Cooke & Co (Tyne & Wear)
Whitley Bay, NE26
4.3/5, 28 reviews
82% recommended
60% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

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“This is the most unhelpful estate agency I have ever ......”

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May 25,2010
Minithumbdown
By: 'olive'
May 25,2010
1 people found
this helpful
This is the most unhelpful estate agency I have ever dealt with. Their customer service is dreadful, they are rude and unpleasant on the phone and very unwilling to give important details about the property. From personal experience I can confirm that they do not tell the truth about appointments and the availability or otherwise of property. I would never buy a property from them after this terrible experience, or even go and see a property they were handling.
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Latest Reviews

View all Reviews 28
23rd May 2018
reviewed by 'Chris'
“Following the death of my mother I asked Cooke & Co. in Whitley Bay to handle the sale of my mother's ......”
1st Mar 2018
reviewed by 'Kevin'
“Really bad experience with Cooke & Co.Seen a property on a Monday, had our offer accepted the next day by ......”
9th Sep 2017
reviewed by 'Anne'
“Our house sale completed quickly and efficiently due to the knowledgeable and helpful staff. We were given good advice and ......”
4th May 2017
reviewed by 'Dawn636'
“Disgusting behaviour I called on Saturday to make a viewing was told the earliest they had was Thursday at 4.45 they ......”
11th Mar 2017
reviewed by 'Emma'
“We viewed a lot of properties across several areas of Newcastle, Gateshead and North Tyneside and dealt with many different ......”
8th Feb 2017
reviewed by 'MR'
“I would like to thank all the staff at cooke and co whitley bay for the excellant service and help ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Cooke & Co (Tyne & Wear)
55 Park View
Whitley Bay
Northumberland
NE26 2TP
0191 251 0011

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 80% £185,000 £251,000
Lettings 0% 0% £795 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 15 0 7 0 1 4
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Brilliant Cooke & Co. Whitley Bay...”

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May 23,2018
Minithumbup
By: 'Chris'
May 23,2018
0 people found
this helpful
Following the death of my mother I asked Cooke & Co. in Whitley Bay to handle the sale of my mother's bungalow. From the outset, when Mike Storer called to conduct the original valuation, everyone in the business, Emma, Claire, Nicola, Helen, Julie, to name but ...
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Comment on agent fees
Agents fees were excellent value for the service they provided.
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“Really bad experience with Cooke & Co.Seen a property on ......”

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Mar 01,2018
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claire
By: 'Kevin'
Mar 01,2018
5 people found
this helpful
Really bad experience with Cooke & Co. Seen a property on a Monday, had our offer accepted the next day by the vendor after a bit of negotiating. Got a call from Claire on the Thursday to say they had sold it to someone else!! This ...
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N/A
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By: Kevin
Mar 13, 2018
View all comments (2)
Claire. You told me my offer was accepted and the property was taken off the market as a result. You recommend your Solicitors, Mincoffs. Everything was going ahead as per your instructions, ID, mortgage, proof of funds, deposit etc.. It's not OK to say 'The vendor made a decision on who they wanted to sell the property to. As agents we are duty bound to carry out their instructions.' as you told me MY offer was accepted. Why would you tell someone that? ...

“Our house sale completed quickly and efficiently due to the ......”

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Sep 09,2017
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Mike
By: 'Anne'
Sep 09,2017
0 people found
this helpful
Our house sale completed quickly and efficiently due to the knowledgeable and helpful staff. We were given good advice and kept up to date throughout the process....
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Comment on agent fees
Good
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“Disgusting behaviour I called on Saturday to make a viewing ......”

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May 04,2017
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By: 'Dawn636'
May 04,2017
2 people found
this helpful
Disgusting behaviour I called on Saturday to make a viewing was told the earliest they had was Thursday at 4.45 they booked it under the wrong name apparently never took down my number despite the fact I've given it on 3 now 4 occasions. They made me take ...
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Comment on agent fees
Expensive
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“We viewed a lot of properties across several areas of ......”

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Mar 11,2017
Minithumbup
By: 'Emma'
Mar 11,2017
0 people found
this helpful
We viewed a lot of properties across several areas of Newcastle, Gateshead and North Tyneside and dealt with many different Estate Agents during this time. In our opinion Cooke & Co were by far the most helpful and professional team. We put offers in on two ...
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N/A
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“I would like to thank all the staff at cooke ......”

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Feb 08,2017
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Helem
By: 'MR'
Feb 08,2017
0 people found
this helpful
I would like to thank all the staff at cooke and co whitley bay for the excellant service and help we received when selling and purchasing our new home , especially helen for her help and advice during the whole process. We would not hesitate using ...
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Comment on agent fees
Fair
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“Clare was very rude from start to finish I felt ......”

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Sep 27,2014
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claire
By: 'Angela'
Sep 27,2014
3 people found
this helpful
Clare was very rude from start to finish I felt I was a total inconvenience to her I bought through another agent...
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“Rentals department lacks politeness, competence and constantly requires chasing to ......”

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Aug 15,2014
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By: 'Never'
Aug 15,2014
1 people found
this helpful
Rentals department lacks politeness, competence and constantly requires chasing to do the basic tasks. Here are some examples, some less trivial than others: - Mandatory inspection letters were hand delivered the day before inspection requested (but dated a week before) with the sentence 'if we ...
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“Helen was very professional and fair to me and the ......”

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Jan 29,2013
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Helem
By: 'Thelma'
Jan 29,2013
0 people found
this helpful
Helen was very professional and fair to me and the buyer . She always kept me informed of developments . All of the staff were very helpful . As I lived in another part of the country to the location of the property I was unable to visit ...
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“having just sold & bought properties using cooke &co i have ......”

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Dec 29,2012
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Helem
By: 'mrs'
Dec 29,2012
0 people found
this helpful
having just sold & bought properties using cooke &co i have to say how pleased my husband & i are with the service we have recieved, we have no complaints about any of the staff we came in contact with. Special mention for Helen, without her help & ...
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“From start to finish nigal (and all his staff bent ......”

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Nov 02,2012
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nigal
By: 'Johnny'
Nov 02,2012
0 people found
this helpful
From start to finish nigal (and all his staff bent over backwards for us ) we left them a key and they sorted out all viewings etc , we didnt have to lift a finger from start to finish , we also found that there fees were the ...
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“Having dealt with a number of estate agents over the ......”

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Oct 23,2012
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Nigel
By: 'S'
Oct 23,2012
0 people found
this helpful
Having dealt with a number of estate agents over the years I have to say if you are looking for fantastic customer service from a highly professional team these guys do the business. I have bought and sold various properties with Cooke & Co over the ...
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“Very good location in town center with an atractive look ......”

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Oct 10,2012
Minithumbup
By: 'Mr'
Oct 10,2012
0 people found
this helpful
Very good location in town center with an atractive look to it. All the staff I delt with were always professional and pleasant to speak to, if they couldn't give you an answer to a question, they always came back to me with it. They ...
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“Helen Amis was absolutely fantastic as I had lots of ......”

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Oct 09,2012
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Helem
By: 'Mandy'
Oct 09,2012
0 people found
this helpful
Helen Amis was absolutely fantastic as I had lots of problems caused by my buyer. She was very professional and eager to help resolve the problems that occurred. Her service was second to none!! This is the third time I have sold a property with ...
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“Unlike Olive I can only say one world "Profesional". I ......”

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Sep 26,2010
Minithumbup
By: 'Marc'
Sep 26,2010
0 people found
this helpful
Unlike Olive I can only say one world "Profesional". I have bought and sold a lot of properties in my time and never have I been so informed/kept in the loop with what is going on. I was in a big chain and although ...
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“I purchased my flat through Cooke and Co and the ......”

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Sep 22,2010
Minithumbup
By: 'Christian'
Sep 22,2010
0 people found
this helpful
I purchased my flat through Cooke and Co and the advice and customer service I experienced was exceptional. Richard was very helpful in finding me the perfect property and Helen worked very hard to make sure I was kept up to date with how my ...
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“Thank you Cooke & Co - you were the only agent ......”

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Aug 23,2010
Minithumbup
By: 'Eleanor'
Aug 23,2010
0 people found
this helpful
Thank you Cooke & Co - you were the only agent who took the time to find out what my requirements were, and sent out properties which met them on a very regular basis. Some agents in your area registered me and I never heard from ...
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“I have added myself to many property websites to look ......”

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Jul 08,2010
Minithumbup
By: 'Chris'
Jul 08,2010
0 people found
this helpful
I have added myself to many property websites to look for our 1st home and get bombarded with houses that we are not interested in. Nikki from Cooke & Co took time to ask us about our requirements and has shown us some 1st class properties. ...
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“Nigel and his staff at Cooke and Co did a ......”

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Jun 25,2010
Minithumbup
By: 'simon'
Jun 25,2010
0 people found
this helpful
Nigel and his staff at Cooke and Co did a great job of ensuring that the purchase of my new property in Tynemouth proceeded smoothly. Even when issues arose Nigel was extremely helpful, getting personally involved with the vendor to find equitable resolutions. I would ...
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“Excellent service from start to finish, very good attention to ......”

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May 30,2010
Minithumbup
By: 'Jules'
May 30,2010
0 people found
this helpful
Excellent service from start to finish, very good attention to detail with friendly, motivated staff. Very well run office - Outstanding....
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“This is the most unhelpful estate agency I have ever ......”

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May 25,2010
Minithumbdown
By: 'olive'
May 25,2010
1 people found
this helpful
This is the most unhelpful estate agency I have ever dealt with. Their customer service is dreadful, they are rude and unpleasant on the phone and very unwilling to give important details about the property. From personal experience I can confirm that they do not ...
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“Basically a very good office location with very nice staff ......”

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May 22,2010
Minithumbup
By: 'None'
May 22,2010
0 people found
this helpful
Basically a very good office location with very nice staff who seemed to be very profesional and with the owner in charge, everyone has an interest in giving the customer a good service, both buyer and seller....
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“I used Cooke & Co when I sold my property recently. ......”

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May 21,2010
Minithumbup
By: 'Dave'
May 21,2010
0 people found
this helpful
I used Cooke & Co when I sold my property recently. The service was second to none. It's really refreshing to meet somebody who is friendly and professional at the same time. I felt like Nigel was with me every step of the way. It's a ...
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“I recently sold my home through Cooke & Co and I ......”

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May 20,2010
Minithumbup
By: 'Mike'
May 20,2010
0 people found
this helpful
I recently sold my home through Cooke & Co and I was really impressed. From valuation, right up to the day I moved, they were always helpful and understanding as this was the first time I had moved in a long time. Their valuation was spot ...
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“I would like to thank Nigel and his team for ......”

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Apr 14,2010
Minithumbup
By: 'Karen331'
Apr 14,2010
0 people found
this helpful
I would like to thank Nigel and his team for the excellent service I received recently when selling my home. I was kept informed at all times even whilst out of the country. Superb service all the way through, dealt with any issues very quickly ...
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“Sold through Cooke&co . First class-they got me more than ......”

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Apr 10,2010
Minithumbup
By: 'craig'
Apr 10,2010
0 people found
this helpful
Sold through Cooke&co . First class-they got me more than the other agents quoted. They did whole thing from start to finish. Would not hesitate to us them again. No problems....
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“NigelJust a note to you and your team to thank ......”

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Mar 29,2010
Minithumbup
By: 'Tom'
Mar 29,2010
0 people found
this helpful
Nigel Just a note to you and your team to thank for the excellent service my wife and i have received. Your claim to be the coastal experts is wholly justified. Having met with a number of other local estate agents i can tell your ...
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“I can't praise Cooke&Co too highly; excellent friendly staff; ......”

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Mar 28,2010
Minithumbup
By: 'Steve8392'
Mar 28,2010
0 people found
this helpful
I can't praise Cooke&Co too highly; excellent friendly staff; first class knowledge of the local market; they kept me informed through the sale process and I was delighted that I sold my house with them - they made the process so easy. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Cooke & Co (Tyne & Wear), Whitley Bay NE26 2TP



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