50% lettings valuation accuracy
75% lettings fee satisfaction
Sep 23,2023
Sep 23,2023
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I was shown a flat to rent with mould in the bedroom and bathroom. Even with cleaning the bath/ shower was unusable.
The agent claimed that the mould was not the dangerous type of mould.!!! The carpets were stained as were the walls in all rooms .
I explained to the agent that there would need to be improvements before I considered renting the property.
The same evening the agent called me to say that the landlord had chosen someone else . Presumably someone who was unfortunately so desperate for accommodation that they were forced to accept these conditions.
Shame on you Connells. Your standards have reached a new low.
The agent claimed that the mould was not the dangerous type of mould.!!! The carpets were stained as were the walls in all rooms .
I explained to the agent that there would need to be improvements before I considered renting the property.
The same evening the agent called me to say that the landlord had chosen someone else . Presumably someone who was unfortunately so desperate for accommodation that they were forced to accept these conditions.
Shame on you Connells. Your standards have reached a new low.
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Latest Reviews
11th Oct 2023
reviewed by 'Roger and Jean Powney'
23rd Sep 2023
reviewed by 'Rob'
14th Jan 2023
reviewed by 'M J Westwood'
1st Jun 2018
reviewed by 'Landlord'
27th Mar 2018
reviewed by 'carlo'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 75% | £675 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 3 | 2 | 0 | 0 | 1 | 0 | 1 | 5 |
Areas covered
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Oct 11,2023
Oct 11,2023
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My wife and I have recently completed on a purchase of a property through Connells of Paignton.
We found the purchase long and complicated with several issues and problems along the way.
Jamie (Manager) although protecting his clients also took into consideration our feelings and ...
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Sep 23,2023
Sep 23,2023
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I was shown a flat to rent with mould in the bedroom and bathroom. Even with cleaning the bath/ shower was unusable.
The agent claimed that the mould was not the dangerous type of mould.!!! The carpets were stained as were the walls in all ...
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Jan 14,2023
Jan 14,2023
1
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I think your sales team are nothing short of rubbish. Whenever I make a call to a person, I never get a response, I am always told that they are OUT....
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Jun 01,2018
Jun 01,2018
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Having being in contact with Shani via telephone and e mail over the past couple of days has helped us greatly.
Our contact with her was dealt with in a polite ,professional manner and very helpful.
Thank you Shani...
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Jun 04, 2018
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Thank you very much for your kind words... it is a pleasure to look after your property. ...
Mar 27,2018
Mar 27,2018
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I have really good service as a landlord letting my property through Connells. They have always been prompt in responding to all my needs and queries in particular this can be said for Shani Phillips....
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Mar 27, 2018
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Thank you Carlo for such lovely words. It is a pleasure looking after your properties :) ...
“Shani Phillips was my property coordinator (trouble-shooter) at Connells Residential ......”
Feb 21,2018
Feb 21,2018
0
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Shani Phillips was my property coordinator (trouble-shooter) at Connells Residential Lettings during my 6-month stay in a studio flat in Brixham from August 2017 to January 2018.
Shani was excellent, and extremely professional.
She solved every problem efficiently, and with a smile.
Thank you, Shani for your ...
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May 10,2017
May 10,2017
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Shani is very helpful and informative member of your staff. She makes sure we understand everything and will listen to our point of view. Unfortunately she had to take time out as she was very sick, but as soon as she returned to work she ...
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May 06,2017
May 06,2017
1
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What a bunch of muppets!! I drove for 5 hours to view a property in Paignton,as I am moving to the area, only to be told that they had forgotten to confirm with the tenant, they gave no real apology to speak of. I was ...
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Apr 04,2017
Apr 04,2017
2
people found
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Rented our property from Barbetts for 14 months, connells come along promise landlord they will reduce management fee so they get the business, but after promises that they are not putting rent up, I get a letter straight after the 1st months rent gets paid to ...
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Comment on agent fees
Bad
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Mar 24,2017
Mar 24,2017
0
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I am very happy with consistent and personal service i recieve. Connells manages several of my properties and i have found the service a very good value for money....
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Comment on agent fees
good
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Mar 24,2017
Mar 24,2017
0
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Fantastic and professional service. I have previously used a different agent but Connells have rented it out for £50 more than the previous agent suggested! Would recommend to anybody who is considering to rent their property out....
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Mar 03,2017
Mar 03,2017
3
people found
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Rude and arrogant. They trap you in a contact and won't let you leave. Say one thing but behind your back mean another. They all lack communication. Would never use again....
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Comment on agent fees
Bad
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Feb 17,2017
Feb 17,2017
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I found myself in a situation where I needed to rent and quickly , I had previously used the services of Connells to buy and sell my properties and always found them reliable and honest . when I approached them with a need to rent and my ...
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Feb 05,2017
Feb 05,2017
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Shani took over the managment of my property and it was in a shambels no one ever got back to me seemed scared to speak to me. Since taking over i get constant updates regards pending work and always happy to take my call weather ...
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Jan 31,2017
Jan 31,2017
2
people found
this helpful
this helpful
I called to enquire about a bungalow to set up a viewing. The woman said the line was bad even though I could hear her very well. She took my number and was going to call back, but never heard anything. We are selling our ...
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Jan 27,2017
Jan 27,2017
0
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I had an issue with boiler at home and Shani helped me to organise someone who will fix it. Everything went really well and fast....
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Nov 22,2016
Nov 22,2016
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Shani has been really helpful as the lettings manager of my property. I have enjoyed her easy and quick communication and helpfullness. thanks...
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Jul 28,2013
Jul 28,2013
3
people found
this helpful
this helpful
The offer was accepted on this property and we contacted our surveyor who could not do this service for two weeks. Then he had to cancel our Friday appointment and arrange the next Tuesday he said he would hand deliver the survey but it did ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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