0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Sep 21,2023
Sep 21,2023
0
people found
this helpful
this helpful
Was about to rent a flat, they told me that I just had to get back home and pay a reservation fee of 750£ and they assured me that once that was done I would get the flat under the terms we had agreed on and that I had noting to worry about. I completed the payment as soon as I got home and right after they received it they called saying that that the terms had changed and if I wanted to rent it I now needed to pay a year upfront and also more importantly pay more then the original price we agreed on , these two things made the deal completely different then what it was originally meant to be and made it lose all of it's value so I told them that I couldn't go with these new terms and they refused to go back to the original ones. When I asked them to give me back the amount of reservation fee they refused and said that it was my fault if I didn't accept the new conditions and that they would keep the money. I kept asking them politely many times and pleading my case to get the money back but nothing. They kept saying that I was the one who pulled out when in reality they just came up with some new terms that were simply impossible to accept and they know it. Just a all around nightmare to work with from start to finish (hard to join/uncooperative ect...) and got scammed out of 750£
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
21st Sep 2023
reviewed by 'Rayan Benjelloun'
18th Jan 2021
reviewed by 'Sheel Khemka'
27th Jun 2017
reviewed by 'Asma'
Opening Hours
Address
Chestertons
47 South Audley Street
Mayfair,London
Greater London
W1K 2QA
020 7629 4513, 020 7288 8301
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 100% | 67% | £5,000 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- W1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 21,2023
Sep 21,2023
0
people found
this helpful
this helpful
Was about to rent a flat, they told me that I just had to get back home and pay a reservation fee of 750£ and they assured me that once that was done I would get the flat under the terms we had agreed on and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18,2021
Jan 18,2021
0
people found
this helpful
this helpful
I let my apartment in Berkeley Street (W1) through Chestertons in Mayfair in 2018-19. I dealt with Eric and Chris in their lettings dept, and they were both v professional, and also achieved the full asking price at a time when the market was quiet. ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2017
Jun 27,2017
6
people found
this helpful
this helpful
This was the worst experience I ever had. They are so incredibly slow in getting anything done for YOU but for themselves you have to pay ASAP. I was ready to sign an agreement over 20,000 per month for 2 years.. and they took my deposit sooo ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:15 AM 06/03/2014 by Ivor Campbell-Davys
