94% lettings valuation accuracy
82% lettings fee satisfaction
Aug 14,2023
Aug 14,2023
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Very poor communication and timescales but otherwise fine. Two months before our contract was up, someone from Philip James phoned me to discuss a rent increase. I asked for it in writing and didn't receive a response after multiple follow ups. The person who was managing our tenancy renewal didn't respond to emails and seemed to be near constantly unavailable. In fact I never received any written confirmation of any phone conversations, just a contract with the rent increase a few hours before our tenancy ended.
It was a disappointing and stressful experience. It gave us no time to discuss the rent increase despite multiple attempts and left us wondering if the tenancy would even be renewed as we had no written communication agreeing the renewal until the contract came through hours before the tenancy was up.
Other than this experience, they've been completely fine. Got people round for maintenance issues relatively promptly, letting us know when people will be round to check the gas etc.
If the renewal process had been handled better it'd easily have been 4 stars.
It was a disappointing and stressful experience. It gave us no time to discuss the rent increase despite multiple attempts and left us wondering if the tenancy would even be renewed as we had no written communication agreeing the renewal until the contract came through hours before the tenancy was up.
Other than this experience, they've been completely fine. Got people round for maintenance issues relatively promptly, letting us know when people will be round to check the gas etc.
If the renewal process had been handled better it'd easily have been 4 stars.
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Latest Reviews
4th Nov 2024
reviewed by 'Ying Zhu'
10th Aug 2024
reviewed by 'Peter'
9th Aug 2024
reviewed by 'RAHUL Nadkarni'
29th Jul 2024
reviewed by 'Ms Law'
14th Jun 2024
reviewed by 'Comfort Properties Ltd'
31st May 2024
reviewed by 'Kushaby'
Opening Hours
Address
Philip James Partnership
147 - 151 Burton Road
Manchester
Greater Manchester
M20 1LD
01614481111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 94% | 82% | £272 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 3 | 38 | 16 | 2 | 0 | 1 | 0 | 6 | 1 |
Areas covered
- m20
Services offered
- Sales
- Lettings
- Block Management
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Nov 04,2024
Nov 04,2024
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Sophie Gao is very helpful and provide useful advice on the lease renewal of my unit. Good at negotiation and execution as well.
Ying...
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Nov 08, 2024
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Dear Ying
Thank you for your feedback! We're pleased to hear that Sophie was helpful and provided valuable advice on your lease renewal. Her negotiation and execution skills are truly an asset to our team.
Kind Regards: The Philip James Team ...
Aug 10,2024
Aug 10,2024
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Excellent. I dealt with Emma Knight, who was efficient and professional. Recommend to all....
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Aug 14, 2024
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Dear Peter
Thank you for your wonderful review! We're thrilled to hear that Emma Knight provided you with efficient and professional service. Your recommendation means a lot to us. If you need any further assistance or have any questions, we're always here to help.
Kind Regards: The Philip James Team ...
Aug 09,2024
Aug 09,2024
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Emma Knight has been exceptional and it is always a pleasure to communicate with her. She is super helpful and understanding. She is indeed a huge asset not only to the business but also to the sales and lettings industry. I wish everyone was as ...
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Aug 09, 2024
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Dear Rahul
Thank you so much for your review! We’re thrilled to hear about your positive experience with Emma Knight. She truly embodies the dedication and professionalism we strive for in our team. Your feedback is greatly appreciated and will certainly be shared with Emma. We’re proud to have her as part of our team and grateful for your recognition of her efforts.
Kind Regards: The Philip James Team ...
Jul 29,2024
Jul 29,2024
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I wanted to take a moment to express my sincere appreciation for Kate's professional works and the positive attitudes. Also, she delivered high-quality work and responsiveness to our requests .
Her attention to detail and willingness to go the extra mile have not gone unnoticed. We ...
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Aug 01, 2024
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Thank you so much for taking the time to share your positive feedback about Kate. We are thrilled to hear that her professionalism, positive attitude, and high-quality work have made a significant impact. Your kind words about her attention to detail and responsiveness are greatly appreciated. We are indeed fortunate to have Kate as part of our team, and your recognition of her efforts means a lot to us.
Kind Regards: The Philip James Team ...
Jun 14,2024
Jun 14,2024
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Efficient and friendly service. I am always kept informed of any issues with the property in a timely manner. Thank you....
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Jun 14, 2024
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Dear Rosemary
Thank you for your positive feedback! We're glad to hear you appreciate our efficient and friendly service.
Feel free to reach out if you need anything.
Kind Regards: The Philip James Team ...
May 31,2024
May 31,2024
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Louis did the inspection on 31st May 2024 at 12:11. Quick, really friendly and listened patiently to the issues I explained....
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Jun 04, 2024
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Dear Kushaby.
Thank you for your kind review! We're delighted to hear that Louis provided a quick, friendly, and attentive service during your inspection on May 31st, 2024. Your satisfaction is our priority, and we appreciate your feedback.
Kind Regards: Philip James Team ...
May 16,2024
May 16,2024
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Sophie Gao was really helpful, she went above and beyond to help me continue to secure my tenancy....
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May 23, 2024
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Dear Derek
Thank you for taking the time to rate and review our service. We are happy to see that we could assist you with your property journey.
Regards, The Philip James Team ...
Apr 30,2024
Apr 30,2024
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Friendly and efficient. Helpful, did the inspection quickly with little disruption...
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May 02, 2024
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Dear Grave
Thank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.
Regards,
The Philip James Team ...
Apr 23,2024
Apr 23,2024
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very good very nice great energy listened to all our flat problems and maintenance issues...
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Apr 26, 2024
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Dear Lucy
Thank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.
Regards,
The Philip James Team ...
Apr 23,2024
Apr 23,2024
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a great inspector very thorough and listened to all our concerns....
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Apr 26, 2024
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Dear Tilly
Thank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.
Regards,
The Philip James Team ...
Apr 17,2024
Apr 17,2024
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Quite kind and helpful, answered all queries I had and suggested to raise an issue that we have in the flat....
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Apr 18, 2024
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Dear Christos
Thank you for taking the time to rate and review our service. We are glad that we could assist you in the best way possible.
Regards,
The Philip James Team ...
Apr 11,2024
Apr 11,2024
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Upon moving into a new property, there were a few issues noted that needed sorting. These were communicated with Philip James and responded to in a good time. A couple days later, an issue with the washing machine became apparent and was no longer possible ...
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Apr 12, 2024
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Dear Alex
Thank you for taking the time to rate and review our service. We highly appreciate you in taking the time do to so.
Regards
The Philip James Team ...
Mar 15,2024
Mar 15,2024
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Very professional and friendly and made sure to ask tenants if they had any concerns about the property....
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Mar 22, 2024
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Dear Megan
Thank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.
Regards,
The Philip James Team ...
Mar 14,2024
Mar 14,2024
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Quick and diligent, listened, reviewed and noted down any maintenence issues we have with the apartment....
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Mar 22, 2024
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Dear Christopher
Thank you for taking the time to share your experience with us. We truly appreciate your 5-star rating and positive review.
Regards,
The Philip James Team ...
Aug 27,2023
Aug 27,2023
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Great service and great people. Thank you for all your hard work helping us get our dream home....
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Aug 30, 2023
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Dear Barry
Thank you for taking the time to rate and review our service. We hope to do business with you again in the near future.
Regards, ...
Aug 14,2023
Aug 14,2023
0
people found
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Very poor communication and timescales but otherwise fine. Two months before our contract was up, someone from Philip James phoned me to discuss a rent increase. I asked for it in writing and didn't receive a response after multiple follow ups. The person who was ...
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Aug 17, 2023
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Dear K Nathan
We are truly sorry for your experience. Can we please request that you send more detail to [email protected] so that we can investigate this matter as we would like to know why/what happened in this particular instance.
Regards, ...
Jul 03,2023
Jul 03,2023
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Thanks for your efforts to manage my property so far. Good agent....
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Jul 06, 2023
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Dear Edisa
Thank you for your 4 star rating and taking the time to rate our service. We are looking forward being of assistance to you again in the near future. ...
May 24,2023
May 24,2023
0
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Fast efficient service. Highly recommended.
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May 24, 2023
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Thank you for your positive review and we are glad that we made this a positive experience for you. ...
May 04,2023
May 04,2023
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My first renting experience with a different agency was so stressful and difficult, I could not believe how great Philip James have been. I’m very grateful for my experience with yourselves. Sophie was very helpful in renewing my tenancy agreement after a month of ...
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Apr 11,2023
Apr 11,2023
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Avoid Philip James and the Greenbrook Property Ltd (landlord) at all cost or you might find yourself living in a booklice infested house yourself!
To begin with, Philip James handed over the property absolutely filthy and after only 2 weeks of fully moving in, I found ...
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Apr 17, 2023
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I had to follow up my previous review’s response from Philip James, because they resorted to blatantly LIE in order to appear more professional, so I must put it straight and yet again, urge everyone to AVOID Philp James letting agency at all cost!
Philip James put in their above reply to my review, quoting directly in case they delete it: “(…) as we have explained in our response to your FORMAL COMPLAINT we do not feel that either ourselves or your former Landlord acted irresponsibly o ...
Jan 05,2023
Jan 05,2023
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Abysmal. Ignorant staff caused extreme distress & £500 build up of parking fines due to not providing me with contract....
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Dec 19,2022
Dec 19,2022
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The manager Lois extremely polite and helpful always.
Excellent customer service always and very professional always.
Always respond to my query on time....
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Jun 24,2022
Jun 24,2022
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End of contract handled very well by Lois
Firstly, done well in advance of end of contract date
Review of rental value also done
Great communicator when I raised emails for updates and kept informed of the status resulting in new agreement in place well ...
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Jun 28, 2022
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Good morning, thank you for your review. I will ensure your comments are passed onto Lois! Many thanks ...
Apr 27,2022
Apr 27,2022
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I appreciate the proactiveness from the agent. Their follow up is helpful, and provide great service and prompt response. Information is clear....
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May 03, 2022
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Thank you for your 5 star review! Kind regards ...
Mar 31,2022
Mar 31,2022
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PJ Properties have been prompt to respond to queries, very professional, accessible office, good out of hours provision, good communicators...
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Apr 01, 2022
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Good morning, thank you for taking the time to leave your review and thank you for your positive comments. Kind regards Philip James ...
Mar 02,2022
Mar 02,2022
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Received quick and attentive support for managing ease renewal from Lois; who always responds to queries very quick and has an excellent knowledge of the market. I feel very assured having Philip James manage my property....
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Mar 03, 2022
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Thank you for your feedback and 5 star review! I shall ensure your comments are passed onto Lois. Many thanks ...
Jan 12,2022
Jan 12,2022
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I have used Philip James to let and manage my properties for several years now, and have always found the team to be extremely helpful and professional. Wouldn't hesitate to recommend Philip James....
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Jan 26, 2022
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Hi Thomas, thank you for your review! ...
Jan 04,2022
Jan 04,2022
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Amy, Lois and indeed all the staff at Philip James Lettings in West Didsbury with whom we have had dealings are couteous, helpful and always professional....
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Jan 11, 2022
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Good afternoon, thank you so much for taking the time to leave a 5 star review. We will ensure your comments are passed onto Lois, Amy and the team! Kind regards ...
Aug 16,2021
Aug 16,2021
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Easy renewal of contract, when concerns raised quickly got them over to the right team so issues to be resolved....
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Sep 07, 2021
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Good morning, thank you for your review! ...
Aug 16,2021
Aug 16,2021
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Easy renewal of contract, when concerns raised quickly got them over to the right team so issues to be resolved....
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Aug 16, 2021
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Hi Fern, thank you for the positive review! ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:11 PM 16/08/2016 by Christopher Evans
Best Letting Agent in M20 
We are truly sorry for your experience. Can we please request that you send more detail to [email protected] so that we can investigate this matter as we would like to know why/what happened in this particular instance.
Regards,