43% sales valuation accuracy
25% sales fee satisfaction
50% lettings valuation accuracy
38% lettings fee satisfaction
Apr 07,2013
Apr 07,2013
2
people found
this helpful
this helpful
Poor service - not returning calls - not helping with the purchase - I had to keep chasing - sale fell through on property because redstones failed to inform me the property has a dangerous building with no building planning approval or building regulations permissions.
Not very quick at answering calls - if at all.
Failed to help secure the property with the seller at a better price - hence us losing a lot of money.
Also financial mortgage broker supplied was very pushy And intimidating.
Not very quick at answering calls - if at all.
Failed to help secure the property with the seller at a better price - hence us losing a lot of money.
Also financial mortgage broker supplied was very pushy And intimidating.
What agent could do to change your mind?
Improve staff training to provide a better service Answer telephone after 2 or 3 rings Provide an estate agent service (to secure a sale) Get a better mortgage broker who isn't intimidating. Use correct information about property to avoid issues with sale.Attached Filesnbsp;
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Latest Reviews
7th Feb 2021
reviewed by 'Lance Roberts'
26th Feb 2019
reviewed by 'Steve'
5th Feb 2019
reviewed by 'ANON'
14th Aug 2016
reviewed by 'Priya'
11th Apr 2016
reviewed by 'Disgruntled'
Opening Hours
Address
Redstones
75 George Street
Walsall
West Midlands
WS1 1RA
01922 235 350
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 43% | 25% | £0 | £0 |
| Lettings | 50% | 38% | £450 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 07,2021
Feb 07,2021
1
people found
this helpful
this helpful
They sent out an incompetent handy man to fix a broken boiler he spent -hour reading manual to proclaim we have no gas. Idiot the gas job was on next to him. So he says we need a bacon engineer who can come 7 days later ...
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Feb 26,2019
Feb 26,2019
0
people found
this helpful
this helpful
Absolute waste of time dealing with this estate agents. the most unhelpful staff. I bet there only interested in the commission off a sale of a property and not dealing with rental enquires...
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Feb 05,2019
Feb 05,2019
2
people found
this helpful
this helpful
I was absolutely disgusted in the way my property was managed by Redstones. My house was given to them to manage in pristine condition and is a new build house, different tenants had left it in an appalling state. I was extremely disappointed, to say ...
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Comment on agent fees
Very bad ..as property left in a sorry state.
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Feb 07, 2019
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Complain to Trading Standards and the Property ombudsman. The more of us that make them aware of this rogue agent the more likely something will be done. ...
Aug 14,2016
Aug 14,2016
6
people found
this helpful
this helpful
I wish there was a '0' option for star
Extremely unprofessional, extremely rude and no customer service.
I viewed a property. Told me to fill application forms. Soon as they received all payments from me they didn't want to know me.
I made phone ...
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What agent could do to change your mind?
BAD! Especially if they have taken your fees and then don't want to know youAttached Filesnbsp;
Comment on agent fees
BAD! Especially if they have taken your fees and then don't want to know you
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Aug 01,2016
Aug 01,2016
4
people found
this helpful
this helpful
Unprofessional staff! Rude! Quick to take your rented property money but not quick to hand over the keys! Save your time and energy and don't bother with these scam artist...
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Comment on agent fees
Bad
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Apr 11,2016
Apr 11,2016
4
people found
this helpful
this helpful
I viewed two rental properties on Friday. There were no instructions on how to get in to the gated development. When I eventually did I was ordered to move my car by the rather surly agent I was meeting. One property was tired and dated ...
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What agent could do to change your mind?
Fees were required upfront before they would ask the agent if a urine stained mattress could be replaced (offered at my own expense)Attached Filesnbsp;
Comment on agent fees
Fees were required upfront before they would ask the agent if a urine stained mattress could be replaced (offered at my own expense)
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Feb 29,2016
Feb 29,2016
0
people found
this helpful
this helpful
I've used Redstone's for nearly 2 years now and have never had any major issues. Whenever anything happens in the house (boiler last year) they are quick to deal with.
The girls on the phones are really approachable and always contact my landlord if I have ...
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Comment on agent fees
Good
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Sep 26,2014
Sep 26,2014
4
people found
this helpful
this helpful
Redstones are a complete joke! Since moving into our property my partner and I have had water problems. We contacted red stones and spoke to Rajj, she said she'd call back within a week. When we heard nothing I called again only to be folded ...
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Jul 07, 2015
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Redstones in walsall are an absolute joke aswell keeping apartments for friends!!! Saying tgey don't have the keys do I got my partner to ring straight back and they told him it had already been let!!!! Idiots ...
Aug 04,2014
Aug 04,2014
2
people found
this helpful
this helpful
The people who dealt with our house were unprofessional and had a lack of communication between each other.
They are the worst i have used and provide poor tenants. Poor service stay away...
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Comment on agent fees
Very high for poor service.
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Jun 30,2014
Jun 30,2014
3
people found
this helpful
this helpful
I have lost count of the amount of problems with Redstones. From the start Lindsey from Redstones made an appointment with myself for the key hand over and did not even turn up! Then when I emailed Lindsey regarding leaking tap ect she said that ...
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What agent could do to change your mind?
Staff to stick to appointments and times! especially Lindsey!! Staff to call back when tenants have problems. Raj to get her facts right before emailing & demanding money. Neil to actually be a manager over his staff and sort serious problems out. Redstones seriously needs customer service lessons and to learn how to speak properly on the phone.Attached Filesnbsp;
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Sep 05,2013
Sep 05,2013
3
people found
this helpful
this helpful
Redstones have been a terrible letting agent the property was let with me paying six months rent up front. Within two days I noticed the damp in all wardrobes and some external walls Redstones chose to do nothing. I noticed that the property did not ...
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What agent could do to change your mind?
see above and there is moreAttached Filesnbsp;
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Yes
Apr 07,2013
Apr 07,2013
2
people found
this helpful
this helpful
Poor service - not returning calls - not helping with the purchase - I had to keep chasing - sale fell through on property because redstones failed to inform me the property has a dangerous building with no building planning approval or building regulations permissions.
...
read full review
read full review
What agent could do to change your mind?
Improve staff training to provide a better service Answer telephone after 2 or 3 rings Provide an estate agent service (to secure a sale) Get a better mortgage broker who isn't intimidating. Use correct information about property to avoid issues with sale.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jul 24,2012
Jul 24,2012
2
people found
this helpful
this helpful
Terrible agent with bad service, poor organization and terrible personal skills.
Took over a month from paying the deposit to moving into the house as the paper work was not ready on their end.
When we finally arranged a moving in date it was delayed ...
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What agent could do to change your mind?
Respond to my complaint in a timely manner. Not being so rude. Be contactable via phone.Attached Filesnbsp;
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Feb 21, 2013
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(1)
Hi I am having problems with redstones too were you successful with the ombudsman? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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