50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 07,2023
Sep 07,2023
0
people found
this helpful
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Awful company, very forceful, liars and awful attitudes. Told lies to first time homeless buyers, that a property with tenants was proceedable and it isn't. They've lied to the tenants currently in the property and caused so much stress. Caused financial loss, do not own up to what they have caused. Can't be bothered to respond to conplaint emails. Compete buyers at bidding wars on properties for more money. Never flexible tò offer viewings. Caused three young children severe emotional distress as they continue to remain homeless and unsettled. We asked to wait until current tenants vacate and this agent said no or they would remarket the property after our offer was made. So we proceeded and now cannot move in, and have to wait for the legal process to start. This agent, not once have showed any care or commitment to sort these problems. Their current tenants are extremely upset and all they can do is ignore everyone involved. I will never sell my home with this agent, who then try to hide what they have done by deleting truthful feedback.
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Latest Reviews
7th Sep 2023
reviewed by 'Charlotte'
25th Jan 2018
reviewed by 'Julie'
9th Dec 2017
reviewed by 'Paul'
10th Nov 2010
reviewed by 'mark'
25th Oct 2010
reviewed by 'Dale'
15th Oct 2010
reviewed by 'Oly'
Opening Hours
Address
Chilterns Estate Agents (Norfolk & Suffolk)
14 Bridge Street
Thetford
Suffolk
IP24 3AA
01842 754161
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 3 | 1 | 2 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 07,2023
Sep 07,2023
0
people found
this helpful
this helpful
Awful company, very forceful, liars and awful attitudes. Told lies to first time homeless buyers, that a property with tenants was proceedable and it isn't. They've lied to the tenants currently in the property and caused so much stress. Caused financial loss, do not own ...
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Jan 25,2018
Jan 25,2018
0
people found
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Andy Overman was wonderful, their service cannot be beaten. All my family and friends will also use them. He was true to his word a really smooth move I am so happy. Thank you so much Andy....
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Comment on agent fees
Higher than some but so worth it, the extra I got in the selling price achieved more than paid this.
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Jan 25, 2018
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(1)
Thank you for the positive review Julie, it was a pleasure moving you. Your comment on fees is valid but I said from the very beginning, fees are irrelevant - it's which agent can put the most money in your pocket at the end of the transaction that counts. I'm glad we did that for you. ...
Dec 09,2017
Dec 09,2017
0
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I had a terrible experience with ANDY the manager at this branch.
When marketing the property he made numerous lies which I caught him out with. Please avoid this agent and use someone with honesty and professionalism....
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Dec 09, 2017
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I have contacted the only Paul who has sold with us recently and he claims not to have reviewed us. I am concerned that anyone would draw into question my honesty or professionalism, as I care passionately about the industry I serve. To have suggested that I have 'made numerous lies' and been 'caught out' is simply not true! ...
Nov 10,2010
Nov 10,2010
0
people found
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Very proffessional, extremely helpful and welcoming. My wife and I are only too happy to recommend you to anyone else. Andy and the team, we thank you for your support and making us feel like friends....
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Nov 18, 2010
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Thanks guys, hope you are very happy in your new home. ...
Oct 25,2010
Oct 25,2010
1
people found
this helpful
this helpful
Having used the national estate agents in Thetford with very poor communcication and no desired result we decided to use Chilterns for their local knowledge of the market. This proved to be the answer we were looking for with the desired outcome within a few ...
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Oct 26, 2010
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Many thanks Dale & Amy for your positive feedback. I hope your relocation proves to be a happy one and wish you and your family good health and much happiness. ...
Oct 15,2010
Oct 15,2010
1
people found
this helpful
this helpful
I am the Regional Sales Manager for a New Homes Builder and have recently instructed Andrew at Chilterns in Thetford to undertake the sale of nine properties in the Thetford area. I am extremely happy with the service I have received and would have no ...
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Oct 18, 2010
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Thank you for your comments. ...
Oct 12,2010
Oct 12,2010
1
people found
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this helpful
When I wanted to purchase an investment property I discussed my requirements with the Manager, Andy, at Thetford, who came up with suggestions. He personally accompanied me on various viewings advising on the pros and cons of each house. When I chose a property he ...
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Oct 14, 2010
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Thank you for your positive comments Ann, customer service and satisfaction is our priority and I am gald you feel we have delivered these via our Sales, Lettings & Management departments. ...
Oct 09,2010
Oct 09,2010
1
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I have been a tenant of Chilterns Residential for 5 years. There are polite, sincere and fair. Would highly recommend them....
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Oct 11, 2010
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Thank you Jennie, I'm not sure which Jennie you are or which property you are renting but thank you for your positive feedback. Customers Service is important to my business and your comments very welcome. ...
Oct 01,2010
Oct 01,2010
5
people found
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this helpful
Having read this comment I would like to add something of our 'contact' with Chilterns Estate Agents in Thetford. Some of the employees are very rude and hostile and repeatedly bombarded us with phone calls asking us to let them sell our property for us. ...
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Oct 09, 2010
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There is a very fine line between pro-active and assertive Agency and harrassment. As a Company we do have procedures in place to prevent people from receiving unwanted mail and calls. Please fee free to email me [email protected] and I will look into your concerns further. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
