92% sales valuation accuracy
87% sales fee satisfaction
“"Connells Estate Agents: A Disastrous Experience - From Inadequate Communication to Complete Disengagement in Sales Progression"...”
Sep 10,2023
Sep 10,2023
1
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We are extremely disappointed with the services provided by Connells Estate Agents. They consistently fell far below the expectations we had set, particularly in terms of communication. The lack of communication was evident from the very beginning, especially when it came to coordinating property viewings which included informing us of when viewing were and also when the agents left the property - a crucial aspect of the selling process. This lack of attention to detail extended to their poor efforts in generating interest during the initial stages, largely due to the open house strategy that did not yield the expected results.
What added to our frustration was their unprofessional behavior and negative attitude. Not only did Connells Estate Agents fail to deliver to their “commitment to delivering the highest levels of customer service”, but they also engaged in bad-mouthing other estate agents in the area. This kind of behavior is not only unbecoming of a professional agency, but it also raises concerns about their integrity and values.
Moreover, when we raised our initial complaints about their services, Connells Estate Agents dismissed our concerns rather than addressing them, displaying a disappointing lack of accountability and understanding.
To make matters worse, the behavior of the estate agents was both rude and aggressive, as reported by our buyers. It's disheartening to know that the house's success in selling had more to do with its own merits as described to us by third parties in the chain rather than the efforts of the estate agents. As customers, we were left with no choice but to seek assistance from other estate agents within our chain and our solicitors to navigate through the process.
Moreover, Connells completely disengaged after the sale, refusing to participate in the sales progression. The next time we heard from them was the day we were moving out when they asked for the keys and, shockingly two days after the completion date when they requested more money. This indifference and lack of involvement were noted not only by us but also by various parties in the chain, including other clients and agents representing them. Connells claimed they don't get involved in sales progression, which contradicted the proactive approach taken by all other estate agents involved, leaving our solicitors in disbelief at their response. We ended up receiving better advice, information and guidance from another Estate Agents involved with the chain.
If we had the time and energy after such a lengthy process, we would have seriously considered disputing their charges. In our opinion and in the opinion of some of the other parties involved in the transaction, Connells Estate Agents' service was severely lacking. However, it's a relief not to have to deal with them again. Based on our experience, we strongly recommend that others avoid working with Connells Estate Agents. Their level of professionalism and care was clearly insufficient, and we hope that our feedback prompts them to make significant improvements to their services.
What added to our frustration was their unprofessional behavior and negative attitude. Not only did Connells Estate Agents fail to deliver to their “commitment to delivering the highest levels of customer service”, but they also engaged in bad-mouthing other estate agents in the area. This kind of behavior is not only unbecoming of a professional agency, but it also raises concerns about their integrity and values.
Moreover, when we raised our initial complaints about their services, Connells Estate Agents dismissed our concerns rather than addressing them, displaying a disappointing lack of accountability and understanding.
To make matters worse, the behavior of the estate agents was both rude and aggressive, as reported by our buyers. It's disheartening to know that the house's success in selling had more to do with its own merits as described to us by third parties in the chain rather than the efforts of the estate agents. As customers, we were left with no choice but to seek assistance from other estate agents within our chain and our solicitors to navigate through the process.
Moreover, Connells completely disengaged after the sale, refusing to participate in the sales progression. The next time we heard from them was the day we were moving out when they asked for the keys and, shockingly two days after the completion date when they requested more money. This indifference and lack of involvement were noted not only by us but also by various parties in the chain, including other clients and agents representing them. Connells claimed they don't get involved in sales progression, which contradicted the proactive approach taken by all other estate agents involved, leaving our solicitors in disbelief at their response. We ended up receiving better advice, information and guidance from another Estate Agents involved with the chain.
If we had the time and energy after such a lengthy process, we would have seriously considered disputing their charges. In our opinion and in the opinion of some of the other parties involved in the transaction, Connells Estate Agents' service was severely lacking. However, it's a relief not to have to deal with them again. Based on our experience, we strongly recommend that others avoid working with Connells Estate Agents. Their level of professionalism and care was clearly insufficient, and we hope that our feedback prompts them to make significant improvements to their services.
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Latest Reviews
28th Aug 2024
reviewed by 'Megan Le-poidevin'
7th Nov 2023
reviewed by 'david hoyle'
3rd Dec 2022
reviewed by 'Mark.longhurst'
13th Jul 2021
reviewed by 'Stephen James Goble'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 87% | £100,000 | £350,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 10 | 1 | 5 | 0 | 1 | 1 |
Areas covered
- Amesbury
- Allington
- Durrington
- Tilshead
- Larkhill
- Enford
- Bulford
- Tidworth
- Shrewton
- Netheravon
- Figheldean
- Cholderton
- Shipton Bellinger
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 28,2024
Aug 28,2024
0
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My partner and i are first tim buyers, we found Demitri and that has to be the best decision ever made. From the quick responses to the support and knoledge he shared with us! I would choose Demitri ove and over again, absolutely amazing!...
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Nov 07,2023
Nov 07,2023
0
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First had contact with Connells Amesbury when my daughter bought her house. It was her first house purchase, and Mike and his team helped her the whole way through. We are buying a house in Amesbury which was marketed by Connells, and although not our ...
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“"Connells Estate Agents: A Disastrous Experience - From Inadequate Communication to Complete Disengagement in Sales Progression"...”
Sep 10,2023
Sep 10,2023
1
people found
this helpful
this helpful
We are extremely disappointed with the services provided by Connells Estate Agents. They consistently fell far below the expectations we had set, particularly in terms of communication. The lack of communication was evident from the very beginning, especially when it came to coordinating property viewings ...
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Dec 03,2022
Dec 03,2022
0
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Can't fault the service from all of the staff. Especially savanagh. Look forward to sending some pictures once the work is done. Always there for us if needed,quick & thorough with information & prompt replies to emails. Would recommend to anyone & everyone...
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Jul 13,2021
Jul 13,2021
0
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Mike Holland was always responsive during the hectic sale of our house through to a completion carried out in 8 working days!
Thanks for all your help Mike/...
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Feb 20,2021
Feb 20,2021
0
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The staff at Connells Amesbury branch are superb, considerate and understanding. I recently bought a house through them, which should have been very straightforward but my Buyer's solicitor made it very, very stressful for everyone in the chain, even my Buyer. But the staff at ...
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Jan 31,2019
Jan 31,2019
1
people found
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this helpful
I bought my house with Connells in December 2001 and sold it with Connells in January 2019. Both experiences were fantastic. My sale was slightly more complicated due to a divorce but Connells worked fantastically, keeping communication open and all parties up to date. I was really ...
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Comment on agent fees
Fees were competitive. Happy with them.
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Dec 17,2018
Dec 17,2018
1
people found
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this helpful
I recently sold a property through Connells in Amesbury the service was excellent . I was kept informed throughout and had all my enquiries answered when I was unsure of the process. I found every one very helpful and Ruby was very supportive.
Thank you to ...
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Comment on agent fees
I paid the price requested and was happy with the sale
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Nov 07,2018
Nov 07,2018
2
people found
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We recently purchased a property through Connells in Amesbury and we can't thank them enough for the service we received. Right from the beginning when we first viewed properties with them to completion they were fantastic. We were kept informed every step of the way ...
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Comment on agent fees
Not applicable as we purchased through Connells
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Oct 11,2018
Oct 11,2018
2
people found
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Having never sold a property before the only comparisons I can draw on Connells in Amesbury are through other people's experiences of different agents. Connells have seemed to come out on top from each of these conversations and that is certainly how I felt our ...
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Comment on agent fees
We had a really open conversation with Amy about our fees. Any matched the fees of another local agent and made us feel really comfortable during this process.
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Oct 07,2018
Oct 07,2018
2
people found
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this helpful
We booked several viewing on different properties and had very efficient service on the phone and on the actual viewing from various members of the team. Great first impressions, of a friendly helpful team.
We eventually found the right property, and I have to say, ...
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Comment on agent fees
N/A - We purchased through them so no fees from our side.
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May 28,2018
May 28,2018
2
people found
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Very good service, our journey was longer than expected due to the complications with our bottom chain. Despite all this, Jay Cowan from the Connells team has frequently chased up the chain for regular updates and managed to move our case forward to speed up ...
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May 22,2018
May 22,2018
2
people found
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this helpful
Very pleased with the overall sale of my property with Connells Estate Agents. Ella was fantastic, excellent customer service, co -ordination and communication especially as I am living and working abroad in different areas of the world.
I was very pleased with Ella's work and ...
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May 22,2018
May 22,2018
2
people found
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Dealt initially with Amy then Ella Flint took over. Ella was very polite and extremely patient with me, especially when I was expressing my frustration on the delay. Kept me informed with updates twice a week on Tuesday/Friday. Ella was extremely professional....
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Comment on agent fees
Was shown the fees which I thought was reasonable, unfortunately I was not shown the vat at the time. So it cost me more than I originally thought.
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Mar 14,2018
Mar 14,2018
2
people found
this helpful
this helpful
As landlords we are extremely satisfied with our agent who is always ready to assist us when necessary and who provides an excellent service. Our tenants queries our brought to our attention promptly and maintenance issues resolved at the earliest....
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Comment on agent fees
Good
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Aug 01,2017
Aug 01,2017
2
people found
this helpful
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Excellent service, 19 views in 1 week, sold after 9 days. Got the price we wanted. What more can you say. Amy and David had their fingers on the pulse throughout and completed to money in the bank in 10 weeks. Just what we wanted. Big thanks!...
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Comment on agent fees
Haggle don't accept what's quoted as their are a lot of cheap ones online and they need to be competitive.
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Jul 28,2017
Jul 28,2017
2
people found
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Have been with them for 5 months, I have 2 viewings and NO communication from them at all regarding my property. Would not ever use again...
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Comment on agent fees
Rubbish
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Jun 20,2017
Jun 20,2017
6
people found
this helpful
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David and his team have been excellent. I was delighted with the valuation, but David assured me it was bang on the money for the area and what my house has to offer. And he was spot on because within 10 days of putting it on ...
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Comment on agent fees
I think the fees are around the industry standard, but I am completely happy that everything I was told I would get for the fee has been 100% delivered, and a bit more as well in terms of the speed of the sale.
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Jul 19, 2017
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(1)
Hi Alice,
Thank you for your very kind words and for taking the time to put them on here.
I'm over the moon you found our service to be so good.
I wish you all the very best in the future. ...
Feb 15,2016
Feb 15,2016
6
people found
this helpful
this helpful
For our sale and purchase I would like to thank Connells for providing such outstanding and professional estate agents. Connells' knowledge of the market, responsiveness and well developed network of clients was clear from the outset. In under a week Marie had delivered a highly ...
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Comment on agent fees
Probably not the cheapest option for selling your house, but definitely best value for money. David found us the perfect house - how do you put a price on that?
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Jul 19, 2017
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Hi Gareth,
Thank you very much for taking the time to write this.
I'm very glad that you found our services so good and that you are happy in your new home.
David ...
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Last updated at 1:58 PM 03/05/2018 by Chawley Soper
