0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Aug 31,2023
Aug 31,2023
1
people found
this helpful
this helpful
AS A MULTIPLE LANDLORD THESE LAST 25 YEARS USING VARIOUS RENTAL AGENTS IN THE SOUTH OF ENGLAND 'LEADERS LETTINGS' HAS GONE FROM BAD TO TERRIBLE. THE TERRIBLE IS INSTEAD OF DEALING DIRECTLY WITH YOUR CHOSEN BRANCH SOME ASPECTS ARE NOW BEING DEALT WITH CENTRALLY WHICH COULD BE WORTHING, BOURNEMOUTH, WOKINGHAM, AND POSSIBLY OTHER OFFICES AND THIS CAN TAKE MONTHS AS I FOUND.
ONE OF MY TENANTS DID NOT GET THEIR DEPOSIT LOOKED AT FOR A MONTH AFTER THEY LEFT AND THE DILAPIDATION MATTER TOOK 5 MONTHS DESPITE 30 PHONE CALLS AND NUMEROUS EMAILS FROM ME WITH CONTINUAL PROMISES THAT IT WOULD BE DEALT WITH.
THE BRANCH MANAGER HAD NO INTEREST IN THIS AND SAID IT WAS NOTHING TO DO WITH HIM AND SUGGESTED I CONTACT HIS AREA MANAGER.
THEN WE HAVE INVENTORIES WHERE A SPECK OF DUST WILL BE NOTED AT CHECK IN AND THEN THE CHECK OUT REPORT 'MAJORS' ON TINY PICTURE HOOK HOLES BUT OVERLOOKS RUINED CARPETS, STAINED LINO, A BLACKENED HOB, LIMESCALED WALL TILES, TORN CURTAINS, DAMAGED
BLINDS AND ACCUMULATED FILTH.
INTERIM INSPECTIONS ARE MAINLY A BOX TICKING EXERCISE SHOWING ALL IS GOOD WHEN IT IS NOT.
GREEDY TOO; JUST INCREASED THEIR SERVICE CHARGE (RENT COLLECTION) BY O.5% PLUS VAT , YET ANOTHER INCREASE SIGHTING ADDITIONAL ADMINISTRATION BUT CONVENIENTLY OVERLOOKING THE FACT THAT RENTALS HAVE INCREASED CONSIDERABLY, IN SOME CASES BY 20% IN THE LAST YEAR.
THEY NEED TO IMPROVE THEIR PERFORMANCE
ONE OF MY TENANTS DID NOT GET THEIR DEPOSIT LOOKED AT FOR A MONTH AFTER THEY LEFT AND THE DILAPIDATION MATTER TOOK 5 MONTHS DESPITE 30 PHONE CALLS AND NUMEROUS EMAILS FROM ME WITH CONTINUAL PROMISES THAT IT WOULD BE DEALT WITH.
THE BRANCH MANAGER HAD NO INTEREST IN THIS AND SAID IT WAS NOTHING TO DO WITH HIM AND SUGGESTED I CONTACT HIS AREA MANAGER.
THEN WE HAVE INVENTORIES WHERE A SPECK OF DUST WILL BE NOTED AT CHECK IN AND THEN THE CHECK OUT REPORT 'MAJORS' ON TINY PICTURE HOOK HOLES BUT OVERLOOKS RUINED CARPETS, STAINED LINO, A BLACKENED HOB, LIMESCALED WALL TILES, TORN CURTAINS, DAMAGED
BLINDS AND ACCUMULATED FILTH.
INTERIM INSPECTIONS ARE MAINLY A BOX TICKING EXERCISE SHOWING ALL IS GOOD WHEN IT IS NOT.
GREEDY TOO; JUST INCREASED THEIR SERVICE CHARGE (RENT COLLECTION) BY O.5% PLUS VAT , YET ANOTHER INCREASE SIGHTING ADDITIONAL ADMINISTRATION BUT CONVENIENTLY OVERLOOKING THE FACT THAT RENTALS HAVE INCREASED CONSIDERABLY, IN SOME CASES BY 20% IN THE LAST YEAR.
THEY NEED TO IMPROVE THEIR PERFORMANCE
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31st Aug 2023
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Opening Hours
Address
Leaders
1 Elm Court, 27 Old Milton Road
New Milton
Hampshire
BH25 6DY
01425 638900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 100% | 60% | £820 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 31,2023
Aug 31,2023
1
people found
this helpful
this helpful
AS A MULTIPLE LANDLORD THESE LAST 25 YEARS USING VARIOUS RENTAL AGENTS IN THE SOUTH OF ENGLAND 'LEADERS LETTINGS' HAS GONE FROM BAD TO TERRIBLE. THE TERRIBLE IS INSTEAD OF DEALING DIRECTLY WITH YOUR CHOSEN BRANCH SOME ASPECTS ARE NOW BEING DEALT WITH CENTRALLY WHICH COULD ...
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Feb 25,2022
Feb 25,2022
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I would like to share my positive feedback on the amazing services provided by Leaders New Milton branch. They are wonderful staff who care about tenants and make sure you will be supported at the highest standard possible. I would like thank to our fabulous ...
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Feb 25,2022
Feb 25,2022
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I would like to share my positive feedback on the amazing services provided by Leaders New Milton branch. They are wonderful staff who care about tenants and make sure you will be supported at the highest standard possible. I would like thank to our fabulous ...
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Aug 18,2020
Aug 18,2020
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I have several properties Leaders, New Milton have managed for me for some years. The friendly staff team are always helpful & supportive. I feel their communication skills & professional approach make this Letting Agency the best in this area....
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Jul 06,2019
Jul 06,2019
1
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Leaders New Milton have been managing my properties for some years now.
They seem to have the balance of looking after the landlord, the tenants & managing the properties just right.
The communication skills of the whole team is excellent.
I would happily recommend this hard ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10:15 AM 16/09/2019 by heather heather
