Tegan

Firstly the landlord gave three extensions for the guarantor/guarantors to complete the reference process which included filling in application forms and providing documentation. All confirmed in writing. The prospective tenants were well organised no issues there.

On the 3rd March i convinced the landlord to give your guarantor additional time for his paperwork to come through which he agreed to do. This is all confirmed in writing

On the 2nd June Email sent to everyone confirmed that your guarantors deed of guarantee letter had not been received and the landlord confirmed if the deed does not arrive by the 9th June in ( 7 days time ) then the landlord will be contacting you directly Tegan to discuss you paying the last 6 months rent in advance and removing your guarantor. Deed of guarantee letters were emailed out on the 3rd April. This is all confirmed in writing

All the other three guarantors deed of guarantee letters arrived prior to this

On the 3rd June Your guarantor called us accusing us of misplacing the deed of guarantee letter. When your guarantor was asked to provide evidence for example recorded delivery, tracking number this could not be provided as he had sent it via normal post and your guarantor was advised to contact royal mail. Your guarantor still had till the 9th June to send or resend the deed of guarantee letter attached with a copy of his birth certificate or passport.

Your guarantor then said he will not be resending the deed attached with a passport copy or birth certificate as it had been lost in the post and we already had a copy of his passport.

This was the final straw the landlord gave the instruction for the holding deposit to be refunded back on the grounds that your guarantor refused to supply the documentation he required. There was no way forward with this, taking into consideration previous delays with documentation.

The property was remarketed and due to the landlord having only a few houses left in his portfolio of a similar size it was rented for hundreds of pounds more a month. Other tenants that paid the same rental amount agreed with yourselves for similar houses in the same development have already moved in and others are due to move in soon.

Your claiming you were left homeless in order for us to make more money, your comments are defamatory and completely false. If this was said to be true then certain individuals would have not been given three extension dates for the reference process to be completed and your guarantor would most certainly not have been given 7 days to provide the deed of guarantee letter.

Our instructions are crystal clear in writing from the outset and a lot of repetitive emails are sent explaining the same. If a prospective tenant or guarantor fails to follow the procedures in the time frame outlined then most certainly the prospective tenants run the risk of losing the property, we have a business to run this cannot be left open ended for prospective tenants and guarantors to decide to send or not send documentation when they please there is a process to follow.

You say your aim is simply to ensure no other prospective buyers or tenants are subject to the same awful treatment. In reply to that if a prospective tenant wishes to rent a property through us they must follow the processes outlined in the email sent to them prior to a holding deposit being paid and stated on the holding deposit contract prior to the reference process starting, if not its best they don’t move forward with any properties Reiss-Samuels have to offer.

Tegan all your guarantor had to do is send or resend the deed of guarantee letter attached with a copy of the passport or birth certificate within 7 days and there would have been no issue and you would have moved in the property.

We will be writing to you again

Tegan

Firstly the landlord gave three extensions for the guarantor/guarantors to complete the reference process which included filling in application forms and providing documentation. All confirmed in writing. The prospective tenants were well organised no issues there.

On the 3rd March i convinced the landlord to give your guarantor additional time for his paperwork to come through which he agreed to do. This is all confirmed in writing

On the 2nd June Email sent to everyone confirmed that your guarantors deed of guarantee letter had not been received and the landlord confirmed if the deed does not arrive by the 9th June in ( 7 days time ) then the landlord will be contacting you directly Tegan to discuss you paying the last 6 months rent in advance and removing your guarantor. Deed of guarantee letters were emailed out on the 3rd April. This is all confirmed in writing

All the other three guarantors deed of guarantee letters arrived prior to this

On the 3rd June Your guarantor called us accusing us of misplacing the deed of guarantee letter. When your guarantor was asked to provide evidence for example recorded delivery, tracking number this could not be provided as he had sent it via normal post and your guarantor was advised to contact royal mail. Your guarantor still had till the 9th June to send or resend the deed of guarantee letter attached with a copy of his birth certificate or passport. Your guarantor then said he will not be resending the deed attached with a passport copy or birth certificate as it had been lost in the post and we already had a copy of his passport.

This was the final straw the landlord gave the instruction for the holding deposit to be refunded back on the grounds that your guarantor refused to supply the documentation he required. There was no way forward with this, taking into consideration previous delays with documentation.

The property was remarketed and due to the landlord having only a few houses left in his portfolio of a similar size it was rented for hundreds of pounds more a month. Other tenants that paid the same rental amount agreed with yourselves for similar houses in the same development have already moved in and others are due to move in soon.

Your claiming you were left homeless in order for us to make more money, your comments are defamatory and completely false. If this was said to be true then certain individuals would have not been given three extension dates for the reference process to be completed and your guarantor would most certainly not have been given 7 days to provide the deed of guarantee letter.

Our instructions are crystal clear in writing from the outset and a lot of repetitive emails are sent explaining the same. If a prospective tenant or guarantor fails to follow the procedures in the time frame outlined then most certainly the prospective tenants run the risk of losing the property, we have a business to run this cannot be left open ended for prospective tenants and guarantors to decide to send or not send documentation when they please there is a process to follow.

You say your aim is simply to ensure no other prospective buyers or tenants are subject to the same awful treatment. In reply to that if a prospective tenant wishes to rent a property through us they must follow the processes outlined in the email sent to them prior to a holding deposit being paid and stated on the holding deposit contract prior to the reference process starting, if not its best they don’t move forward with any properties Reiss-Samuels have to offer.

Tegan all your guarantor had to do is send or resend the deed of guarantee letter attached with a copy of the passport or birth certificate within 7 days and there would have been no issue and you would have moved in the property.

We will be writing to you again