90% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Aug 22,2023
Aug 22,2023
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Absolutely horrendous experience with Parsons Green team - regret ever dealing with this agency and would not recommend to anyone, especially for serious transactions where trust is paramount. We interacted with the following Chesterton's staff - Eleonora Pole, Siannie Clayton, Milan Ehrhardt, as well as escalated to Regional Director Central London Katinka Hill, and Dirk Dette - head of Legal / Compliance. (Interestingly, there is another awful review mentioning the same team - Milan Erhardt and Eleonora Pole - few days ago…).
We recently rented out a property with them. When we had viewed the flat (~1.5m prior to contract start date), there were several issues - paint was peeling in multiple places due to humidity, outdoor patio was dirty and full of debris, carpets were stained, etc. The Chestertons team assured us the flat would be repainted, outdoor areas cleaned, carpets fixed, etc. before the flat is handed over to us. We also included these clauses in the contract, specifically worded as "flat would be repainted and cleaned PRIOR to tenancy start".
1 week before tenancy start date (set for June 30th), we were casually informed this would not be completed in time, as the previous tenant refused access, and there would be "overlaps" of the works with our tenancy. When we later took the keys (July 6th - 1 week into the contract) absolutely NOTHING had been done from what had been agreed.
We asked the team to amend the start date of the contract to reflect this issue, however it was denied. After some back and forth, and especially as we had some flexibility around the move in date, we agreed they can take up to 1-2 weeks to finalize all the works (before July 12th) and that this period would be discounted from the rent amount.
However, weeks passed and NOTHING was done. We followed up nearly daily, by now we really needed to move in, yet the flat was unpainted, uncleaned, shower broken. The Chestertons team told us the process took time with the maintenance company, however it was unclear why they had not initiated this 2.5 months prior, when they had knowledge that these works needed to be done. Finally on the 17th July (18 days from tenancy start!) someone came over, and painted only SOME of the areas. Most issues (multiple areas stained by water, cracks, outdoor area) were not painted, outdoor area was not cleaned, carpets still stained, and other issues we highlighted (e.g. broken shower head) untouched.
We escalated the matter to Chestertons management several times, with photos and a full account. Response has been slow and reluctant, we were offered a 14-day rent discount (when the works are as of today 27 days overdue and not even close to completion).
We would really advise anyone to avoid them at all cost. We cannot put into words the amount of stress we have had to bear and time expended. Both my partner and I have purchased and sold multiple own properties in the past, hence would say interacted closely with a fair range of real estate agents, and we are both in shock of our experience with Chesterton's.
Regards,
**
11 August update - the highlighted issues remain unresolved. The Chestertons team are proposing that WE pay (~2600 GBP) for an early handover of the tenancy contract, and they ignore the majority of the highlighted breaches of contract on their account.
**
21 august update - we escalated to Chestertons corporate - the best they could offer is an outcome where we still end up paying 1200GBP in penalties for vacating early. As of today, 2 months later, still nothing has been fixed. Still stains on ceiling and broken shower. We are exhausted and traumatized.. Clearly even regional / global leadership does not care at all about their customers.
We recently rented out a property with them. When we had viewed the flat (~1.5m prior to contract start date), there were several issues - paint was peeling in multiple places due to humidity, outdoor patio was dirty and full of debris, carpets were stained, etc. The Chestertons team assured us the flat would be repainted, outdoor areas cleaned, carpets fixed, etc. before the flat is handed over to us. We also included these clauses in the contract, specifically worded as "flat would be repainted and cleaned PRIOR to tenancy start".
1 week before tenancy start date (set for June 30th), we were casually informed this would not be completed in time, as the previous tenant refused access, and there would be "overlaps" of the works with our tenancy. When we later took the keys (July 6th - 1 week into the contract) absolutely NOTHING had been done from what had been agreed.
We asked the team to amend the start date of the contract to reflect this issue, however it was denied. After some back and forth, and especially as we had some flexibility around the move in date, we agreed they can take up to 1-2 weeks to finalize all the works (before July 12th) and that this period would be discounted from the rent amount.
However, weeks passed and NOTHING was done. We followed up nearly daily, by now we really needed to move in, yet the flat was unpainted, uncleaned, shower broken. The Chestertons team told us the process took time with the maintenance company, however it was unclear why they had not initiated this 2.5 months prior, when they had knowledge that these works needed to be done. Finally on the 17th July (18 days from tenancy start!) someone came over, and painted only SOME of the areas. Most issues (multiple areas stained by water, cracks, outdoor area) were not painted, outdoor area was not cleaned, carpets still stained, and other issues we highlighted (e.g. broken shower head) untouched.
We escalated the matter to Chestertons management several times, with photos and a full account. Response has been slow and reluctant, we were offered a 14-day rent discount (when the works are as of today 27 days overdue and not even close to completion).
We would really advise anyone to avoid them at all cost. We cannot put into words the amount of stress we have had to bear and time expended. Both my partner and I have purchased and sold multiple own properties in the past, hence would say interacted closely with a fair range of real estate agents, and we are both in shock of our experience with Chesterton's.
Regards,
**
11 August update - the highlighted issues remain unresolved. The Chestertons team are proposing that WE pay (~2600 GBP) for an early handover of the tenancy contract, and they ignore the majority of the highlighted breaches of contract on their account.
**
21 august update - we escalated to Chestertons corporate - the best they could offer is an outcome where we still end up paying 1200GBP in penalties for vacating early. As of today, 2 months later, still nothing has been fixed. Still stains on ceiling and broken shower. We are exhausted and traumatized.. Clearly even regional / global leadership does not care at all about their customers.
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Opening Hours
Address
Chestertons
654 Fulham Road
Fulham,London
Greater London
SW6 5RU
020 7384 9898
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 100% | £420,000 | £1,950,000 |
| Lettings | 100% | 75% | £1,625 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 3 | 3 | 9 | 1 | 3 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 22,2023
Aug 22,2023
0
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Absolutely horrendous experience with Parsons Green team - regret ever dealing with this agency and would not recommend to anyone, especially for serious transactions where trust is paramount. We interacted with the following Chesterton's staff - Eleonora Pole, Siannie Clayton, Milan Ehrhardt, as well as ...
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May 10,2021
May 10,2021
0
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Chestertons sold 2 flats in Fulham for me. I don't live in London anymore, hence the choice of agent was critical, and I polled and received valuations from various agencies serving the area, and finally chose Chestertons.
Whilst both sales were successful, and I received the ...
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May 08,2021
May 08,2021
0
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Chestertons sold 2 flats in Fulham for me. I don't live in London anymore, hence the choice of agent was critical, and I polled and received valuations from various agencies serving the area, and finally chose Chestertons.
Whilst both sales were successful, and I received the ...
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Feb 26,2021
Feb 26,2021
0
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Niema has been an excellent asset to us in our contract renewal. The knowledge, help and care she provided throughout the whole process was next to none. Would highly recommend Niema!...
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Sep 16,2020
Sep 16,2020
3
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Maybe the company is the oldest on the market ( 1805 as per Wikipedia ) it these agents were an absolute joke !
All started when we asked to see a property for rent last week . It was difficult for myself and wife to make time for it as ...
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Mar 20,2020
Mar 20,2020
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In simple words.... ABSOLUTELY AMAZING from the start to end.
After ringing many agents in Fulham, we decided to go with David at Chestertons SW6. Right from the first call I knew she would be in good hands.
David helped sell my mothers commercial property ...
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Feb 22,2020
Feb 22,2020
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Matthew, from the Fulham branch, patiently listened to my needs and was extremely helpful and proactive to help me find the right place. ⭐️...
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Dec 12,2019
Dec 12,2019
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Jack was absolutly brilliant at helping me find a flat in Fulham. We saw quite a few properties as I did change the criteria of what I was looking for a few times. He was also very good at following up after the sale to ...
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Aug 15,2019
Aug 15,2019
0
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I m in the process of selling my house through Chesterton Fulham Road, we ve exchanged already and my contact was Jack Stone. He was patient, professional and efficient throughout the whole process. He is a very sensitive and caring young man and i would ...
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Jul 19,2019
Jul 19,2019
0
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A very smooth process for selling my property. Jack kept me informed throughout the whole process and was very helpful....
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Feb 25,2019
Feb 25,2019
0
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We have been searching for a large property to rent in Fullham area, which was resulting difficult due or particulars needs.
Once meet Gary we finally found what we were looking for.
the all team has been very responsive, efficient and transparent....
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Dec 06,2018
Dec 06,2018
0
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While I didn't necessarily achieve the price that had been suggested (Chestertons were in line with the appraisals provided by other estate agents), they were at all time helpful, courteous, efficient and proactive in marketing my home.
When a buyer was found, they provided fair ...
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Jun 28,2018
Jun 28,2018
0
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Jack was always a pleasure to deal with, kept me informed but never felt pressured. Always helpful and was proactive in finding the right property for me...
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Jan 31,2018
Jan 31,2018
0
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I was very happy with the service Chestertons gave me. Professional, knowledgeable, friendly and approachable. Jack Stone always obtainable and kept me well informed at every stage. He went to some lengths to make sure I was making the decisions about my sale, never once ...
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Comment on agent fees
I think the fees fair considering the service
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Dec 20,2017
Dec 20,2017
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My wife and I were thoroughly impressed with the service both David & Josh provided from start to finish. The guidance they gave was faultless and we couldn't have been happier with the end result. Their in depth knowledge of Fulham is first class and perseverance ...
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Comment on agent fees
Good
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Aug 30,2017
Aug 30,2017
1
people found
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Terrible service. Inaccurate advice given, emails not answered, they appear to care only about their commission with no thought for Landlord. Totally unprofessional, will never use them again....
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Comment on agent fees
average
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Jun 21,2017
Jun 21,2017
0
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Jack was very helpful and attentive throughout the whole process of our house purchase. He ensured that all parties were in communication with each other so that we were able to exchange within 28 days of our solicitor receiving the draft contract. This was the most ...
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May 13,2017
May 13,2017
0
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The rental department have been so helpful. They found us a tenant within 24 hours. Carried out all the relevant checks and helped us arrange everything quickly and efficiently. Nothing seemed too much trouble....
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Comment on agent fees
Competitive fees
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Apr 28,2017
Apr 28,2017
0
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To say that I was impressed with David and Josh would be an understatement, They have kept me updated on a regular basis , given me sound advise and I was treated like a person, unlike Foxtons for whom I was a cash cow or just ...
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Comment on agent fees
They were good
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Mar 28,2017
Mar 28,2017
2
people found
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Awful customer service. They are very slow to check references, they didn't explain everything properly and they were confuse with the paperwork because the employees didn't speak between each others. Bas experience. I do not recommend them at all....
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Mar 17,2017
Mar 17,2017
0
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I recently sold a flat in Fulham. David has been a gentleman to work with and found a great buyer and facilitated a smooth, easy transaction. Easily contactable and available at any time, David helped to make this happen quickly and pain free.
I hope ...
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Nov 21,2016
Nov 21,2016
0
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House sale handled very professionally from the start. House was under offer within ten days of being put on the market. Communication during the exchange period was second to none....
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Comment on agent fees
Blow is softened by giving Avios points!
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Jan 22,2016
Jan 22,2016
5
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We have rented our property through Chestertons and found them to be a terrible managing agency. They do not chase anything, they are NOT proactive and inform us of what is happening and they absolutely do not have the tenants best interest at heart. They ...
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Comment on agent fees
Far too expensive for what we get.
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Jan 25, 2016
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(1)
Good Morning
I am very sorry to hear that you have not been happy with the service, please can you contact me to discuss the matter further.
Kinds Regards
Chestertons ...
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