0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 06,2013
Apr 06,2013
4
people found
this helpful
this helpful
My wife made a telephone enquiry about whether the property was still available. She was told it was and Ann asked if we wanted to arrange a viewing. My wife asked I'd the landlord would accept tenants with dogs (as it was not specified on the discription on Right Move). Ann put the phone on hold and asked a colleague. This shows that they either had the information and not shared it, or were making it up on the hoof. Either way the answer came back as a firm NO followed by the comment that 'most landlords don't accept dogs!'.
As landlords ourselves and dealing with other estate agents at the moment I acknowledge pets can make it more difficult for tenants - especially with flats. However with this house it would - I would hold - be the landlord's decision. My wife suggested that the estate agents include this in the description Ann almost put the phone down. She clearly did not want any feedback.
My wife was a bit upset so phoned and asked for the manager. The manager was Giles and even worse and said that he didn't think his staff member was rude. So much for customer service - no real evidence of that. It's more like 'you owe us for even taking the time to pick ip the phone!
Well - thanks but no thanks. We won't be hassling you anymore - either as a tenant or landlord.
As landlords ourselves and dealing with other estate agents at the moment I acknowledge pets can make it more difficult for tenants - especially with flats. However with this house it would - I would hold - be the landlord's decision. My wife suggested that the estate agents include this in the description Ann almost put the phone down. She clearly did not want any feedback.
My wife was a bit upset so phoned and asked for the manager. The manager was Giles and even worse and said that he didn't think his staff member was rude. So much for customer service - no real evidence of that. It's more like 'you owe us for even taking the time to pick ip the phone!
Well - thanks but no thanks. We won't be hassling you anymore - either as a tenant or landlord.
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Latest Reviews
6th Jul 2021
reviewed by 'Adam'
12th Feb 2019
reviewed by 'Man'
7th Sep 2018
reviewed by 'Cardwell?'
1st Mar 2014
reviewed by 'Tenants'
4th Nov 2013
reviewed by 'another-unhappy-customer'
Opening Hours
Address
Giles Cardwell Residential Lettings
32 Grove Place
Bedford
Bedfordshire
MK40 3JJ
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £625 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 0 | 5 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 22,2024
Mar 22,2024
0
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Scam artists.
The property I moved into was falsely advertised with allocated parking, however after recieving the tenancy agreement use of the garage and allocated parking space was expressly prohibited.
Fighting to unwind my tenancy. Stay far away....
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Jul 06,2021
Jul 06,2021
1
people found
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Tenants be careful (STAY AWAY)
I would not in the slightest try and rent a property from these crooks. They waste your time quick to take money if there’s any problems nothing will get solved. Giles is a waste of space and lies about ...
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Feb 12,2019
Feb 12,2019
1
people found
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What a joke, was told I owe them money when I left the house spotless and clean, place is a joke and the staff are rude especially the owner. No customer service skills at all and just want to threaten you with legal action all ...
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Comment on agent fees
Bad fees
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Sep 07,2018
Sep 07,2018
2
people found
this helpful
this helpful
We are now moving. I have had to chase him constantly for work to be done on the house, which included damp, windows that didn't open, poor tradesmen etc. In the end I got on to Bedford Borough Council to try and enforce him to ...
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Mar 01,2014
Mar 01,2014
4
people found
this helpful
this helpful
Tenants beware - still waiting for my deposit to come back - (moved out almost 5 months ago) a deposit is regarded as a new for very old replacement policy by this letting agent. The sheer greed of this man and the landlords he represents is ...
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What agent could do to change your mind?
He could have tried being a decent human being and having some knowledge of property might be helpfulAttached Filesnbsp;
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Nov 04,2013
Nov 04,2013
4
people found
this helpful
this helpful
This letting agency ( if you can call it one ) will happly take your money but at the slighest problem will turn there back and deny all responsibility. If you like paying someone to do nothing then Giles Cardwell are great. If not then I wouldn't ...
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What agent could do to change your mind?
total joke of a letting agentAttached Filesnbsp;
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Apr 06,2013
Apr 06,2013
4
people found
this helpful
this helpful
My wife made a telephone enquiry about whether the property was still available. She was told it was and Ann asked if we wanted to arrange a viewing. My wife asked I'd the landlord would accept tenants with dogs (as it was not specified on ...
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Aug 14,2012
Aug 14,2012
2
people found
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this helpful
Exactly as someone else here mentioned...Giles talks a good talk but does not follow up on anything. They never let you know what is going on and you have to keep chasing them. The office staff dont know what day of the week it ...
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Jul 28,2010
Jul 28,2010
1
people found
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this helpful
My partner and I used Giles Cardwell to rent a property together and were left thoroughly disappointed with the service. We could not wait to move out of the house which was falling apart. We had no end of problems with renting there. When we ...
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Sep 06,2009
Sep 06,2009
0
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Based on my experience, save yourself a lot of bother and dont go there. Talks a very good game and never delivers....
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Jan 29,2009
Jan 29,2009
1
people found
this helpful
this helpful
It has been a total pleasure dealing with Giles Cardwell and his team.We are due to move into one of his managed properties in 3 weeks time and have recieved nothing but exceptional service since our initial contact. All our questions have been answered satisfactorily ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
