accidentally stumbled upon an advert for a rental property from Foxtons. ...
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Sep 10,2014
Sep 10,2014
1
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I let my property through Foxtons last year. They found me a tenant quickly and efficiently. They then guided me through obtaining all the required safety checks, got the contract signed promptly, arranged for the inventory to be done and generally made sure all went ...
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May 01,2014
May 01,2014
3
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I commissioned this branch between 29 February 2014 - 29 April 2014. David is suppose to be the manager of this branch, yet managed to not check prospective buyers ability to make their offer, which resulted in my solicitor doing three lots of work only for the sale to ...
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What agent could do to change your mind?
Actually check their buyers ability to make the purchase before drawing up papers for solicitors. (200 pounds an hour).Attached Filesnbsp;
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“The website is exceptionally comprehensive and informativeStephanie went to exceptional ......”
Jul 05,2013
Jul 05,2013
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The website is exceptionally comprehensive and informative
Stephanie went to exceptional lengths to help us find a suitable property fully accepting that we were operating half way across the world and could only visit properties via the website and Google Earth
I strongly recommend Foxtons...
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May 29,2013
May 29,2013
1
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My score for Jessica Maxwell is because I was looking for a property very special and I had a small budget, so it was very difficult to find the property I liked it. But, this agent was very kind all time, she had a tremendous ...
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May 26,2013
May 26,2013
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I have been dealing with Danielle Toland from NW Foxtons over the last 6 months. The process has been dealt with expertly and efficiently by Danielle, with feedback provided on regular basis. All my questions and queries (at times on a daily basis) were always answered ...
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Jan 15,2013
Jan 15,2013
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I was extremely impressed by the dedication and professionalism of the Foxtons staff at Willesden Green, especially in keeping me fully informed of progress with my sale - a point on which many lesser agencies fall down. I wouldn't hesitate to recommend Amir, John and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 12:41 PM 06/12/2017 by Daisy Mason
