100% sales valuation accuracy
50% sales fee satisfaction
Aug 31,2023
Aug 31,2023
2
people found
this helpful
this helpful
I had the worst experience with Connells invMarshalswick, St Albans. I felt that I need to write this review so that what happened to me does not happen to anyone else.
I contacted Connells in September 2022 and they came and carried out a valuation. I was given a good rate and I was happy to sign with them.
During discussions, Connells informed me that I would view and have the ability to approve/amend any description and photos before my property goes live on the market.
I also paid them £50 for an EPC inspection. They offered this as part of the service and it made sense at the time to let them arrange this. The EPC was booked in for 4th October 2022.
The photographer was scheduled to attend on Monday 3rd October 2022 at 1pm.
On 30th September 2022 at 16.25, I was made aware by a neighbour that my property was listed for sale on Rightmove.
I was sent the link and to my surprise, my property was listed with a photo of the front. I have no knowledge when/how this picture was taken as the photographer was not due to come yet. My car was not on the driveway which meant that someone came round when I was not home to take the photo.
The description would not have met my approval and was very basic. For example, under the subheading Garden, it only states 'timber shed'. I would never agree to one bad quality photo either.
I was very upset especially as Section 7(a) of the Code of Practice for
Residential Estate Agents states that a property must not be put on the market without permission from the seller.
I contacted Connells Marshalswick immediately at 16.54 on 30/09/22 to speak to them about this and find out why this happened.
I was informed that both Sophie and Laura were unavailable.
I explained my concerns. The person I spoke to said that its strange that this happened but she could not help me. She proceeded to tell me that my concerns will be passed onto the Manager Sophie and that she will call me tomorrow morning.
Days later, no one contacted me. I read the contract and saw that I had a few days left to cancel (14 day cooling off period). By this point, I had lost trust and confidence in Connells and I sent an email and letter to them cancelling the contract. I also requested as per refund policy, for my £50 to be returned.
I further made a complaint to head office. Prior to signing with them, they would be in regular contact and now when there was a problem I could not speak to anyone.
Connells head office acknowledged my complaint. As my refund was not mentioned, I rang the EPC company who confirmed that Connells had cancelled the appointment. They also informed me that Connells have not paid for the EPC.
I made further requests for my money back but nothing! I did not understand why they were refusing to give me my money back?
I contacted my bank and disputed the payment. Within a few weeks, my bank found in my favour and gave me my money back.
What a horrible experience.
I have evidence to back up this review as I know that it may be hard to believe that a company can act this way.
I do NOT recommend this company.
I contacted Connells in September 2022 and they came and carried out a valuation. I was given a good rate and I was happy to sign with them.
During discussions, Connells informed me that I would view and have the ability to approve/amend any description and photos before my property goes live on the market.
I also paid them £50 for an EPC inspection. They offered this as part of the service and it made sense at the time to let them arrange this. The EPC was booked in for 4th October 2022.
The photographer was scheduled to attend on Monday 3rd October 2022 at 1pm.
On 30th September 2022 at 16.25, I was made aware by a neighbour that my property was listed for sale on Rightmove.
I was sent the link and to my surprise, my property was listed with a photo of the front. I have no knowledge when/how this picture was taken as the photographer was not due to come yet. My car was not on the driveway which meant that someone came round when I was not home to take the photo.
The description would not have met my approval and was very basic. For example, under the subheading Garden, it only states 'timber shed'. I would never agree to one bad quality photo either.
I was very upset especially as Section 7(a) of the Code of Practice for
Residential Estate Agents states that a property must not be put on the market without permission from the seller.
I contacted Connells Marshalswick immediately at 16.54 on 30/09/22 to speak to them about this and find out why this happened.
I was informed that both Sophie and Laura were unavailable.
I explained my concerns. The person I spoke to said that its strange that this happened but she could not help me. She proceeded to tell me that my concerns will be passed onto the Manager Sophie and that she will call me tomorrow morning.
Days later, no one contacted me. I read the contract and saw that I had a few days left to cancel (14 day cooling off period). By this point, I had lost trust and confidence in Connells and I sent an email and letter to them cancelling the contract. I also requested as per refund policy, for my £50 to be returned.
I further made a complaint to head office. Prior to signing with them, they would be in regular contact and now when there was a problem I could not speak to anyone.
Connells head office acknowledged my complaint. As my refund was not mentioned, I rang the EPC company who confirmed that Connells had cancelled the appointment. They also informed me that Connells have not paid for the EPC.
I made further requests for my money back but nothing! I did not understand why they were refusing to give me my money back?
I contacted my bank and disputed the payment. Within a few weeks, my bank found in my favour and gave me my money back.
What a horrible experience.
I have evidence to back up this review as I know that it may be hard to believe that a company can act this way.
I do NOT recommend this company.
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Latest Reviews
3rd Nov 2023
reviewed by 'Endrit'
31st Aug 2023
reviewed by 'Rudi'
16th Mar 2013
reviewed by 'Matt'
Opening Hours
Address
Connells
5 Wycombe Place The Quadrant
Marshalswick,St Albans
Hertfordshire
AL4 9RH
01727 851 100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 03,2023
Nov 03,2023
0
people found
this helpful
this helpful
I bought a house and Costas help me so much.
He made everything so easy for me....
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Aug 31,2023
Aug 31,2023
2
people found
this helpful
this helpful
I had the worst experience with Connells invMarshalswick, St Albans. I felt that I need to write this review so that what happened to me does not happen to anyone else.
I contacted Connells in September 2022 and they came and carried out a valuation. I ...
read full review
read full review
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Yes
Jun 25,2017
Jun 25,2017
0
people found
this helpful
this helpful
A very professional agency. I bought a property recently through Connells, during the purchase of my property all my dealings with the staff, primarily Fai, was very helpful and efficient. I appreciated the advice given to me and the negotiations undertaken on my behalf. I ...
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Comment on agent fees
Good
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Mar 16,2013
Mar 16,2013
6
people found
this helpful
this helpful
I wouldn't use this firm again for several reasons. My main reason for dissatisfaction was their approach to getting me to sign their sales contract, which was basically not to highlight some of the main clauses and left it for me to find out whilst ...
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What agent could do to change your mind?
To be up front and honest about the contract - taking the time to explain the clauses and the associated costs. Use more experienced staff to show properties.Attached Filesnbsp;
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No fees information available
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